• Healthcare CX Research

    Baylor Scott & White Health (Dallas, TX)
    … and UX research testing statistical analysis strategy. Build out the CX /UX analyutics capability through database management, data collection, data ... of data driven user-centric design. Your role will involve translating research data findings into powerful stories that galvanize the organization to… more
    Baylor Scott & White Health (04/13/24)
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  • Senior CX /UX Research Consultant…

    Wolters Kluwer (Columbus, OH)
    **Senior CX /UX Research Consultant - Remote or Hybrid R0040451** As a **Sr. CX /UX Researcher** , you will join the User Experience department of Wolters ... (NLD) and under the leadership of the Director, CX /UX Research (USA) **.** \#Remote #LI-Hybrid **Required...and interaction design. + Linking insights from quantitative user data with insights from qualitative research to… more
    Wolters Kluwer (03/17/24)
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  • CX UX Research Consultant - Remote

    Wolters Kluwer (Columbus, OH)
    ** CX UX Research Consultant - Remote...team + Well versed in analyzing qualitative and quantitative research data with the ability to produce ... R0040745** **Job Summary:** We are seeking a strong CX /UX Research Consultant to join our growing...users, promote design centered thinking, evolve high quality user research best practices and encourage data driven… more
    Wolters Kluwer (04/08/24)
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  • Principal CX /UX Research Consultant…

    Wolters Kluwer (Columbus, OH)
    …driving technology capabilities for local product innovation. **The Position** The Principal UX/ CX Research Consultant, reporting to the Director of UX/ CX ... **Principal CX /UX Research Consultant - Remote R0041305**...motivations. + Ensure that the product teams are using research findings, data and insights to inform… more
    Wolters Kluwer (04/20/24)
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  • CX Lead

    MetLife (NY)
    …System team to increase its adoption, quality and expansion driving efficiency. . Drive CX awareness crafting and documenting data driven CX moments that ... person will have experience in a variety of design research , analysis and synthesis methods to understand the customer,..., UX content strategy, user testing, accessibility standards and data literacy for CX metrics. . 8+… more
    MetLife (03/13/24)
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  • Senior CX Analyst - Hybrid

    AdventHealth (Altamonte Springs, FL)
    …of these activities. The Sr. CX Analyst is intellectually curious - seeks out data that is the foundation of the consumer healthcare journey and will be ... additional data sources like patient demographics, specialty information, operational data , online reviews, quantitative and qualitative research findings. .… more
    AdventHealth (04/24/24)
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  • Director, Experience & Market Research

    CareFirst (Washington, DC)
    … & Insights team that helps shape future strategic decision-making with sound data solutions. Analyze national and regional healthcare trends and scenarios, new ... Facilitate action planning based on recommendations to key stakeholders. Deliver data -driven presentations to Executive leadership inclusive of research -based… more
    CareFirst (03/13/24)
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  • Healthcare Data Analyst (Consumer…

    Commonwealth Care Alliance (Boston, MA)
    …assist in driving meaningful improvements in consumer experience for CCA through research activities, in-depth data analysis, and actionable reporting. The ... experience research (quantitative and qualitative methods) + Experience with CX measurement platforms such as Qualtrics **Knowledge, Skills & Abilities:** +… more
    Commonwealth Care Alliance (04/16/24)
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  • Customer Experience Manager

    MetLife (NY)
    …System team to increase its adoption, quality and expansion driving efficiency. + Support CX awareness managing and documenting data -driven CX moments that ... The person will have familiarity in a variety of research , analysis and synthesis methods to understand the customer,...insights development, journey maps, personas, concepts, wireframes, prototypes and data literacy for CX metrics. + 4+… more
    MetLife (04/02/24)
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  • Data Strategy and Client Business…

    BlackRock (New York, NY)
    …across the globe, and Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, ... **About this role** **About Client Experience** Our mission within the Client Experience ( CX ) organization is to make it easier for clients to do business with… more
    BlackRock (04/23/24)
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  • Vice President, Customer Experience

    Blue Cross Blue Shield of Massachusetts (Boston, MA)
    Ready to help us transform healthcare ? Bring your true colors to blue. Do you stand for something? For the right things. For listening to the person who has no ... by reimagining how they navigate key journeys and use healthcare products. Our goal is to achieve best-in-class Net...is to anticipate and exceed members' individual needs through data to improve the end-to-end experience. We're also measuring… more
    Blue Cross Blue Shield of Massachusetts (02/02/24)
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  • Operations Support Specialist

    University of Washington (Seattle, WA)
    …Windows, Android and IOS. + Experience in a major higher education, research , and/or medical/ healthcare organization. **CONDITIONS OF EMPLOYMENT** The Senior ... UW-IT provides critical technology support to all three campuses, UW Medicine, and research operations around the world, partnering with the UW community to enable… more
    University of Washington (04/25/24)
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  • Manager Customer Experience - Receive Care

    Baylor Scott & White Health (Dallas, TX)
    …points by preparing and reviewing recommendations, process/system maps, data analysis, and research findings with oversight from the CX Director as needed * ... will be a heavy emphasis on problem solving capabilities (eg, gather market research on best practice, identify root cause behind issues, connect with industry… more
    Baylor Scott & White Health (04/26/24)
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  • Senior UX Designer - Remote

    Wolters Kluwer (Columbus, OH)
    …work in the USA **Other Qualifications (preferences):** + Can help define user research projects + Experience designing data visualizations + Experience creating ... of this highly collaborative team. This includes continuous user research , UX workshops, building low-fidelity prototypes, and creating high-fidelity designs.… more
    Wolters Kluwer (03/08/24)
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  • Associate, Relationship Manager - Client Service

    BlackRock (Atlanta, GA)
    …the globe, and **Client Experience Transformation** , accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, ... of investors worldwide! **About Client Experience** Our mission within the Client Experience ( CX ) organization is to make it easier for clients to do business with… more
    BlackRock (03/27/24)
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  • Applied Scientist, Amazon Health, Health AI

    Amazon (Seattle, WA)
    …Health's mission is to make it dramatically easier for customers to access the healthcare products and services they need to get and stay healthy. Towards this ... that help customers find, buy, and engage with the healthcare solutions they need. Job summary We are seeking...make immediate, meaningful customer impacts while pursuing ambitious, long-term research . You will work on hard science problems that… more
    Amazon (04/17/24)
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  • XM Success Senior Consultant - Education

    Qualtrics (Provo, UT)
    …growth opportunities-ready or not, they'll find you. From retail to government to healthcare , we're on a mission to bring humanity, connection, and empathy back to ... experiences for students, families, and faculty/staff, as well as fueling world-class research programs. We are looking for scrappy individuals to join our team… more
    Qualtrics (04/20/24)
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  • Content and Communications Specialist

    DriveTime (Tempe, AZ)
    …the Job?** **That's Nice, But What's the Job?** In short, as a ** CX Content Specialist,** you'll craft copy to supplement customer-facing website and social ... and give customers peace of mind when shopping with DriveTime through research methods, strategies, and industry knowledge that is relevant, innovative, and… more
    DriveTime (02/17/24)
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  • UX Lead, Servicing

    MetLife (NY)
    …has outlined a new vision - to be a customer-centric and data driven growth engine that takes accountability for contributing meaningful enterprise value ... with predictable contribution to enterprise value, 2) efficiency/effectiveness through a data driven DNA, 3) capability maturity leading to sophisticated technical… more
    MetLife (03/13/24)
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  • Associate Director, Omnichannel Strategy, US…

    Sanofi Group (Bridgewater, NJ)
    …+ US Vaccines Omnichannel Enablement + US Digital + Analytics and Reporting + Market Research + Customer Experience ( CX ) Team + eCommerce Team + US Vaccines ... and to compete and win in an ever-changing and increasingly competitive healthcare environment, we have created the Marketing Operations and Execution Team, of… more
    Sanofi Group (04/28/24)
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