- Pine Street Inn (Boston, MA)
- Helpdesk Specialist Tier II ...to build positive relationships and work effectively with other IT members. + Ability to research, plan and implement ... on a variety of technical issues, working with the Helpdesk team and be the second tier of support...solutions. + Aligns and leads the work of the IT department toward Pine Street-s mission, vision, values, strategic… more
- Baltimore City Community College (Baltimore, MD)
- Description/Job Summary A Helpdesk Specialist II is responsible for: + Exhibit exceptional customer services skills + Respond to clients requests for service ... and improve services. + Review and recommend revisions to IT policy and procedures. + Setup and troubleshoot mobile...10 years' experience working as in the capacity of Helpdesk Tier II or Tier III; +… more
- Baltimore City Community College (Baltimore, MD)
- …with current trends and innovations in technology as well as BCCC's policies and procedures. IT Specialist I Helpdesk responds to, coordinates and resolves ... IT Helpdesk problem calls for campus, administrative, and off-campus instructional...reports weekly and monthly. + Identify, research, and resolve IT technical problems. Assist Tier II to… more
- CACI International (Rome, NY)
- Helpdesk Support Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular ... of computers, printers, laptops, and common Windows applications. + Familiarity with IT service management tools such as BMC Remedy/Microsoft Service Manager. +… more
- Mass Markets (FL)
- POSITION OVERVIEW IT Helpdesk is a specialist who supports and maintains our integrated IT program. Reporting to the IT Director, you support company ... on-site locations and supports thousands of remote agents. The IT infrastructure is complex and full integrated including recruitment,...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- TEKsystems (Owings Mills, MD)
- Description: This is a Tier 1 IT Helpdesk Technician role with our client. The technician will be supporting traders, analysts and high level executives. These ... individuals will be responsible for all standard IT helpdesk support duties (including internal and...The primary responsibilities of the position The Help Desk Specialist answers inbound calls and emails for technical assistance… more
- TEKsystems (Owings Mills, MD)
- Description: This is a Tier 1 IT Helpdesk Technician role. This role is open due replacing an existing contractor who is leaving at the end of his contract. This ... high level executives. These individuals will be responsible for all standard IT helpdesk support duties (including internal and external calls). Additionally,… more
- State of Massachusetts (Charlestown, MA)
- POSITION POSTING: Massachusetts Teachers' Retirement System FUNCTIONAL TITLE: Technical Support Specialist II LOCATION: 500 Rutherford Ave., Charlestown, MA ... computer peripherals * Experience managing and maintaining Intuit Track IT Helpdesk system and JIRA, a plus....a good fit for the position of Technical Support Specialist II with the MTRS. (See MTRS… more
- Newtown Savings Bank (Newtown, CT)
- … field related to responsibilities listed to fill the role of Systems Specialist II . This position provides solutions for end-user computer, server, networking, ... maintaining accurate information within tracking systems regarding end-user issues. The Systems Specialist II also collaborates with both internal and external… more
- US Army Acquisition Support Center (Fort Detrick, MD)
- …Responsibilities Responsible for providing coordination, prioritization, and assistance to helpdesk , hardware, and network support staff provided by agency ... IT support. Perform routine and recurring IT ...range of grades. For example, acquisition jobs in level NH- II of broad banding encompass the traditional GS-05 through… more
- Jacobs (Fort Meade, MD)
- …what you'll need** : Qualifications: * Minimum five years of experience as an IT Specialist * Minimum of Bachelor's Degree in Information Systems, Computer ... equipment, software, and technologies for replacement * Monitors and distributes helpdesk calls and assists with report programming * Possesses expert-level… more
- YAI (Queens, NY)
- … IT service desk team to receive, troubleshoot and resolve Level I and II IT issues escalated for field support assistance/handling. + Responds to service ... providing guidance and assistance in obtaining access, if needed. + Provides coverage for IT Helpdesk , performing duties of IT Helpdesk Technician on an… more
- CGI Technologies and Solutions, Inc. (Kittery, ME)
- …structure. The Computer Support Specialist will be responsible for supporting the IT Manager through helpdesk support at various levels but, primarily tiers ... **Computer Support Specialist - Active Secret Clearance REQUIRED** **Category:** Business...* US Citizenship is required. * Clearance - Secret ( IT - II ) Required. Desired Skills: * Ability to… more
- Mass Markets (FL)
- …all dialing platforms in addition to other applications and software. The Dialer Specialist will work closely with the Dialer Administrator, the Operations team as ... and performance. SALARY Commensurate - POSITION RESPONSIBILITIES As a Dialer Specialist , you will provide day-to-day administration and support for multiple hosted… more
- CACI International (Chantilly, VA)
- …contact handling procedures, incident management, communication skills, and an understanding of IT service management processes. Must be able to master the steps ... of problems **Qualifications:** + 1+ year of experience in helpdesk support and or networking + Current IAT Level... support and or networking + Current IAT Level II - Security + Customer service and/or support experience… more
- IntelliDyne (Vienna, VA)
- …Coordinates with Project Management, Security, and Asset Management, Customer Service, and Helpdesk teams as necessary for problem support and project management. + ... availability, and compliance. + Training & Mentoring: + Train and mentor other IT staff and developers in the use of OpenShift, Docker, and Kubernetes.… more
- City of New York (New York, NY)
- …resolution. The Bureau of Business Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all ... (BIT) is responsible for providing quality business, technical and IT system support to our users. This commitment is...located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues… more