- Hired by Matrix (Columbus, OH)
- … Agent is the first point of contact for the users who call our IT Service Desk . Providing the highest level of customer service , the Service ... financial institution? If so, our client is hiring a Service Desk Agent! What You'll Do: The...accurate, detailed documentation at the client, problem, and incident level . Resolving conflict. Responsible for high quality end-user technical… more
- Dexian - Signature Consultants (Des Moines, IA)
- Job Summary:Dexian is seeking a IT Service Desk /PC Tech-Mid- Level for an opportunity with a client located in Des Moines, IA.Responsibilities:Serve as ... the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or… more
- Novo Nordisk Inc. (Boulder, CO)
- …for a living. Are you ready to make a difference? The Position The Senior IT Engineer I - Labs will be responsible for ensuring operations of existing local ... laboratory IT infrastructure as well as pursuing novel solutions that...security, application, and user related activities. External stakeholders include service providers for support of scientific instruments and systems.… more
- Insmed Incorporated (Bridgewater, NJ)
- …Information Technology team is pushing boundaries in technology, innovation and customer service . We're a passionate, collaborative IT team dedicated to Insmed's ... not necessarily be limited to, the following: Lead the IT Support Services Team including global help desk...a culture of collaboration, continuous improvement, and exceptional customer service .Provide leadership for the IT support team,… more
- Dexian - DISYS (Denver, CO)
- …the customers' satisfaction.Document all work products and progress in the IT Service Management System.Ensure service level commitments are met to ... the City staff by phone, in-person, email and via IT Service Management (ITSM) system. Will perform...use of computer, keyboard, copier, scanner, printer, calculator, phone ( desk and cell). Daily use of software programs including… more
- SNI Technology (Fort Lauderdale, FL)
- …management systems, applications, tools, procedures, and knowledgebase; analyze, trend, and communicate IT service level performance metrics pertaining to ... OVERVIEW Sr. IT Support Services/ Service Desk ...3+ years at the Manager, Project Manager, or Supervisor level .Experience directing/managing a team of 5+ people.ITIL and PMP… more
- Bering Straits Native Corporation (Aberdeen, MD)
- … incidents and requests received from Remedy tickets escalated by the Tier 1 Service Desk .Create Remedy tickets for incidents and requests that are received by ... updates to Remedy work logs to be viewed by Service Desk Analysts and by the user...to provide resolutions for user incidents and requests.Meet all Service Level Agreements (SLA) as listed in… more
- eXcell (Chandler, AZ)
- …the top Fortune 100 companies for over two decades. Whether you are looking for a lower- level IT position or a high- level executive position, we are here to ... opportunity.Our client has a brand new opportunity for a Service Desk Coordinator to join their team...Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies… more
- American Honda Motor Co Inc (Marysville, OH)
- …Development Operations BU Division: Development Operation DIV Work Location: Auto Development CenterCareer Level : 4 What Makes a Honda, is Who makes a HondaHonda has ... is expected as needed.)* Hybrid - Works at a desk ; frequent keyboarding. Occasional standing, bending, reaching, squatting, walking,...day drives our associates to contribute at the highest level and work effectively in a team environment. We… more
- ConsultNet (Harrisville, UT)
- IT Service Desk Analyst...communicator with a chill personality and possess a high level of Emotional Intelligence, apply immediately. Have 2+ years ... $50k-60K/year ($25-$28/hour with possible overtime) Job Description: Our client is looking for an IT talent good under pressure and is a cool member on any team. If… more
- SNI Technology (Jacksonville, FL)
- IT Service Desk Technician (Contract) SNI Technology has been retained to assist in filling an IT Service Desk Technician role for a great client ... in the ticketing system.Follow established procedures for incident resolution and service request fulfillment.Collaborate with other IT team members to… more
- Bering Straits Native Corporation (Aberdeen, MD)
- …and professional mannerManage customer relationships from reported incident through resolution.Meet all Service Level Agreements (SLA) as listed in the ... Straits Native Corporation is currently seeking a qualified entry level Help Desk Specialist for a contract...Service Level Management Plan.Assist in developing and implementing permanent resolutions… more
- Daiichi Sankyo, Inc. (Basking Ridge, NJ)
- …optimize proactive notification of high impact operational issues.Monitor and oversee vendor Service Level Agreements and notify management when thresholds are ... rare diseases and immune disorders. SummaryThis role works closely across regional DSI IT teams and is responsible for the ongoing production support of Commercial… more
- SNI Technology (Fort Lauderdale, FL)
- …and Active Directory, as well as experience with macOS, Linux, and IT service management platforms (Zendesk, ServiceNow).Strong grasp of networking concepts, ... Lead Help Desk Specialist SNI Technology is working with a rapidly growing IT Consultant company dedicated to providing innovative IT solutions to our… more
- eXcell (Coraopolis, PA)
- …the clients who depend on them. Join the eXcell team.We are currently seeking a qualified Level I IT Technician to join our client's team for an onsite position ... As part of a leading IT managed services specialist with more than 12,000...Samsung mainly), along with support of AT&T and Telecommunication Service Manage, install, and troubleshoot telephone system and other… more
- Toyota Boshoku America, Inc (Hopkinsville, KY)
- …Provide support to IT end users as a secondary point of contact.1. Provide IT help desk support for end users.2. Provide desktop and laptop support for ... I. General Summary: Responsible for managing the Plant IT group and accomplishing company goals and targets...address issues, plan Kaizens and enhancements, and provide excellent service .H. Engage team members and provide leadership to assist… more
- Mindbank Consulting Group, LLC (Arlington, VA)
- …an immediate need for an Assistant Contract Technical Representative (ACTR ) Help Desk Specialist with an active DoD Secret clearance. This is a long-term contract ... . Assistant Contract Technical Representative ( ACTR ) Help Desk Specialist Responsibilities : Have you done this kind...Have you done this kind of work before? Provide IT support to the Department of Navy. . Monitoring,… more
- Oglethorpe Power (Tucker, GA)
- …II: 5 years of ITIL process and ITSM experience including service desk management, asset management, configuration management, patch management ... and/or network management2+ years of experience administering Ivanti IT Service Management including management of assets, incidents, service requests,… more
- Percepta (Houston, TX)
- …The IT Support Technician is responsible for the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The ... IT Support Services TechnicianAt Percepta, we bring first-class service across each market we support. As a ...role is to consistently improve and maintain a high level of customer satisfaction by troubleshooting and providing assistance… more
- KEH, Inc. (Smyrna, GA)
- …all endpoints are up-to-date with necessary patches, updates, and security measures. Service Desk Support: Provide efficient and timely technical support to ... internal users via the service desk , addressing hardware, software, and network...with vendors to support internal communication equipment and maintain service level agreements. Negotiate contracts, monitor vendor… more
