- Wells Fargo (Charlotte, NC)
- **About this role:** Wells Fargo is seeking an experienced ITSM Service Desk Sr . Lead Product Manager who will be responsible for defining the vision, ... deep industry knowledge and proven product management expertise in ITSM Service Desk to ensure...+ Ability to influence across all organizational levels, particularly senior management **Job Expectations:** + Ability to travel up… more
- KPMG (San Jose, CA)
- …communication skills; ability to work with limited supervision + Understanding of ITIL framework, ITSM and service desk management + Applicants must be ... **Business Title:** Oracle HCM Functional, Senior Specialist **Requisition Number:** 112041 - 12 **Function:** Advisory **Area of Interest:** **State:** CA **City:**… more
- KPMG (Walnut Creek, CA)
- …assets + Strong verbal and written communication skills + Understanding of ITIL framework, ITSM and service desk management. + Ability to support multiple ... **Business Title:** Oracle EPM Functional, Senior Specialist **Requisition Number:** 112042 - 15 **Function:**...should be implemented or not) + Work in KPMG Service Now application for ticketing / documentation and communication… more
- KPMG (Tallahassee, FL)
- …preferred certification/skills in Advanced Reporting and BIRT + Understanding of ITIL framework, ITSM and service desk management + Strong verbal and ... **Business Title:** Workday Integrations, Senior Specialist **Requisition Number:** 112046 - 26 **Function:**...on job classification, standard work hours, and years of service , KPMG provides Personal Time Off per fiscal year.… more
- Hyundai Autoever America (West Point, GA)
- 20149 - Sr Service Desk Rep. West...and quickly respond to and process Helpdesk tickets using ITSM in a timely and reliable manner * Install, maintain, ... networked devices, as assigned * Open/Close and update incident history via ITSM , or other Helpdesk applications, as assigned * Backup/Restore user profiles and… more
- CVS Health (Hartford, CT)
- …transfer and support new functionalities with ServiceNow Operations and CVS Health Service Desk teams. Primary duties and responsibilities: - Define and ... development teams and delivering high-quality software products.- Deep understanding of IT Service Management ( ITSM ) processes and practices. - Knowledge of IT… more
- Amazon (Austin, TX)
- …deep overall knowledge of ITSM and ITIL methodologies as they relate to Service Desk and Service Operations. Experience in large, enterprise support ... Description We are seeking an experienced and driven Senior Product Manager to join our Infrastructure Platform...closely with key stakeholders in Infrastructure Operations, Engineering, and Service Desk , you will identify pain points… more
- Amazon (Austin, TX)
- …deep overall knowledge of ITSM and ITIL methodologies as they relate to Service Desk and Service Operations. Experience in large, enterprise support ... Description We are seeking an experienced and driven Senior Technical Product Manager to join our Infrastructure...closely with key stakeholders in Infrastructure Operations, Engineering, and Service Desk , you will identify pain points… more
- Amazon (Austin, TX)
- …deep overall knowledge of ITSM and ITIL methodologies as they relate to Service Desk and Service Operations. Experience in large, enterprise support ... Description We are seeking an experienced and driven Senior Technical Product Manager to join our Infrastructure...closely with key stakeholders in Infrastructure Operations, Engineering, and Service Desk , you will identify pain points… more
- Randstad US (Minneapolis, MN)
- senior it service desk ...existing documentation contributions to the technical knowledgebase within the ITSM system. What Will You Bring to the Table? ... How Will You Make a Difference? + Answer IT Service Desk calls and emails, providing solutions...existing documentation contributions to the technical knowledgebase within the ITSM system. What Will You Bring to the Table?… more
- Capgemini (Dallas, TX)
- …a plus . Experience in standing up greenfield ServiceNow solutions to support Service Desk operations . Experience developing and implementing systems using ... in CSA and CIS in at least one of ITSM , HRSD, CSM or ITOM Product Family (Event, Discovery...HRSD, CSM or ITOM Product Family (Event, Discovery or Service Mapping) Preferred . Experience with either the design/implementation… more
- Leidos (Washington, DC)
- **Description** Leidos has an opening for a ** Sr . Cloud Engineer (Defender)** to support the ESA V program. ESA V is an IT Services program supporting several ... agencies. The program provides a range of IT services, including help desk , deskside support, Windows engineering and maintenance, managed print services, ITSM… more
- Vectrus (Bangor, WA)
- …complex challenges with integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to ... (CI) Polygraph. Responsibilities + What You'll Do + The Senior Service Desk Specialists are...experience working with Commercial off the Shelf (COTS) IT Service Management ( ITSM ) software suites such as… more
- Fusion Technology LLC (Lorton, VA)
- …of IT services, including software application support, enterprise infrastructure support, service desk , ITSM , deskside support, workstation engineering ... complex user issues. + Ability to brief customer to include senior management. + Extensive experience configuring, designing, implementing and troubleshooting with… more
- Themis Insight (Fort Meade, MD)
- …similar scope, type, and complexity is required. + Four (4) years of experience with Service Management ( ITSM ) is required. + Two (2) years of experience with ... and Private, Civilian and Military expertise to every case. We are hiring a Sr . System Administrator to work in Fort Meade, MD. Position location is subject to… more
- Insight Global (King George, VA)
- …Strong working knowledge of various ServiceNow components such as GlideAPI/GlideRecords, Service Desk , Change Management, Incident Management, Asset Management, ... record of creating, maintaining and enhancing Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-… more
- NuAxis Innovations (Reston, VA)
- …7 years of experience in a help desk or service desk role, with demonstrated progression to senior -level responsibilities. + Extensive knowledge of ITIL ... **Help Desk Support Service Specialist - Senior ** Location **Reston,...+ Experience with remote support tools, ticketing systems, and ITSM platforms (eg, ServiceNow, Remedy). + Excellent communication skills,… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- …similar scope, type, and complexity is required. + Six (6) years of experience with Service Management ( ITSM ) is required. + Four (4) years of experience with ... the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution… more
- SAIC (Washington, DC)
- …support Engineer + Candidates need a minimum of 4 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of ... and lifecycle refresh activities. + Familiarity with Remedy and Service Now a plus; provide updates in ITSM...domain administration. + Escalation point for Junior and Mid-level desk side engineers. + Ability to act independently in… more
- Wayne State University (Detroit, MI)
- …implementation of new approaches, methods, procedures and enhancements to improve Help Desk performance and achieve optimal customer service standards. + ... escalated for resolution including ticketing processes via the Information Technology Service Management ( ITSM ) system following the general guidelines of… more