- HCA Healthcare (Earth City, MO)
- …be a part of our team. **GENERAL SUMMARY OF DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our ... of innovative solutions in an ever-changing digital landscape. The Consulting Product Business Analyst - Contact Center IVR & Virtual Agent is responsible for… more
- ManpowerGroup (Minneapolis, MN)
- **Job Title: Telephony Business Analyst ** **Location: Minneapolis, MN (Hybrid Work Schedule)** **Need: Experience with Contact Center platforms (Cisco)** **What's ... capabilities supporting the enterprise. We are looking for a Telephony Business Analyst who will collect business requirements, support business growth by offering… more
- Marriott (Columbus, OH)
- …programming, and providing technical oversight for various components including IP Voice systems , Omni Channel routing, IVR , NLU, and Conversational voice ... Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Engagement Channel Analyst role entails being an integral part of a team tasked with… more
- Alight (IN)
- …focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems . + Work closely with CRM ... + Strong understanding of contact center technologies including call center routing, IVR and integrations with other systems . + Experience supporting NICE… more
- Spectrum (Charlotte, NC)
- …ENJOY MOST + Having a deep understanding of recommended technologies and self-service systems to ensure the IVR customer experience is convenient and easy ... to automate the customer service experience. Our engineers utilize interactive voice response ( IVR ) and Chatbot to give customers the help they need without human… more
- MetLife (Tampa, FL)
- ROC Analyst II City/Cities Tampa State(s) Florida Country United States Working Schedule Full-Time Commutable Distance Required Yes Relocation Assistance Available ... No Posted Date 01-May-2024 Job ID 2579 **Description and Requirements** **ROC Analyst II** Location - Commutable to the Tampa, FL MetLife office, 1x per month,… more
- MUFG (Tampa, FL)
- …product owners, and security teams to succeed. The Automation and Innovation Solution Analyst will enjoy and thrive on solving complex problems through automation & ... and our support organization. The Automation and Innovation Solution Analyst is a critical role within our IT Service...Maintain up-to-date knowledge of hardware, software, and general IT systems + Oversee the installation and setup of IT… more
- University of Washington (Seattle, WA)
- …the Service Center assisting the UW community; monitors and troubleshoots University systems and applications; and collaborates with UW partners to develop strategic ... customer solutions. The Telecommunications Analyst 3 position designs, and coordinates installation of major...Manager, System Manager, Call Center Elite); Avaya VoicePortal VXML IVR ; Avaya CMS Supervisor; AVST CallXpress voice messaging; and… more
- New Jersey Resources (Wall Township, NJ)
- Sr. Business Application Analyst II Wall Township, NJ, USA Req #2464 Thursday, April 18, 2024 Energize your future and join our team as we pursue a reliable, ... and benefits. New Jersey Resources is seeking a Sr. Business Applications Analyst to provide operational/production support for all enterprise applications such as… more
- AmeriHealth Caritas (Philadelphia, PA)
- **Workforce Management Capacity Analyst ** Location: Philadelphia, PA Primary Job Function: Operations ID**: 34227 Your career starts now. We are looking for the next ... understanding of call routing strategies. + Working knowledge of IVR , CTI, and ACD call center technology platforms, ACD..., CTI, and ACD call center technology platforms, ACD systems and call routing. + Strong quantitative skills; possesses… more
- Insight Global (Elkton, MD)
- …team of 7 to providel support to maintain or upgrade the existing Telecommunications systems , including PBX, Voice Mail, Contact Center, IVR , Cable Plant and ... the Field Staff. Support of the Nurse Call backend systems . This is an ONSITE position based in Elkton,...based on analysis. 3. Coordinates the installation of Telecommunications Systems for CCHS at all satellite locations. 4. Investigates… more
- MUFG (Tampa, FL)
- …in minimizing risks Maintain up-to-date knowledge of hardware, software, and general IT systems Oversee the installation and setup of IT workstations and networks as ... relevant technological tools Ensure the security and integrity of ticketing systems and databases Actively participate in procedure updates & improvements, knowledge… more
- NiSource (Columbus, OH)
- …IT Customer organization is accountable for all NiSource customer facing systems , including all Customer engagement Channels (Web/Mobile/Chat/ IVR ), Advanced ... and presented within IT leadership. The SA collaborates with the Business Analyst (BA) to determine the non-functional requirements of the solution, including… more