- TEKsystems (Irving, TX)
- …require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1 -2 years of helpdesk / call center experience 1 -2 ... years of experience working with "help desk ticketing tools" ie Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related issues Working knowledge of… more
- New York State Civil Service (Albany, NY)
- …software, systems, networks, printers, and scanners.Monitoring and maintaining computer systems and network. Tier 1 Helpdesk Support, responding in a timely ... NY HELP No Agency State University Construction Fund Title Helpdesk Technician Occupational Category Skilled Craft, Apprenticeship, Maintenance Salary Grade 14… more
- SAIC (Fort Huachuca, AZ)
- **Description** SAIC is seeking a ** Tier 1 Helpdesk , onsite, at Ft Huachuca, AZ** to support the **US Army Enterprise Service Desk** to troubleshoot and ... remedy any Tier 1 Helpdesk issues such...in Reston, Virginia, SAIC has annual revenues of approximately $6. 5 billion. For more information, visit saic.com. For information… more
- Chenega Corporation (Fort Belvoir, VA)
- …Microsoft 365 Certified: Modern Desktop Administrator Associate Certification required. + Secret clearance Tier 5 investigation required. Join our Talent Network ... Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join...to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the… more
- Applied Statistics & Management Inc. (Temecula, CA)
- …to 5 :00pm - first 90 days + Permanent Shift Options (after probationary period): 5 :00am to 1 :30pm, 6:30am to 3:00pm or 8:30am to 5 :00pm + Incredible ... professionalism, while providing a personal experience to our customers. Tier I agents are responsible for advocating for and...Cover Letter + Interview(s) + 1st: Written Format + 1 -3 questions/scenarios sent and replied to via email (ChatGPT… more
- City of New York (New York, NY)
- …resolution. The Bureau of Business Information Technology (BIT) seeks to hire one ( 1 ) IT Service Management Specialist to provide Tier I Technical support ... in the country, with nearly 6,000 employees. We deliver 1 . 1 billion gallons of high-quality drinking water...billion gallons of high-quality drinking water per day to 8. 5 million New York City residents and more than… more
- UIC Government Services and the Bowhead Family of Companies (Washington, DC)
- …(DBPS) is responsible for the IT Help Desk, which includes the IT Call Center ( Tier 1 ), Tier 2 Deskside Support, and Systems Administration Team (SAT) ... center management services necessary to manage and maintain a multi- tier IT helpdesk call center to support...+ Other duties as assigned **Qualifications** + Bachelors + 5 years experience + Current knowledge of HHS and… more
- University of Miami (Coral Gables, FL)
- …field Certification and Licensing: A+, Network+, ITIL foundation Experience: Minimum 5 years of relevant experience Knowledge, Skills and Attitudes: + Knowledge ... best practices and service level commitments. + Delivers 1st Tier Service Desk support and 3rd Tier ...+ Acts as the primary liaison with Central IT Helpdesk . Provides Level II/III support. + Assists in procurement… more
- New York State Civil Service (Albany, NY)
- …existing and new ITS monitoring tools including OpenNMS, Zenoss, etc.* Work on tickets opened by Tier 1 Helpdesk that are assigned to the NOC. * Review and ... Percentage 0% Workweek Other (see below) "Other" Explanation Sun-Thurs Hours Per Week 37. 5 Workday From 7 AM To 3 PM Flextime allowed? Mandatory overtime? Compressed… more
- MyFlorida (Tallahassee, FL)
- …Tool (https://compcalculator.myflorida.com/) Department of Children and Families Entry Level Helpdesk Agent Anticipated Vacancy The Office of Information Technology ... Services is looking for a detail-orientedTechnical Helpdesk Agentto join our team. This position is located...or requests and escalates to Team Lead, Supervisor or Tier 2/ Tier 3 personnel as necessary. +… more
- SAIC (Nashville, TN)
- …(2) additional years of experience accepted in lieu of degree + Experience in Tier II helpdesk environment + Experience installing and configuring Windows 10 and ... Army Corps of Engineers (USACE) Revolutionary IT Services (RITS)** to provide second- tier support to end-users for PC, server, mainframe applications, and hardware… more
- MyFlorida (Tallahassee, FL)
- …Office Suite 2010 and 2013. Proficient in Outlook and/or O365. DESCRIPTION This is a Tier 1 Help Desk position that primarily provides application support to the ... Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Working Title: Entry Level Helpdesk Agent Department of Children and Families ANTICIPATED VACANCY… more
- Emprise Bank (Wichita, KS)
- …+ Assist with training in the technology department + Serve as an escalation point for Tier 1 and Tier 2 IT support; ability to troubleshoot complex ... a physical inventory system of bank hardware + Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment… more
- General Dynamics Information Technology (Washington, DC)
- …/ HELP DESK** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 . 5 Service Desk Technician. + Delivering excellent customer service ... issues for customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of… more
- Access Dubuque (Dubuque, IA)
- Service Desk Technician **Grand River Medical Group** 1 Positions ID: 1180017 Posted On 04/24/2024 **Job Overview** **Service Desk Technician** Position is located ... and provide resolutions or escalation to the appropriate support tier in a timely fashion. The ideal candidate would...and grow in a fast-paced environment. **This position is 5 days per week, with on-call responsibilities (after normal… more
- Northrop Grumman (Linthicum, MD)
- …networked environment. + General Linux troubleshooting. + End user support. + Ability to support tier 2 and 3 helpdesk tickets . + Experience operating under and ... and 7 years of experience, or Bachelor's degree and 5 years of experience, or a Master's degree and...(ex: Security+ CE) or greater is required on Day 1 ; maintaining the required certification will be a condition… more
- Aeyon (Falls Church, VA)
- …Administrators across DoD * Support with meetings and requirement gathering for CLS * Tier 1 help desk support for enterprise systems * Generate analysis, and ... registration for the SAM.gov system * Work as a tier -3 helpdesk POC. This position requires the...Experience Requirements: Mandatory: * 10 Years relevant experience * 5 years DoD experience * Experience with SAM.gov PREFERRED… more
- Insight Global (Houston, TX)
- …Skills and Requirements 5 -10 years of experience in a Desktop Support role providing Tier 3 support 1 + year of experience working on a Trade floor supporting ... They are also required to liaise with the Global Helpdesk , Trading Delivery Vertical Teams, other IT Teams and...solution oriented mindset Comfortable working onsite at Downtown location 5 days a week and rotational weekend work ITIL… more