- ICF (Annapolis, MD)
- …data-driven metrics and feedback, and identifying opportunities for continuous service improvement . + Performing the Process Manager role for the strategy ... with the client's goals and needs. + Collaborating with ITSM process owners, managers, and stakeholders to...agile methodologies and tools. + Facilitating the adoption and improvement of ITSM products and services, by… more
- Veracity Consulting Group (Glen Allen, VA)
- …the solution value. Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, ... yourself daily? Veracity is currently seeking a Senior Business Process Consultant for ITSM / ITOM Visibility...of our customers. In this role, you will lead process discovery, re-engineering, improvement , and analysis sessions… more
- Vertafore (Denver, CO)
- …You will collaborate with cross-functional teams, analyze processes, and lead continuous improvement efforts. If you are enthusiastic about optimizing ... + Define and create periodic KPI reports using ServiceNow for ease of monitoring ITSM trends + Maintain process and checklist to support TSO readiness of… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …and to develop and advance new processes. + Contributes to the design of continuous process improvement cycles to ensure accountability, efficiency and ... monitors the change and release processes for compliance with ITSM best practices. + Identifies process deviations...compliance with ITSM best practices. + Identifies process deviations and contributes to the development of effective… more
- PPL Corporation (Louisville, KY)
- …key performance indicators to ensure optimal service delivery. This role focuses on process improvement and adapting to changing priorities. The Process ... requirements. + Manage and mentor service management professionals, fostering a culture of continuous improvement and collaboration. + Monitor and report on key… more
- Edward Jones (Tempe, AZ)
- …Responsible for continuous evolution to maintain alignment with Digital Strategy and continuous maturity of our ITSM process and procedures to maximize ... to bring a fresh perspective that helps further align and mature our ITSM products (ServiceNow) in line with the overall Digital Strategy. **About The Team**… more
- Leidos (San Antonio, TX)
- …have a significant impact on service delivery and customer satisfaction. + Continuous Improvement : Continuously evaluate the effectiveness of problem management ... opportunities to improve system performance by addressing underlying problems. Work on improvement plans in collaboration with other ITSM processes to enhance… more
- Lineage Logistics (Novi, MI)
- …components of the final project solution . Mentor teams on best practices, process improvement and project management skills Education and Work Experience: . ... A Lineage Logistics ITSM Implementation Project Manager is responsible for the...and experience, with the capacity for and interest in continuous learning to support technologies that can become key… more
- Georgia Systems Operations (Tucker, GA)
- …be willing to engage and participate in an environment of compliance and continuous improvement to meet the Corporation's goals and objectives. **Job Duties:** ... Identify and implement new solution and enhancements to the ITSM platform to streamline ITIL process workflows....to the ITSM platform to streamline ITIL process workflows. + **Support/Maintenance:** Functions as a technical expert… more
- Node.Digital (Dulles, VA)
- …while supporting customers in reviewing and approving them * Managing and communicating ITSM process and business requirements to the delivery team to ensure ... the proposed solutions meet customer expectations * Contribute towards continuous improvement of leading practices * Growing...2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and… more
- Koniag Government Services (Chantilly, VA)
- …to the development of IT related, technical processes reviews, postmortems, and continual process improvement . + Create estimations on effort required to produce ... a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our… more
- Wells Fargo (Chandler, AZ)
- …+ Monitor and evaluate process performance metrics and KPIs to ensure continuous improvement and compliance with industry ITSM standards + Support ... ITSM processes to identify inefficiencies and areas for improvement + Develop and implement strategies to optimize production...with modelling tools + Should be well versed with process improvement techniques like Lean, Six Sigma… more
- Randstad US (Clive, IA)
- …of service desk engineers, fostering a culture of excellence, collaboration, and continuous improvement . + Set clear performance objectives and provide regular ... services team is proficient in the use of relevant ITSM tools and platforms. + Drive a culture of... tools and platforms. + Drive a culture of continuous improvement within the managed services team,… more
- CareOregon (Portland, OR)
- …leaders and partners + Ability to inspire and direct teams in support of continuous improvement related to complex, business critical processes and systems + ... ISBI work performance metrics and KPIs. + Leads innovation, process review, and improvement efforts; oversees processes...priorities + One or more development frameworks (Agile, Waterfall, ITSM , etc.) Preferred + Minimum 4 years' experience in… more
- CVS Health (Hartford, CT)
- …trends and technologies in IT Operations Management and ServiceNow platform to drive continuous improvement initiatives. Required Skills: - 5+ years of hands on ... Director this role will l iaise with technology teams, process owners and counterparts to define, execute and manage...and Cloud Management. - Integrate ServiceNow ITOM with other ITSM (IT Service Management) modules and third-party tools to… more
- Koniag Government Services (Chantilly, VA)
- …to the development of IT related, technical processes reviews, postmortems, and continual process improvement . + Create estimations on effort required to produce ... a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our… more
- Amazon (Austin, TX)
- …building and driving adoption of new tools - PMP Certification or equivalent. - Process improvement skills. (Lean, Kaizen, Gemba) - Agile SAFe Certifications. - ... ServiceNow in an enterprise environment, with a deep understanding of the core ITSM , Incident, Request, and Change Management process areas and capabilities. -… more
- Amazon (Austin, TX)
- …functional teams and senior stakeholders - PMP Certification or equivalent. - Process improvement skills. (Lean, Kaizen, Gemba) - Agile SAFe Certifications. ... in an enterprise environment, with a deep understanding of the core ITSM , Knowledge Management, and Workforce Optimization process areas and capabilities.… more
- Amazon (Austin, TX)
- …building and driving adoption of new tools - PMP Certification or equivalent. - Process improvement skills. (Lean, Kaizen, Gemba) - Agile SAFe Certifications. - ... with ServiceNow in an enterprise environment, with a deep understanding of the core ITSM , Event Management, and Discovery process areas and capabilities. - ITIL… more
- Insight Global (Silver Spring, MD)
- …and services. * Implement and maintain CMDB integrations with other ITSM modules, discovery tools, asset management systems, and third-party applications. * ... CMDB data to identify discrepancies, inconsistencies, and opportunities for improvement . * Serve as a subject matter expert on...due to a disability during the application or recruiting process , please send a request to ###@insightglobal.com . To… more