- Mindbank Consulting Group, LLC (Arlington, VA)
- …and inventory, as related to working in a helpdesk environment. Must have detailed knowledge of IT service management ( ITSM ) and help desk tools. Will ... users for laptops, desktops, mobile phones, and account issues. Perform office IT equipment setup or iPhone setup. Must have experience with troubleshooting, problem… more
- Abbtech Professional Resources (Washington, DC)
- …Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of Justice. The program ... provides a range of IT services, including help desk, deskside support, Windows workstation...support, Windows workstation engineering and maintenance, managed print services, ITSM , Active Directory services, and video conferencing, among others.… more
- George Washington University (Washington, DC)
- …in order to diagnose issues and provide data for root cause analysis-Uses designated ITSM system as a work management and tracking tool-Delivers exceptional and ... diagnosis, maintenance, and repair of both hardware and software issues in a service environment with frequent interaction with VIP customers, with hours that may… more
- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates . Service Level Management , to include drafting and negotiating SLAs… more
- Ensono (Washington, DC)
- …and refine the ITSM processes, ensuring their needs are met. + Knowledge of IT Service Management ( ITSM ) tools (IBM, BMC Remedy, ServiceNow, JIRA, ... Expert ITSM Business AnalystRemote - United StatesJR010332 The ...deliver quality services in line with contractual commitments. An IT Service Management Specialist who… more
- SAIC (Washington, DC)
- …and optimization of our ServiceNow platform to support various modules and capabilities including IT Service Management ( ITSM ), IT Operations ... **Description** SAIC is seeking an experienced ServiceNow and ITSM Manager to join our team supporting a...and modernizing IT systems including End of Service Life (EoSL) management and hardware warranty… more
- Federal Deposit Insurance Corporation (Washington, DC)
- …the resolution of customer IT service requests and incidents utilizing the FDIC's IT Service Management ( ITSM ) tool. Ensures IT assets are ... CG-7 grade level, major duties include: Provides basic day-to-day support as an IT Specialist to manage and execute customer service related support activities.… more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- General Dynamics Information Technology (Fairfax, VA)
- …Required:** MBI Full 5C (T3) **Job Family:** Business Process Analysis **Skills:** BMC Helix, IT Service Management ( ITSM ),Knowledge Management ... within the customer organization. Our team implemented BMC Helix as an enterprise-wide IT Service Management ( ITSM ) solution for a federal government… more
- IT Concepts (Falls Church, VA)
- …without degradation to DHA operations. Vital to meeting this objective is meeting the IT Service Management ( ITSM ) Information Technology Information ... + DHA experience strongly preferred. + Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. + Identifies,… more
- IT Concepts (Falls Church, VA)
- …without degradation to DHA operations. Vital to meeting this objective is meeting the IT Service Management ( ITSM ) Information Technology Information ... Founded in 2003, IT Concepts' core values - customer-centricity, teamwork, driven...join our team. The candidate will be responsible for management of the individual performance requirements associated with the… more
- SAIC (Washington, DC)
- …This role involves monitoring and maintaining Service Level Agreements (SLAs), analyzing IT Service Management ( ITSM ) system tickets to identify ... are met or exceeded to meet customer expectations. + ITSM Ticket Analysis: Monitor and trend ITSM ...Customer Effort Score (CES) and Net Promoter Score (NPS) Management : Establish, monitor, and trend CES and NPS to… more
- The MITRE Corporation (Mclean, VA)
- …or equivalent combination of related education and work experience. + Working knowledge of IT Service Management ( ITSM ) Platforms such as Cherwell, ... with us. Department Summary: Join MITRE's Computing Infrastructure & IT Service Management department and...+ Provide expertise to federal sponsors in implementations of ITSM tool suites, Low-code PaaS and SaaS Basic Qualifications:… more
- ICF (Reston, VA)
- …and subject matter expert to the client for software asset management within the IT Service Management ( ITSM )/ITIL task area + Ownership of the ... a rapidly growing, entrepreneurial, technology-driven department, seeking a Software Asset Management Process Area Manager to implement best-practice ITSM asset… more
- Cognosante (Mclean, VA)
- …We are currently seeking a strong ServiceNow Systems Architect (SA) who is responsible for leveraging IT Service Management ( ITSM ), IT Operations ... SaaS software configuration and/or development + Functional knowledge and implementation experience of IT Service Management ( ITSM ), IT Operations … more
- Administrative Office of the US Courts (Washington, DC)
- …IT operations focusing on the consistent delivery of IT services following the IT Service Management ( ITSM ) process. The candidate should also ... management practice, processes and procedures. Monitoring the IT service management program ( ITSM ) successes and failures, reviewing surveys and… more
- Red River (Arlington, VA)
- …tools for proactive and reactive support and adhere to industry-accepted standards and IT Service Management ( ITSM ) best practices. **Essential ... and analog circuits within a Department of Defense (DoD) IT environment. This position requires a Bachelor's degree in...and issues. + Stay current with industry-accepted standards and ITSM best practices related to Information Management … more
- Red River (Arlington, VA)
- …requisitions for equipment and services. + Ensure compliance with industry-accepted standards and IT Service Management ( ITSM ) best practices. ... and reporting of maintenance activities. + Familiarity with industry-accepted standards and IT Service Management ( ITSM ) best practices. + Competence in… more
- Vectrus (Springfield, VA)
- … Service Improvement. + Demonstrated experience working with Commercial off the Shelf (COTS) IT Service Management ( ITSM ) software suites such as BMC ... or more years of experience working in an enterprise IT Service Desk or Help Desk role....etc. + Demonstrated experience working with remote monitoring and management tools to troubleshoot, assess, and resolve issues across… more
- General Dynamics Information Technology (Falls Church, VA)
- …hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management ( ITSM ) model. To be successful in ... None **Job Family:** Information Security **Skills:** Enterprise Operations,Information Technology ( IT ), IT Incident Management , ITSM ,Problem...in Falls Church and Arlington, VA. This is an IT Service Management contract in… more
