• MIT Lincoln Laboratory (Lexington, MA)
    …of the audiovisual infrastructure . Job Description Reporting to the Service Delivery Manager , the Service Operations Manager leads the ITSM Service ... The Service Operations team is responsible for managing critical ITSM processes – including Incident , Change, Request,...and implement process changes to improve the handling of ITSM processed using ITIL and ITSM more
    MIT Lincoln Laboratory (06/29/20)
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  • MIT Lincoln Laboratory (Lexington, MA)
    …conference room installation services, and maintenance of the audiovisual infrastructure . Job Description The Client Services Department supports over 50,000 ... enterprise IT and support services for the Laboratory. The IT Service Delivery Manager plays a pivotal role in maintaining customer satisfaction and loyalty by… more
    MIT Lincoln Laboratory (06/16/20)
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  • Montefiore Medical Center (Yonkers, NY)
    …all the time. We are service, with a smile. ” Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS Employment Status: Regular ... Management practice at Montefiore IT. The CMDB supports core ITIL processes that are owned and managed by the...working in Hospital & Healthcare is desirable Familiarity with ITSM tools and CA Service Manager is… more
    Montefiore Medical Center (05/14/20)
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  • MIT Lincoln Laboratory (Lexington, MA)
    …standards. Short Description This position is under general direction of the Enterprise Technology and Tools Manager This position has the following Supervisory ... Our Enterprise Technology and Tools (ETT) Team provides resources to...Such tools include SolarWinds, the Laboratory’s IT service management ( ITSM ) tool—Footprints, and the Laboratory’s central visibility tool—BigFix. The… more
    MIT Lincoln Laboratory (05/21/20)
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  • ITSM Manager

    iland Internet Solutions Corporation (Houston, TX)
    iland is looking for an experienced ITIL certified ITSM Manager who will develop, implement, and manage the operational processes used to provide exceptional ... and restore service more efficiently. + Manage and maintain information stored in the ITSM incident...a proven track record as an ITSM Manager with solid understanding of incident , major… more
    iland Internet Solutions Corporation (05/10/20)
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  • Services Catalog Manager / ITSM

    Perspecta (Chantilly, VA)
    …leading-edge technologies, and innovative solutions. **Responsibilities** The Services Catalog (SC) Manager / ITSM Process Lead will prepare and maintain the ... services provided to the client and users. The SC Manager must have a deep knowledge of IT Operations...Responsible for designing, managing, and reporting on core IT Infrastructure processes, such as Problem, Change, Incident ,… more
    Perspecta (07/07/20)
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  • ITIL Process Manager

    Presbyterian Healthcare Services (Albuquerque, NM)
    …Education: Essential: * Bachelor Degree Education specialization: Essential: * Information Technology Competencies and skills: Nonessential: * SKILL-Ability ... technology requirements. This position requires knowledge across multiple infrastructure platforms and processes Partners with the Technical Subject Matter… more
    Presbyterian Healthcare Services (06/18/20)
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  • Sr. Incident Manager

    Hearst Television (Dallas, TX)
    …career. We are hiring technologists that want to make a difference. **Senior Incident Manager The Critical Incident Management Coordinator is accountable ... ITIL processes * Strong experience of the ServiceNow Incident Management Platform * Strong experience in notification tools...At least 3 years of relevant working experience in Incident Management in complex technology environments *… more
    Hearst Television (06/02/20)
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  • Incident Manager

    Hearst Television (Louisville, KY)
    …in your career. We are hiring technologists that want to make a difference. ** Incident Manager The Critical Incident Management Coordinator is accountable ... At least 1 year of relevant working experience in Incident Management in complex technology environment. *...of Process and IT service management concepts such as ITIL and ITSM . **Education / Certification /Training… more
    Hearst Television (06/22/20)
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  • Problem Manager Specialist

    M&T Bank (Amherst, NY)
    Information Technology Service Management ( ITSM ) and/or Information Technology Infrastructure Library ( ITIL ) processes for which the ... including a minimum of 2 years' Information Technology operations experience ITIL v3 Foundation Certification Working knowledge of ITSM and ITIL more
    M&T Bank (06/13/20)
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  • Problem Manager III

    M&T Bank (Amherst, NY)
    Information Technology Service Management ( ITSM ) and/or Information Technology Infrastructure Library ( ITIL ) processes for which the ... and be part of something new as we build tomorrow's bank, today. **The Technology Infrastructure Engineering and Operations Team** delivers and supports all the… more
    M&T Bank (06/13/20)
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  • System Center Service SME - TS/SCI required

    General Dynamics Information Technology (Fort Bragg, NC)
    …, and Operations Manager consoles + Datacenter management, Information Technology Infrastructure Library ( ITIL ) and Microsoft Operations ... intelligence is dependent on the successful use of its information technology (IT) networks worldwide. The System...of ITSM framework and certification in IT Infrastructure Library ( ITIL **(R)** )… more
    General Dynamics Information Technology (07/03/20)
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  • System Center Service SME Level 4 with TS/SCI

    Information Management Group, Inc. (Fort Belvoir, VA)
    …, and Operations Manager consoles + Datacenter management, Information Technology Infrastructure Library ( ITIL ) and Microsoft Operations ... IMG - provides information technology (IT), information ...of ITSM framework and certification in IT Infrastructure Library ( ITIL (R)) v3 Foundations… more
    Information Management Group, Inc. (07/01/20)
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  • Critical Incident and Problem…

    SAIC (Washington, DC)
    **Description** We are currently seeking a motivated, career and customer-oriented Critical Incident and Problem Manager to join our team to begin an exciting ... Management practices based on the feedback. Organize and orchestrate critical incident and problem communication, information , and reporting appropriately by… more
    SAIC (07/04/20)
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  • SIAM Major Incident Manager

    IBM (Bethesda, MD)
    …problems? If so, lets talk. **Your Role and Responsibilities** As a SIAM Major Incident Manager working for a global provider of IT solutions, you will ... you ready to lead in this new era of technology and solve some of the world's most challenging...model. The successful candidate will be maintaining overall Major Incident Management process and share the drive critical and… more
    IBM (06/17/20)
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  • Global IT Service Management Lead

    Sonoco (Hartsville, SC)
    …experience in ITIL and ITSM + 5+ years' experience as an Incident Manager + Ability to think broadly and strategically, balanced with high attention to ... GIT. + Work closely with Leadership to execute the Technology ITSM Strategy + Help lead and...+ Responsible for the deployment and management of the ITSM (Problem, change and incident to begin)… more
    Sonoco (06/29/20)
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  • IT Enterprise Service Desk Manager

    ManTech (Springfield, VA)
    …desired to be formally trained and/or certified in the following Information Technology Infrastructure Library ( ITIL ) modules: Service Operation, ... Manager , for performing duties and responsibilities such as Incident Management, Problem Management, Request Management, Knowledge Management, Service Level… more
    ManTech (05/27/20)
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  • Service Operations Manager

    MIT Lincoln Laboratory (Lexington, MA)
    …of the audiovisual infrastructure . Job Description Reporting to the Service Delivery Manager , the Service Operations Manager leads the ITSM Service ... The Service Operations team is responsible for managing critical ITSM processes - including Incident , Change, Request,...and implement process changes to improve the handling of ITSM processed using ITIL and ITSM more
    MIT Lincoln Laboratory (06/30/20)
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  • Engineering Senior Manager

    Peraton Corporation (Alexandria, VA)
    …degree in engineering or related STEM disciple with 10+ years of information technology experience and 5+ years of demonstrable ITIL / ITSM leadership, or ... a ITSM system with modules supporting the ITIL concepts of service, incident , change, problem,...management libraries. + You will direct interfaces between the Incident Manager , Problem Manager , Quality… more
    Peraton Corporation (06/18/20)
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  • Director IT - Enterprise & Application Services

    Mattel (El Segundo, CA)
    …* Certification for Project Management Body of Knowledge (PMBOK), Information Technology Infrastructure Library ( ITIL ) foundation certificate, and/or ... years of experience in planning, developing, and implementing large-scale technology infrastructure systems and services in a... Information Technology Service Management ( ITSM ) certification or equivalent is desirable. * 10+ years… more
    Mattel (06/15/20)
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