- Merck & Co. (Redwood City, CA)
- …: Work closely with the Other product managers in our Product line ( Service Desk , Executive Support, Meeting Guidance and solutions, Knowledge management, and ... 3rd Level Operations) to implement shift left strategies, aiming to...efficiency and effectiveness of the end-user experiencePartnership for Streamlined IT Service Delivery: Work with divisional … more
- Novo Nordisk Inc. (Boulder, CO)
- …for a living. Are you ready to make a difference? The Position The Senior IT Engineer I - Labs will be responsible for ensuring operations of existing local ... laboratory IT infrastructure as well as pursuing novel solutions that...security, application, and user related activities. External stakeholders include service providers for support of scientific instruments and systems.… more
- Insmed Incorporated (Bridgewater, NJ)
- …Information Technology team is pushing boundaries in technology, innovation and customer service . We're a passionate, collaborative IT team dedicated to Insmed's ... not necessarily be limited to, the following: Lead the IT Support Services Team including global help desk...a culture of collaboration, continuous improvement, and exceptional customer service .Provide leadership for the IT support team,… more
- Daiichi Sankyo, Inc. (Basking Ridge, NJ)
- …optimize proactive notification of high impact operational issues.Monitor and oversee vendor Service Level Agreements and notify management when thresholds are ... rare diseases and immune disorders. SummaryThis role works closely across regional DSI IT teams and is responsible for the ongoing production support of Commercial… more
- WEC Energy Group (Milwaukee, WI)
- IT Service Desk Rep Level II We Energies, a subsidiary of WEC Energy Group, is seeking a IT Service Desk Rep Level II at our Milwaukee ... and weekends Job Summary The principle duties of the IT Service Desk Rep Level II, include; coordinating, documenting, assessing issue symptoms,… more
- Randstad US (Alpharetta, GA)
- …is the first point of contact for the users who call our IT Service Desk . While providing the highest level of customer service , the Service ... IT support experience + Analytical skills + Customer service skills, most inquiries and troubleshooting will be via...expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing… more
- LA Care Health Plan (Los Angeles, CA)
- … Management as needed. (15%) Successfully handles issues escalated from level 1 IT Service Desk Technicians. Effectively acts as a liaison between the ... level 2 related technical incidents. Strong technical, customer service and communication skills are required in order to...other staff. Duties Completes all reporting functions for the IT Service Desk Department to… more
- Randstad US (South Jordan, UT)
- …is the first point of contact for the users who call our IT Service Desk . While providing the highest level of customer service , the Service ... A top finance/banking company is looking for a Customer Service IT Representative. This role will be...expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing… more
- TEKsystems (Honolulu, HI)
- … support team as an entry level associate at our public accounting firm. As an IT Help Desk Entry Level Associate, you will play a key role in providing ... technology and a desire to pursue a career in IT support. - Excellent communication and customer service...ITIL Foundation are beneficial. Joining our team as an IT Help Desk Entry Level … more
- Randstad US (Minneapolis, MN)
- …+ reference1049594 job details job summary: How Will You Make a Difference? + Answer IT Service Desk calls and emails, providing solutions and/or escalating ... advanced technical issues and requests. + Complete tickets for IT Service Desk inquiries and...changes in user/email account and group memberships with defined service - level agreements. + Manage user configuration within… more
- Deloitte (Rosslyn, VA)
- …solutions. Work You'll Do + Managing and overseeing the daily operations of the IT service desk , including incident management, service requests, ... service level agreements (SLAs). + Analyzing service desk metrics and trends to identify...regulatory requirements. + Providing regular reports and updates to IT management on service desk … more
- Janus Henderson Investors (Denver, CO)
- …beverages, snacks and all employee Happy Hours Must have skills + 3+ years in an IT Service Desk support role + Knowledge of Windows 10/11 and Office ... Acting as Tier 2 support specialist for the Global Service Desk T1 team while tackling complex...carried through for JHI employees + Conduct New Joiner IT induction alongside user training on internal applications as… more
- Janus Henderson Investors (Denver, CO)
- …by identifying and implementing process improvements to optimize ticket management and the performance of IT and Service Desk teams + Act as the primary ... love to hear from you! Your opportunity + Manage a team of service desk specialists, including recruitment, training, performance evaluation and professional… more
- Boston University (Boston, MA)
- …experience to join the Boston University Information Services & Technology (IS&T) community. Our Client Service & Support Service Desk team is looking for a ... Lead Service Desk Specialist who will be responsible for supervising the...as well as strong organizational skills. + Excellent customer service skills and a high level of… more
- Prototype IT (Lewisville, TX)
- JOB SUMMARY The Help Desk Support Assistant is an entry level position and will assist our operations team including Customer Service , Help Desk and ... for effective ticketing + Minimum one (1) year customer service or help desk experience, preferred +...encounters with customers and fellow employees in a friendly, service -oriented manner + Maintain compliance with prototype: IT 's… more
- Groupestahl (St. Clair Shores, MI)
- …direct supplier in the field of custom textile printing. Qualifications What you'll be doing: The IT Service Desk Technician II will report directly to the ... Operations Directives and Security. Duties and responsibilities: + Provide IT service desk support to...to the queue and process based upon urgency and Service Level Agreements (SLAs). + Modify configurations,… more
- Win (Women In Need) (New York, NY)
- Job Title: IT Service Desk Analyst...help resolve these issues for users; Serve as the first- level point of contact for Win Clients to facilitate ... Department: Information Technology Reports To: IT Service Desk Manager The IT Service Desk Analyst will be responsible for providing technical… more
- Emperical Foods (Dakota Dunes, SD)
- …it, continually optimize it, and the empirical IT team is no different. The IT Service Desk Technician is vital to ensuring that empirical foods ... virtual environments. Properly escalate unresolved issues as needed. + IT Service Desk functions also...changes. + Proven track record of developing and providing Service Level Agreements and Help Desk… more
- IT Responsive (San Diego, CA)
- …Services utilizing Microsoft, AWS and VMWare technologies. Responsibilities: The MSP Help Desk L2 will interface with clients, internal service and project ... LOCAL APPLICANTS ONLY Currently seeking full time MSP Help Desk L2 for an information technology professional services firm with offices in Orange County and San… more
- Insight Global (Columbus, OH)
- …onsite. They will also assist other team members to complete demands of the business. The IT Service Desk Analyst will be supporting and owning roughly 60-70 ... and Pittsburgh, PA. Managing escalated incidents and request from the Service Desk and working with other departments within IT Operations. Assisting end… more
