- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Qualifications/Experience: + Active TS/SCI Clearance + Minimum 5 years' experience with helpdesk support and operation in a DoD IT environment + Minimum of 5 ... Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB)...clear communication until issues are resolved. + Provide exceptional Tier -II work center support , receiving and logging… more
- Pine Street Inn (Boston, MA)
- …a variety of technical issues, working with the Helpdesk team and be the second tier of support on any helpdesk request or problem. This position will ... Helpdesk Specialist Tier II Department: Information...devices such as printers and scanners. + Experience providing support for handheld devices including Windows Mobile, Apple, and… more
- Red River (Arlington, VA)
- …requirements based on interactions with the user community into actionable IT support strategies. + Operate and maintain Tier 2 Tech Control Helpdesk ... Responsibilities:** + Lead and manage Tier 2 Helpdesk operations, providing day-to-day support by responding...in translating high-level functional and technical requirements into effective IT support strategies. + Strong oral and… more
- GCyber (Arlington, VA)
- GCyber is actively seeking an experienced Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee and enhance our help desk operations within a dynamic DoD ... IT environment. This role involves managing day-to-day ...Tech Control equipment, and excellent leadership skills. As a Tier 2 Helpdesk Lead CAB Manager for… more
- Baltimore City Community College (Baltimore, MD)
- …IT Specialist I Helpdesk responds to, coordinates and resolves IT Helpdesk problem calls for campus, administrative, and off-campus instructional ... or assist in other areas of the college providing helpdesk support . Responsibilities/Duties Essential Functions: + Respond...reports weekly and monthly. + Identify, research, and resolve IT technical problems. Assist Tier II to… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is technical, ... applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or...work first, second, third, and weekend shift work to support 24x7x365 support . Primary Responsibilities: This role… more
- UIC Government Services and the Bowhead Family of Companies (Washington, DC)
- …call center management services necessary to manage and maintain a multi- tier IT helpdesk call center to support Intel-based systems running Microsoft ... **Overview** ** IT Helpdesk Specialist (HHSIT-2023-19388):** Bowhead seeks an IT Helpdesk Specialist to provide support via the IT Help Desk to… more
- Innovative Management & Technology Services (Rockville, MD)
- …and standards. Also, manage Anti-Virus and Anti-Malware across all hosts. + Subtask 4.2.7 - Helpdesk Support : Provide Tier 1 support when needed, but ... environments. This role is crucial for ensuring efficient operational support and robust maintenance of IT systems....primarily provides more advanced Tier 2 and Tier 3 support to the Helpdesk… more
- Innovative Management & Technology Services (Rockville, MD)
- …compliance with security standards. Manage Anti-Virus and Anti-Malware across all hosts. + Subtask 4.2.7 - Helpdesk Support : Provide Tier 2 and Tier 3 ... of experience in systems administration and helpdesk support , ideally in a hybrid IT environment....+ Must possess or be able to obtain a Tier 2 Public Trust clearance. Tools and Technologies: +… more
- Baltimore City Community College (Baltimore, MD)
- …any information technology-related discipline; + 10 years' experience working as in the capacity of Helpdesk Tier II or Tier III; + Three (3) ITIL knowledge ... Description/Job Summary A Helpdesk Specialist II is responsible for: + Exhibit...with customer satisfaction. + Escalate incidents to third level support (Systems/Network Administrators) when appropriate and follow-up in a… more
- Bozeman Health (Bozeman, MT)
- …user access and a broad range of IT related questions and concerns. The IT Helpdesk Technician will escalate to the appropriate higher tier resource when ... Functions: + Assists users by answering questions and providing support in a timely manner focused on first contact...both hardware and application functionality. + Writes and updates IT documentation and articles. + Utilizes helpdesk … more
- Commander, Navy Installations (Keyport, WA)
- Summary The primary purpose of this position is to provide Tier 1 assistance in technical support and training to users of software applications. Applications ... Commander, Navy Region Northwest (CNRNW) area. Responsibilities MAJOR DUTIES **Customer Service ** Tier 1 Phone Support **Work order assignment and management… more
- TEKsystems (Owings Mills, MD)
- …and high level executives. These individuals will be responsible for all standard IT helpdesk support duties (including internal and external calls). ... Description: This is a Tier 1 IT Helpdesk ...will initially be trained on either internal or external support within the organization depending on the training cycle.… more
- BorderlessMind (TX)
- …assigned. MINIMUM REQUIREMENTS + 5 years of related professional-level experience in technology support preferably on an IT solutions desk + Any equivalent ... Job Title - Senior Helpdesk Specialist Duration - Long Term Work Mode-...for a candidate who's expert in providing exceptional technical support via phone,resolving basic Windows and Microsoft-related problems employees… more
- Proven IT (Duluth, GA)
- …site and is not required to understand the inner workings. RESPONSIBILITIES + Tier I aids support to the Proven IT Helpdesk which is the first line of ... The Tier I Engineer is responsible for various managed IT support related to onboarding and ongoing technical maintenance and trouble-shooting support… more
- Robert Half Technology (Nashville, TN)
- …Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly ... technical issues and solutions, facilitating knowledge transfer within the IT support team. + Collaboration with Other...+ Extensive experience in a Tier 3 helpdesk or advanced technical support role is… more
- Robert Half Technology (Nashville, TN)
- …a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing ... common issues, contributing to a knowledge base for the IT support team. + Vendor Coordination: Collaborate...escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support… more
- Robert Half Technology (Nashville, TN)
- …a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for ... related to desktops, laptops, software applications, printers, and other IT peripherals. + Password Resets: Assist users with password...is not required. Requirements + Prior experience in a Tier 1 helpdesk or technical support… more
- Applied Technical Services, Inc. (Marietta, GA)
- …The primary focus of this position will be resolving high impact escalations from lower tier support groups. A successful candidate will assist lower- tier ... Tier 3 - Support Consultant Job Details...innovation and excellence at Abel Solutions. ROLE As the Tier 3- IT systems Engineer/Consultant you will be… more
- Applied Statistics & Management Inc. (Temecula, CA)
- …Comparable Roles: Helpdesk Technician, Technical Support Representative, Customer Support Specialist, Service Desk Analyst, IT Support Technician, ... professionalism, while providing a personal experience to our customers. Tier I agents are responsible for advocating for and...Service Technician, Client Support Specialist, Call Center Support Agent, Helpdesk Support Analyst,… more