- Sprinklr (New York, NY)
- …team of IT support members and tracking & documenting of all support service desk activities and managing the overall day-to-day IT Helpdesk + Serve as an ... achieve optimum resolution and closure + Review and report IT Helpdesk ticketing system metrics to IT ...report IT Helpdesk ticketing system metrics to IT leadership, suggesting necessary changes or modifications for resource… more
- Boston University (Boston, MA)
- …University Information Services & Technology (IS&T) community. Our Client Service & Support Service Desk team is looking for a Lead Service Desk Specialist ... community's primary point of contact for all 200+ IS&T-provided IT services, to provide our clients with best-in-class support....as a member of our Incident Coordination team. The Lead Service Desk Specialist is responsible for… more
- Price Chopper (Schenectady, NY)
- ** IT Lead Analyst, Support Desk ** Date: Apr 19, 2024 Location: Schenectady, NY, US, 12308 Company: Northeast Shared Services **Salary:** $62,684.00- ... of the Support Desk staff, records and manages ongoing incidents involving IT managed technology. Leads and directs the work of other's and run crisis management… more
- City of New York (New York, NY)
- …The Department of Probation is seeking to hire a Community Coordinator to function as an IT Help Desk Supervisor. With a strong background in IT ... and proficiency in utilizing ServiceNow the selected candidate will lead a team of support professionals to ensure efficient...selected candidate should have: - Proven experience as an IT Help Desk Supervisor or… more
- State of Massachusetts (Boston, MA)
- …Public Health (DPH) seeks an experienced Program Coordinator to serve as our My Vax Records Help Desk Lead . The incumbent will work as part of the ... opportunity to work on a dynamic team combining both IT and non-technical program staff in the implementation of... desk tasks. The My Vax Records Help Desk Lead will ensure… more
- Chenega Corporation (St. Marys, GA)
- **Req ID:** 30380 **Summary** ** Help Desk Lead ** **Kings Bay, GA** Chenega Analytic Business Solutions (CABS) provides federal agencies and commercial ... has grown quickly into a leader in the federal IT and Training environment. Are you ready to enhance...and take your career to the next level! The ** Help Desk Lead ** will provide… more
- Janus Henderson Investors (Denver, CO)
- …team via appropriate channels + Help mentor, coach and educate Tier 1 Service Desk team members + Act as a point of contact for Incidents and Service Requests ... together . Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through...Hours Must have skills + 3+ years in an IT Service Desk support role + Knowledge… more
- Janus Henderson Investors (Denver, CO)
- …by identifying and implementing process improvements to optimize ticket management and the performance of IT and Service Desk teams + Act as the primary point of ... together . Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through...urgency when necessary + Demonstrable ability to coach/mentor and lead service desk team members to increase… more
- TEKsystems (Washington, DC)
- …Tier 1, receiving, managing, and tracking all customer IT contacts to the Service Desk . The Tier 1 Lead is responsible for achieving high quality Tier 1 ... responsible for the interaction and engagement with the Service Desk Manager federal lead and COR (when...to meet user needs under normal conditions. Skills: Service desk , Customer service, Help desk … more
- CTG (New York, NY)
- **Description** CTG is seeking to fill an Associate Lead Help Desk III opening for our client in New York, NY. **Location:** New York, NY **Duration:** 6 ... - help - desk -iii/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834384795) **ID** _2024-10577_ **Title** _Associate Lead Help Desk III_ **Location**… more
- Palmer College of Chiropractic (Davenport, IA)
- …Maintain, analyze and repair hardware and software systems. + Responsible for daily help desk functions, addressing all incoming support requests via email, ... software and College AV equipment. ORGANIZATIONAL RELATIONSHIPS + Responsible to the Lead Helpdesk Analyst with support responsibility to all other departments and… more
- Robert Half Technology (Charlotte, NC)
- …services to end-users. You will lead a team of help desk technicians, analysts, and specialists to resolve IT issues, provide exceptional customer ... Development: Lead and manage a team of help desk technicians, analysts, and specialists responsible...change management processes and procedures for help desk operations. Coordinate with other IT teams… more
- NuAxis Innovations (Reston, VA)
- **Senior Help Desk Support Specialist** Location **Reston, VA** \# of openings **3** Salary Range (Min-Max) **00** **We are a federal IT company on a mission ... We are currently seeking a talented and motivated **Senior Help Desk Support Specialist** for a Full-Time...Support Specialist will work closely with a dedicated team lead and collaborate with various stakeholders to deliver high-quality… more
- TEKsystems (Cincinnati, OH)
- …Department: IT Support Job Category: Systems Analysis/Design/Dev/OPS Job Title: Help Desk Specialist 1 Duties: Provide guidance, assistance, coordination and ... Description: This is a help desk position that is supporting the Mass Mutual Ascend internal IT employee base (700 people). service desk and IT ops… more
- General Dynamics Information Technology (Arlington, VA)
- …management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP DESK SPECIALIST WILL** **MAKE AN ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help ...Desk Specialist** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- General Dynamics Information Technology (Arlington, VA)
- …Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Location:** Onsite in Arlington, VA ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help ...Desk Specialist** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- General Dynamics Information Technology (Washington, DC)
- …Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology ( IT ) Support ... Service Desk Technician / Help Desk Analyst to provide world-class IT support...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- General Dynamics Information Technology (Bossier City, LA)
- …**Public Trust/Other Required:** BI Full 6C (T4) **Job Family:** Help Desk **Skills:** Computer Hardware,Customer Service,Documentations,Microsoft Word ... Description:** At GDIT, people are our differentiator. As a Help Desk Technician III, you will ..._AND_ + 3 or more years of experience providing desk side and/or service desk IT… more
- General Dynamics Information Technology (Edwards AFB, CA)
- …cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP DESK SPECIALIST WILL MAKE AN ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware,Operating Systems (OS),Technical… more
- LA Care Health Plan (Los Angeles, CA)
- Help Desk Technician III Job Category: Information... IT units in order to address escalated IT incidents. (15%) Takes the lead and/or assists ... net required to achieve that purpose. Job Summary The Help Desk Technician III is a key...act as a liaison between the Information Technology ( IT ) Service Desk , business units and other… more