- STERIS (Plymouth, MN)
- …Tech/Associate's Degree required or 6+ years of experience + Minimum of 3-5 years experience with IT Helpdesk / Service Desk . + 1-2 years of experience ... service solutions around the globe. Position Summary The IT Site Technician is responsible for providing end user...missing system patches and updates. * Responds and logs Service Desk tickets, providing phone and hands-on… more
- Envista Holdings Corporation (Madison, WI)
- …clear and concise communication is necessary to avoid confusion. + Customer Focus: The IT Helpdesk and Tech Support team exists to support our customers, the ... +, CCNA **Competencies:** + Sense of Urgency: IT issues usually start at the IT help desk . Must understand and direct the team to address issues by the… more
- Red River (Arlington, VA)
- …issues and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and customer satisfaction. + Supervise ... is required. + Minimum 5 years' experience with help desk support and operation in a DoD IT...skills with the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... Helpdesk , ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk...Active TS/SCI Clearance + Minimum 5 years' experience with helpdesk support and operation in a DoD IT… more
- Lucid Software (Salt Lake City, UT)
- ** IT Helpdesk Technician** at Lucid Software Salt Lake City, UT Lucid Software is a leader in visual collaboration, helping teams see and build the future from ... excellence in every area. We are looking for an IT Helpdesk Technician that is interested in...employee about hardware or software-related issues, including closing support desk tickets and replying to email & chat requests… more
- GCyber (Arlington, VA)
- …Helpdesk Lead CAB Manager for Tech Control to oversee and enhance our help desk operations within a dynamic DoD IT environment. This role involves managing ... Develop and implement policies and procedures for the help desk team to ensure consistent service quality...Management. + Minimum 5 years of experience in help desk support and operations within a DoD IT… more
- Bozeman Health (Bozeman, MT)
- …+ Writes and updates IT documentation and articles. + Utilizes helpdesk service management platform to create and maintain asset catalogs, ticket ... for new hires. Maintains parts inventory and logs all service /repair activity. This position will answer phones and e-mails...of IT related questions and concerns. The IT Helpdesk Technician will escalate to the… more
- Chenega Corporation (Springfield, VA)
- …customer service in support of customer request when contacting the Single-Point-of-Contact IT Service Desk This position is contingent upon contract ... Senior Helpdesk Specialist- VA Springfield, VA Join our Talent...calls received; or route user support calls to appropriate IT Help Desk + Attempt First Call… more
- SAIC (Fort Huachuca, AZ)
- …1 Helpdesk , onsite, at Ft Huachuca, AZ** to support the **US Army Enterprise Service Desk ** to troubleshoot and remedy any Tier 1 Helpdesk issues such ... as email access and computer problems within a high-volume service desk environment. **NOTE: This position will...more of related experience + Experience in a customer service or helpdesk role + Must be… more
- TEKsystems (Owings Mills, MD)
- Description: This is a Tier 1 IT Helpdesk Technician role supporting one of our clients in the financial industry. This person will be supporting traders, ... high level executives. These individuals will be responsible for all standard IT helpdesk support duties (including internal and external calls). Additionally,… more
- Heritage Ministries (Gerry, NY)
- …resolving problems, installing hardware and software solutions and supporting the internal IT Helpdesk . Tasks include end user support, performing PC ... Ministries is in growth mode and currently seeking a Helpdesk Technician to join our team! The Helpdesk...every day! Apply now! Responsibilities: + Provide excellent customer service that will enhance and support Company operations and… more
- Chenega Corporation (St. Louis, MO)
- … service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + ... **Req ID:** 31035 **Summary** **Junior Helpdesk Specialist** **St. Louis, MO** Chenega Agile Real-Time...received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First… more
- Motion Recruitment Partners (Hatboro, PA)
- …system monitoring to ensure service level agreements are met and alerts appropriate IT staff and management of any downtime or missed SLAs + Work in partnership ... Helpdesk / Desktop Support Hatboro, PA **Onsite** Contract...severity and impact and documents details in the Help Desk tracking system + Diagnose, troubleshoot and attempt to… more
- Northrop Grumman (Schriever AFB, CO)
- …documentation. + Comfortable interacting professionally with users and customers in an IT service -type setting, including via phone, email, IM, and face-to-face ... exciting career opportunity for a Principal Systems Administrator - Helpdesk System Administrator (24-065) to join our team of...(IM). This position will be customer-facing, so refined customer service and IT skills are necessary. You… more
- RTX Corporation (Schriever Air Force Base, CO)
- …(SOP) documentation, comfortable with interacting professionally with users and customers in a IT service type setting including via phone, email, IM, and face ... a rapidly evolving global market. We are seeking a Helpdesk System Administrator to work onsite at Schriever Space...This position will be customer facing, so refined customer service skill, in addition to IT skills… more
- DT Professional Services (Caledonia, MI)
- …join our team in Caledonia, MI! This role provides support for business and IT customers technical problems and service requests; records problem symptoms and ... documenting the issues. Ensures customer satisfaction by responding to Service Requests through approved channels to Help Desk... Service Requests through approved channels to Help Desk in a timely, accurate, and professional manner. Basic… more
- Insight Global (Reston, VA)
- …Degree (or higher) in any field - 1-3 years of professional experience in a helpdesk or service desk role - Prior experience troubleshooting: MS Office ... Job Description Insight Global is hiring for a Help Desk Technician to join our client in Reston, VA...and work with internal employees and stakeholders to resolve IT issues. You will work on a team of… more
- CRST The Transportation Solution, Inc. (Cedar Rapids, IA)
- …in an IT -related field or equivalent experience in a Technical Support/Help Desk environment. + Previous call center, customer service , and technical support ... located in Cedar Rapids, IA. We are seeking new IT skills and resources in the areas of help... skills and resources in the areas of help desk technicians, project managers, business process analysts, application administration,… more
- Mass Markets (Savannah, GA)
- POSITION OVERVIEW INBOUND HELPDESK REPRESENTATIVE We are looking for help desk representatives to support inbound customer service , technical support, and ... and while prior contact center experience isn't required, experience in customer service , tech support, inside sales or back-office support is a plus. Candidates… more
- CACI International (Rome, NY)
- …products and/or infrastructure components. + Communicates promptly on progress. + Engages other service desk resources or appropriate service resources to ... patterns of problems. + Provide statistics for the weekly Service Desk report on call trends. **More...printers, laptops, and common Windows applications. + Familiarity with IT service management tools such as BMC… more