- HCA Healthcare (Nashville, TN)
- …be a part of our team. **GENERAL SUMMARY OF DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our ... of innovative solutions in an ever-changing digital landscape. The Consulting Product Business Analyst - Contact Center IVR & Virtual Agent is responsible for… more
- EssilorLuxottica (Mason, OH)
- Business Systems Analyst (Call Center) Date: Mar 31, 2024 Brand: Luxottica (LoA Corporate) Location: Mason, OH, US, 45040 **Requisition ID:** 829430 ... is provided for and well taken care of. **GENERAL FUNCTION** The Business Systems Analyst implements and supports the Luxottica Customer Care hardware and… more
- Xcel Energy (Amarillo, TX)
- …the contact center ( IVR , CCQR, CRS, AFS, Billing, PC hardware, legacy systems , etc ) Partner with the Contact Centers, IT Helpdesk and Communications department ... initiatives including all customer contact channels and not limited to the IVR phone system. This includes the self-service enhancement cycle, partnering with other… more
- ManpowerGroup (Minneapolis, MN)
- **Job Title: Telephony Business Analyst ** **Location: Minneapolis, MN (Hybrid Work Schedule)** **Need: Experience with Contact Center platforms (Cisco)** **What's ... capabilities supporting the enterprise. We are looking for a Telephony Business Analyst who will collect business requirements, support business growth by offering… more
- Marriott (Columbus, OH)
- …programming, and providing technical oversight for various components including IP Voice systems , Omni Channel routing, IVR , NLU, and Conversational voice ... Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Engagement Channel Analyst role entails being an integral part of a team tasked with… more
- Alight (IN)
- …focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems . + Work closely with CRM ... + Strong understanding of contact center technologies including call center routing, IVR and integrations with other systems . + Experience supporting NICE… more
- Spectrum (Charlotte, NC)
- …ENJOY MOST + Having a deep understanding of recommended technologies and self-service systems to ensure the IVR customer experience is convenient and easy ... to automate the customer service experience. Our engineers utilize interactive voice response ( IVR ) and Chatbot to give customers the help they need without human… more
- Louisiana Department of State Civil Service (Baton Rouge, LA)
- …projects statewide. Secondary focus on Automated Call Distribution (ACD), Integrated Voice Response ( IVR ) systems and Hosted IP Contact Centers. Serves as a ... IT Statewide Technical Support Analyst 1-3 (CM) Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4473012) Apply IT Statewide Technical Support… more
- Arizona Public Service (Phoenix, AZ)
- …assignment such as Automatic Call Distribution (ACD), Interactive Voice Response ( IVR ), Predictive Dialer and Forecaster/Scheduling Systems . Excellent analytical ... WFM Real Time Analyst Apply now " Date: Apr 10, 2024...levels across multiple LOBs using a variety of automated systems . 2) Reforecast throughout the day to ensure scheduled… more
- New Jersey Resources (Wall Township, NJ)
- Sr. Business Application Analyst II Wall Township, NJ, USA Req #2464 Thursday, April 18, 2024 Energize your future and join our team as we pursue a reliable, ... and benefits. New Jersey Resources is seeking a Sr. Business Applications Analyst to provide operational/production support for all enterprise applications such as… more
- Insight Global (Elkton, MD)
- …team of 7 to providel support to maintain or upgrade the existing Telecommunications systems , including PBX, Voice Mail, Contact Center, IVR , Cable Plant and ... the Field Staff. Support of the Nurse Call backend systems . This is an ONSITE position based in Elkton,...based on analysis. 3. Coordinates the installation of Telecommunications Systems for CCHS at all satellite locations. 4. Investigates… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …portfolio of technologies. The ideal candidate will have prior experience with IVR design and development, contact center operations and enterprise telephony. **SMUD ... support for the overall effectiveness of the use of enterprise application systems by end-users; troubleshoots user and technical obstacles and system problems;… more
- NiSource (Columbus, OH)
- …IT Customer organization is accountable for all NiSource customer facing systems , including all Customer engagement Channels (Web/Mobile/Chat/ IVR ), Advanced ... and presented within IT leadership. The SA collaborates with the Business Analyst (BA) to determine the non-functional requirements of the solution, including… more