- Bright Horizons (Newton, MA)
- **What you will be doing:** The IT Service Desk Team Lead at Bright Horizons plays a critical role in providing advanced technical support to our ... internal users through direct engagement on tickets, service level monitoring and team mentorship. They are a part of a dynamic team that ensures smooth… more
- Boston University (Boston, MA)
- …Boston University Information Services & Technology (IS&T) community. Our Client Service & Support Service Desk team is looking for a Lead Service ... community's primary point of contact for all 200+ IS&T-provided IT services, to provide our clients with best-in-class support....and direction to those you supervise and the larger Service Desk team . + Act… more
- Paragus Strategic IT (Hadley, MA)
- …do the work needed to get there. We are looking for an enthusiastic IT Service Desk Manager to lead a team of technicians and dispatchers, ensuring ... Paragus IT is the largest outsourced vendor in the...departmental leaders, they play a pivotal role in maintaining service excellence, nurturing talent, and fostering a customer-centric environment,… more
- Marriott (Boston, MA)
- …**Located Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Manager of IT Service Desk Technologies is a key leadership role ... to both clients and stakeholders. Reporting to the Director, IT Service Desk Technologies this...to Teams - Participates as a member of a team to move toward the completion of common goals… more
- American Institutes for Research (Waltham, MA)
- …documentation for web platform configurations, procedures, and troubleshooting guides. + Collaborate with the IT Service Desk team to resolve escalated ... valued and your contributions vital to our success. AIR's Corporate Business Systems team is seeking an Associate Web Applications Designer to join their innovative … more
- Red River (Lexington, MA)
- … experience and resolution of end user IT issues + Supervises and oversees a team of service desk engineers + Monitors and enforces team goals ... Team Lead (Tier 2) is a strong service desk engineer, primarily responsible for working...skills are a must. + Seven years of general IT experience. Three years of management experience. + An… more
- Beth Israel Lahey Health (Boston, MA)
- …GED required. 2. 1-3 years related work experience required in 2 plus years of Service Desk / IT Support experience supporting a large enterprise of end users ... includes logging, triaging, resolving, and timely follow up of service requests/incidents. The Service Desk ...orders or alerts by creating an incident/request using the IT Service Management Suite provided in an… more
- State of Massachusetts (Chelsea, MA)
- …and visitors to the Commonwealth of Massachusetts. *About the Role* The*EOTSS Service Desk team *is responsible for creating, troubleshooting, escalating, ... email, chat, or self- service portal within the IT Management system. Our team diagnoses and...and timely documentation of customer issues and resolution. The Service Desk is the first point of… more
- SAIC (Hanscom AFB, MA)
- …Coordinator / Account Creator POC for of SAAR C1FAMS/R4 process + Support other service desk activities as needed + Provide first contact and incident resolution ... **Site Support Technical Specialist** to join our Cloud One team on a 24/7 support desk . The...skills **Desired Qualifications:** + 1-2 years experience as a Service Desk Agent + Experience working with… more
- Robert Half Technology (Cambridge, MA)
- …today if you have a can-do attitude and are looking to be part of a highly motivated team . Service Desk Analysts represent the Service Desk by ... include creating knowledge articles and arranging training for other Service Desk Analysts when needed. We're looking...important that you understand how your role relates to IT projects and IT Service … more
- Robert Half Technology (Boston, MA)
- Description Client needs a Service Desk Analyst for a contract position with the potential for extension and conversion to an FTE. This person will have 1-3+ ... most important aspect is that this person understands Help Desk / Service Desk Support, Windows environments,...manager and maybe a few members of the client's team . If this candidate has interest in other areas… more
- Red River (Lexington, MA)
- Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing team ! This position will work onsite with one of our ... support requests directly from our customers, as well as escalation from other team members. Our engineers are responsible for maintaining user uptime and improving… more
- Sage Hospitality Group (Boston, MA)
- …+ Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. + Resolve customer issues, ... legendary urban charm. As part of the Front Office Team , you are the face of the ever-welcoming Hotel...needed. **Responsibilities** + Supervise the operations of the front desk to ensure an optimal level of service… more
- Robert Half Technology (Andover, MA)
- …CompTIA A+, N+, S+, L+; CCENT / CCNA: VMWare VCP, Microsoft MCSA; Apple ACSP * Service awareness of all organization's key IT services for which support is being ... Description The Level 1 Help Desk Technician is responsible for handling first level...Technician is responsible for handling first level support of service requests in a first-class professional manor. This relates… more
- Sage Hospitality Group (Boston, MA)
- …timely and efficient service . + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank ... guest to define how we can be distinctly 'of service ' to them - it's a guest changing philosophy...legendary urban charm. As part of the Front Office Team , you are the face of the ever-welcoming Hotel… more
- Sedgwick (Boston, MA)
- …Place to Work(R) Most Loved Workplace(R) Forbes Best-in-State Employer Property Claims Desk Adjuster **PRIMARY PURPOSE** : To handle losses and claims for property ... + Demonstrated commitment to timely reporting + Strong customer service skills + Strong interpersonal skills + Attention to...skills + Ability to work independently or in a team environment + Ability to meet or exceed Performance… more
- ASM Global (Worcester, MA)
- …AND ABILITIES + Ability to work with minimal supervision + Strong customer service skills + Good written, verbal and interpersonal skills required + Ability to ... humble, and truthful. They make choices according to what is best for the team , they live for opportunities to collaborate and make a difference, and they make… more
- Marriott (Boston, MA)
- …Y **Relocation?** N **Position Type** Management **JOB SUMMARY** Manages a technical team of service providers and business analysts to provide support ... Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong… more
- Beth Israel Lahey Health (Charlestown, MA)
- …and supervise internal and external operations for IT support services, including 24/7/365 service desk and production operations. As a member of the senior ... IT leadership team , the role contributes to...services business line including user end point support, help desk and service desk operations...user end point support, help desk and service desk operations and a variety of… more
- Harvard University (Cambridge, MA)
- …- Friday | 9:00 am - 5:00 pmJob Function:Information Technology Position Description:The Senior IT Associate ( Service Desk ) provides technical support to HMS ... of projects and technical issues. Provides cross-functional support of team members in related IT support groups,...support groups, and performs other duties as assigned. The Service Desk maintains an in-person presence on… more