- Merck & Co. (Redwood City, CA)
- …contribute to service improvementProject Leadership for Technology and Business Initiatives: Lead in IT or business projects like PC lifecycle, mobile device ... with the Other product managers in our Product line ( Service Desk , Executive Support, Meeting Guidance and...efficiency and effectiveness of the end-user experiencePartnership for Streamlined IT Service Delivery: Work with divisional … more
- Insmed Incorporated (Bridgewater, NJ)
- …include, but not necessarily be limited to, the following: Lead the IT Support Services Team including global help desk , end user hardware/software, ... team is pushing boundaries in technology, innovation and customer service . We're a passionate, collaborative IT team...and we're seeking a skilled and dynamic individual to lead our IT Support Services team. As… more
- Novo Nordisk Inc. (Boulder, CO)
- …US locations. Relationships **This position sits in Boulder, CO and reports to the Lab IT lead in Lexington, MA. Additional internal stakeholders include IT ... for a living. Are you ready to make a difference? The Position The Senior IT Engineer I - Labs will be responsible for ensuring operations of existing local… more
- Bright Horizons (Newton, MA)
- **What you will be doing:** The IT Service Desk Team Lead at Bright Horizons plays a critical role in providing advanced technical support to our ... internal users through direct engagement on tickets, service level monitoring and team mentorship. They are a part of a dynamic team that ensures smooth operations,… more
- Hormel Foods (Austin, MN)
- **Team Lead - IT Service Desk ** **Hormel Foods Corporation** **ABOUT HORMEL FOODS -** **_Inspired People. Inspired Food. (TM) _** Hormel Foods ... . **RESPONSIBILITIES** + Oversees and provides guidance to the Service Desk Technicians and Computer Operators. +...Library) Certification or previous training. + Experience in ITSM ( IT Service Management) Solutions. + Previous employee… more
- RESOURCE MANAGEMENT CONCEPTS, INC (Crane, IN)
- …environment of the United States of America. RMC is hiring a IT Sr. Service Desk Lead in Crane, IN. The selected applicant will be responsible for: + ... Sr. Service Desk Lead Location Crane, IN Requisition # 2536 Division Information Technology Apply Now… more
- CACI International (Forest Heights, MD)
- …of Travel: None * * * CACI is seeking a Shift Lead for their IT Service Desk , The Shift Lead will provide daily supervision, technical support and ... Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage… more
- Paragus Strategic IT (Hadley, MA)
- …work needed to get there. We are looking for an enthusiastic IT Service Desk Manager to lead a team of technicians and dispatchers, ensuring adherence to ... Paragus IT is the largest outsourced vendor in the...departmental leaders, they play a pivotal role in maintaining service excellence, nurturing talent, and fostering a customer-centric environment,… more
- Boston University (Boston, MA)
- … Service & Support Service Desk team is looking for a Lead Service Desk Specialist who will be responsible for supervising the day-to-day ... community's primary point of contact for all 200+ IS&T-provided IT services, to provide our clients with best-in-class support....as a member of our Incident Coordination team. The Lead Service Desk Specialist is… more
- Price Chopper (Schenectady, NY)
- ** IT Lead Analyst, Support Desk **...to the opcos Provide any required documentation to managed service support desk Monitor and ensure that ... Desk staff, records and manages ongoing incidents involving IT managed technology. Leads and directs the work of...being met or exceeded for both internal and managed service support desk . Interface with second level… more
- Janus Henderson Investors (Denver, CO)
- …beverages, snacks and all employee Happy Hours Must have skills + 3+ years in an IT Service Desk support role + Knowledge of Windows 10/11 and Office ... Acting as Tier 2 support specialist for the Global Service Desk T1 team while tackling complex...root cause analysis on raised problem tickets + Take lead in ticket trending analysis and creating Knowledge base… more
- Janus Henderson Investors (Denver, CO)
- …concise language and sense of urgency when necessary + Demonstrable ability to coach/mentor and lead service desk team members to increase knowledge, day to ... and implementing process improvements to optimize ticket management and the performance of IT and Service Desk teams + Act as the primary point of contact… more
- Sprinklr (New York, NY)
- … IT support members and tracking & documenting of all support service desk activities and managing the overall day-to-day IT Helpdesk + Serve as an ... and enterprise Mac & Windows management concepts + Experience working with IT Service Management and Asset Management tools + Professional knowledge of using… more
- Marriott (Columbus, OH)
- …**Located Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Manager of IT Service Desk Technologies is a key leadership role ... to both clients and stakeholders. Reporting to the Director, IT Service Desk Technologies this...and organizational processes to support professional growth and improve service delivery capabilities. * Lead or participate… more
- TEKsystems (Washington, DC)
- …Tier 1, receiving, managing, and tracking all customer IT contacts to the Service Desk . The Tier 1 Lead is responsible for achieving high quality Tier 1 ... is responsible for the interaction and engagement with the Service Desk Manager federal lead ...outages in a timely manner, with collaboration with the Service Desk Manager and other IT… more
- Red River (Lexington, MA)
- …clearance to join our team! The Team Lead (Tier 2) is a strong service desk engineer, primarily responsible for working on a team within the Service ... the day-to-day functions, including scheduling and coordinating daily workload for service desk technicians, reviewing and assigning tickets, and assisting… more
- Chenega Corporation (St. Marys, GA)
- **Req ID:** 30380 **Summary** **Help Desk Lead ** **Kings Bay, GA** Chenega Analytic Business Solutions (CABS) provides federal agencies and commercial customers ... has grown quickly into a leader in the federal IT and Training environment. Are you ready to enhance...take your career to the next level! The **Help Desk Lead ** will provide expert advice and… more
- Vail Resorts (Breckenridge, CO)
- …Assistants ensuring consistent quality customer service is delivered. The Front Desk Team Lead will resolve customer complications and complaints by ... 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and...Critical Illness and Accident plans **Job Summary:** The Front Desk Team Leader provides guidance and leadership to the… more
- General Dynamics Information Technology (Colorado Springs, CO)
- …Secret/SCI **Job Family:** Help Desk **Skills:** Customer Service ,Group Problem Solving, IT Service Desk ,People Management, Service Desk ... your opportunity to make a personal impact as a Service Desk Manager for Enterprise IT...and hardware experience gained in managing and delivering critical IT services. **Responsibilities:** + Guide and lead … more
- Vail Resorts (Breckenridge, CO)
- … desk operations; will provide guidance and leadership to the Front Desk Agents ensuring consistent quality customer service is delivered. Resolve customer ... 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and.../ hour + Shift Availability: Full Time The Front Desk Supervisor will be responsible for the daily supervision… more
