- Novo Nordisk Inc. (West Lebanon, IN)
- …and technologies to ensure business continuity Train other staff and stakeholders, as needed IT Support Tier 2 and 3, including projects support : Documents, ... and incidents to ensure a timely resolution (including incident escalation and follow-up beyond the organization, Tier 4) Analyze...hands on support , as needed (end user/desktop support , including Service delivery and Incident response) IT… more
- Novo Nordisk Inc. (Boulder, CO)
- …infrastructure: Follows IT security best practices, policies and procedures in support of IT security programs Analyzes user requirements, develops and ... and recommends solutions to hardware or software problems and issues Infrastructure support : Maintains IT systems and performs regular proactive maintenance and… more
- PeopleReady (IL)
- …processes more efficient and employees more productive. Core responsibilities include working the IT support escalation queue, reporting trends and defects ... on IT support tickets, managing the data load processes for acquisitions,... to review issues reported from users. Leads the Escalation queue and works with BSAs and Developers to… more
- Trek Bikes (Waterloo, WI)
- …technical issues including issues with networking, integrated software, and hardware. + Provide IT support , triage, and escalation for our internal retail ... our customers call. Position Description : As a Customer Support Tech, you will become an Ascend expert for...empowering them with Ascend training. + Document all customer support history to help eliminate issues in the program.… more
- HashiCorp (Austin, TX)
- …is looking for a high-caliber Senior Technical Escalation Manager to join our escalation management team in Cloud Support Engineering. You are a fit if you ... as building or improving training content, knowledgebase articles, quality assessments, support and escalation management processes, and participating in… more
- Microsoft Corporation (Charlotte, NC)
- …help our customers get and stay productive with Microsoft 365 product families. The Support Escalation Engineer (SEE) serves as a senior technical leader for ... Technology ( IT ), or related field AND 3+ years technical support , technical consulting evxperience, or information technology experience. + 3+ years of… more
- Ricoh Americas Corporation (Commack, NY)
- …from customers, and reports. **JOB DUTIES AND RESPONSIBILITIES** * Provide Tier 3 escalation expertise for client issues and other staff. Exercise strong judgment to ... Strong organizational skills with the ability to provide remote support with little to no supervision * Diagnose and...* Five or more years of experience in managed IT services. * Typically Preferred: * Industry standard technical… more
- Themis Insight (Laurel, MD)
- …Systems Administrator will: + Provide Systems Administration support for hosted and IT environments + Provide escalation support to Help Desk personnel ... Themis Insight solves difficult business, IT , and analytic problems by addressing the whole...are beyond Contractor's control. + Provide response to and support audit activities. + Support end users… more
- Amazon (Seattle, WA)
- …Facility Management, HR, Investigations, Physical/Technical Security, Legal, Global Procurement, and Global IT * Provide escalation support for badging, ... consistency for the Global Badging programs. * Oversee the development, implementation, support and auditing of global programs. * Streamline processes and innovate… more
- Honeywell (Broomfield, CO)
- …and implement isolation and monitoring of systems and networks. Provide mentoring and problem escalation support to IT Operations Support staff. Provide ... IT groups. This role also provides mentoring/direction to and support of the ACST IT Operations Support staff who perform much of the day-to-day… more
- GRAIL (Raleigh, NC)
- …best practices across the suite of IT -security applications. + Provide help desk escalation support for IT Security tickets + Triage and respond to ... (vulnerability remediation, incident response, legal requests) in an escalated support model with the IT Help Desk. + Create IT Security Dashboarding,… more
- Honeywell (Golden Valley, MN)
- …in the best position to respond to current and future business demands * Provide problem escalation support from IT Support staff * Providing additional ... future! #futureshaper Honeywell's ACST team is seeking a Sr. IT Analyst for our Golden Valley, MN location. *...on-site support for roll-out of ACST IT initiatives * Periodic work before or after hours… more
- Publix (Lakeland, FL)
- …associates. + Facilitate the creation of a team environment. + Provide on-call escalation support after hours. **Req ID:** 28613BR **Facility:** Lak Information ... **28613BR** **Position Title:** IT Delivery Manager - Customer Payments Support...escalation of system issues. + Provide communication and escalation to IT and business area management… more
- Bio-Techne (Minneapolis, MN)
- …and implements standard operating procedures and customer service guidelines relating to IT support . Defines, designs and implements network communications and ... deemed as appropriate by their manager. This includes day-to-day support , application setup and troubleshooting of internal IT...software deployment process if located in region. Serves as escalation point for junior level support staff.… more
- Sedgwick (Rancho Cordova, CA)
- …place to work. Great Place to Work(R) Most Loved Workplace(R) Forbes Best-in-State Employer IT Support Technician-1 **PRIMARY PURPOSE** : To serve as a system ... quality; to provide guidance and mentoring; to provide an escalation quality validation point; to identify, research and resolve...direction, and support to a team of IT Support colleagues. + Ensures IT… more
- University of Pennsylvania (Philadelphia, PA)
- …health and wellness programs and resources, and much more. Posted Job Title IT Support Specialist, WCIT Client Services Job Profile Title Information Technology ... and technical guidance possible for faculty/staff/students, events, and initiatives we support . Job Description IT Support Specialist position's… more
- Bio-Techne (Minneapolis, MN)
- …experience** **Knowledge, Skills and Abilities:** + **5+ years of experience in enterprise IT support ** + **Preferred 3+ years of experience working directly ... software deployment process if located in region. Serves as escalation point for junior level support staff....standard operating procedures and customer service guidelines relating to IT support . Defines, designs and implements network… more
- Volvo Group (Chesapeake, VA)
- …co-operation with other IOS/Solution Delivery Unit functions. **What you will do** Onsite IT Support Specialists are assigned support tasks via ticketing ... understand and prioritize responses. In addition to break/fix activities, IT support specialists are also expected to...Behalf Of (OBO) assignment. * Drive the identification and escalation of problems in supported services and solutions. *… more
- Amazon (Tempe, AZ)
- …adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonian's ... service requests for Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by team… more
- House of Blues (Chicago, IL)
- …highly motivated, passionate, and enthusiastic individuals who are interested in providing on-site IT support at Huntington Bank Pavilion at Northerly Island. As ... a Venue IT Support Representative, you can expect to...problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation… more
