• Healthcare CX Research

    Baylor Scott & White Health (Dallas, TX)
    … and UX research testing statistical analysis strategy. Build out the CX /UX analyutics capability through database management, data collection, data ... of data driven user-centric design. Your role will involve translating research data findings into powerful stories that galvanize the organization to… more
    Baylor Scott & White Health (04/13/24)
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  • Manager Customer Experience - Receive Care

    Baylor Scott & White Health (Dallas, TX)
    …points by preparing and reviewing recommendations, process/system maps, data analysis, and research findings with oversight from the CX Director as needed * ... will be a heavy emphasis on problem solving capabilities (eg, gather market research on best practice, identify root cause behind issues, connect with industry… more
    Baylor Scott & White Health (04/26/24)
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  • Manager Customer Experience - Health at Home

    Baylor Scott & White Health (Dallas, TX)
    …customer problems and pain points; prepare and review recommendations, process/system maps, data analysis, and research findings. Present findings to leadership ... customer-focused health at home. The role will support the CX Director to define and translate a vision into...and customer pain points into scalable solutions. Fluency in data analysis, comfort presenting to executives, and strong writing… more
    Baylor Scott & White Health (04/20/24)
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