- Marriott (Honolulu, HI)
- …**Located Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Manager of IT Service Desk Technologies is a key leadership role ... to both clients and stakeholders. Reporting to the Director, IT Service Desk Technologies this...and organizational processes to support professional growth and improve service delivery capabilities. * Lead or participate… more
- Marriott (Honolulu, HI)
- …+ Ensures early warning to the business stakeholder executives regarding degraded or missed service levels ** IT Governance** + Follows all defined IT ... Responsible for line management, task management, technical direction and overall Service Level accountabilities for the z/TPF mainframe infrastructure. The role… more
- SHI (Honolulu, HI)
- …platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated ... with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of… more
- Marriott (Honolulu, HI)
- …of integration capabilities and products. You will assume technical ownership of Service Provider deliverables and lead their technical resources to ensure ... Ensures early warning to the business stakeholder executives regarding degraded or missed service levels. ** IT Governance** + Follows all defined IR standards… more
- Hawaiian Electric (Honolulu, HI)
- …and establishing and providing service level goals. + Working knowledge in managing an IT service desk and providing call and ticket metrics to meet or ... HEI, Hawaiian Electric, Maui Electric, Hawaii Electric Light, and IT strategies. Leads the formulation of goals for ITS,...the organization. + Demonstrated ability on providing excellent customer service . + Demonstrated ability to lead a… more
- H&R Block (Waipahu, HI)
- …escalation to the Multi-Unit Team Leader and District General Manager as necessary + Lead the office from the front desk , providing phone coverage and engaging ... accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader...with clients to deliver an outstanding experience + Lead daily activities to ensure that all tax office… more
- Leidos (Fort Shafter, HI)
- …of the Navy-Marine Corps Intranet (NMCI), including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support ... the Role:** Leidos currently has an opening on the ' Service Management, Integration and Transport' (SMIT) Contract for a...experience helping the SMIT mission. SMIT is the largest IT services program for the Navy. Under SMIT, the… more