- Novo Nordisk Inc. (Boulder, CO)
- …apply knowledge in troubleshooting situations Understanding of remote support and help desk ticketing systems Preferred experience includes: Experience in a ... techniques to diffuse situations and keep stakeholders calm Exhibits extensive knowledge of IT systems, applications, cloud computing and/or networks, and utilizes… more
- Insmed Incorporated (Bridgewater, NJ)
- …to, the following: Lead the IT Support Services Team including global help desk , end user hardware/software, on-boarding, off-boarding, IT orientation, AV ... services, implementing best practices and optimizing processes.Technical expertise: in-depth knowledge of IT hardware, software, infrastructure and troubleshooting methodologies.Metrics… more
- NORTH STAR MEDICAL IMAGING PLLC (Fairbanks, AK)
- …documentation are put into PACS in a timely manner.* Communicate with front desk staff any changes that may alter patient schedule flow.* Provide optimal customer ... checks and troubleshoot problems; call for service and notify appropriate management when necessary.* Enforce magnetic field safety for MRI patients, operators,… more
- NORTH STAR MEDICAL IMAGING PLLC (Fairbanks, AK)
- …documentation are put into PACS in a timely manner.* Communicate with front desk staff any changes that may alter patient schedule flow.* Provide optimal customer ... checks and troubleshoot problems; call for service and notify appropriate management when necessary.* Maintain equipment service manual, delivery schedule and all… more
- NORTH STAR MEDICAL IMAGING PLLC (Fairbanks, AK)
- …documentation are put into PACS in a timely manner.* Communicate with front desk staff any changes that may alter patient schedule flow.* Provide optimal customer ... quality checks and troubleshoot problems; call for service and notify appropriate management when necessary.* Maintain and clean all equipment and work area in… more
- Robert Half Technology (Charlotte, NC)
- …Certified Support Center Manager, ITIL Foundation) are highly desirable. + Proven experience in help desk management or a similar leadership role, with ... + Service Desk Operations: Oversee the day-to-day operations of the help desk , including ticket management , prioritization, and resolution. Ensure… more
- Robert Half Technology (Tampa, FL)
- …and Skills Proven track record of developing and providing Service Level Agreements and Help Desk deliverables Solid relationship management and performance ... Description Oversee a team of IT Help Desk Technicians that provide Tier... Desk work experience - required Requirements Team Management , Microsoft, Service Desk Management ,… more
- State of Massachusetts (Boston, MA)
- …Health (DPH) seeks an experienced Program Coordinator to serve as our My Vax Records Help Desk Lead. The incumbent will work as part of the programmatic team ... Coordinator I equivalent level or below working on the Help desk My Vax Records team. They...track objection forms, amendment record requests, within our contact management system. * Outreach to provider sites to collaborate… more
- Randstad US (Clive, IA)
- …feedback Technical Requirements: Help desk support experience and knowledge strong leadership and team management skills Understanding of help ... service quality and satisfaction Monitor customer feedback Technical Requirements: Help desk support experience and knowledge... Help desk support experience and knowledge strong leadership and team management skills… more
- General Dynamics Information Technology (Arlington, VA)
- …and office automation software via telephone, as appropriate. + Experience with Remedy/ Help Desk Management Systems. + Progressive experience in ... life cycle management , operations & maintenance, enterprise data management , service desk support and IT training. **HOW OUR HELP DESK SPECIALIST… more
- SAS Shoemakers (San Antonio, TX)
- …effective frontline line desk assistance to customers where inquiries are beyond the knowledge of the help desk team members. + Appropriately escalate ... records of all activities in the help desk department and present them to management ...etiquette: Maintain proper phone etiquette. + PC proficiency: Demonstrated knowledge and ability to use computers and technology. +… more
- Robert Half Technology (Tampa, FL)
- …track record of developing and providing Service Level Agreements and Help Desk deliverables + Solid relationship management and performance management ... Robert Half Technology has a new opening for a Help Desk Manager with a local client...phone, email, and in-person. Ask appropriate questions and use knowledge and resources to diagnose and resolve issues. Escalate… more
- ManTech (Edwards AFB, CA)
- …customers where inquiries are beyond the knowledge of the help desk team members. They monitor problem management and tier escalation procedures to ... records of all activities in the help desk and present them to management for...for evaluation upon request. They monitor and maintain all help desk -related processes and knowledge … more
- TEKsystems (Cincinnati, OH)
- Description: This is a help desk position that is supporting the Mass Mutual Ascend internal IT employee base (700 people). service desk and IT ops team. ... services desk is more than just a help desk . They have a high first...Skills: Minimum Qualifications: Windows 10 Microsoft O365 Suite Working knowledge or familiarity with Active Directory Basic Networking Working… more
- General Dynamics Information Technology (Arlington, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Specialist** with GDIT. A career...cycle management , operations & maintenance, enterprise data management , service desk support and IT training.… more
- NuAxis Innovations (Reston, VA)
- …updating service desk technical reference information, support communications, and the Knowledge Management database. + Notify the government team lead of ... **Senior Help Desk Support Specialist** Location **Reston,...with Service Desk Ticketing systems. + Strong knowledge of ITIL principles and IT Service Management… more
- TEKsystems (Honolulu, HI)
- …Overview: We are seeking a highly motivated individual to join our IT support team as a help desk associate at our public accounting firm. As an IT Help ... Document and track support requests and resolutions using a help desk ticketing system. - Assist in... ticketing system. - Assist in the maintenance and management of IT inventory, including hardware and software assets.… more
- Heritage Christian Services (Rochester, NY)
- Overview The Help Desk Manager will coordinate, administer and supervise all day-to-day operations of the help desk and help desk team, in ... at the time of posting Responsibilities + Manage the help desk team and the activities associated...local and web-based applications such as O365 + Working knowledge of mobile platforms, including but not limited to:… more
- ManTech (Stafford, VA)
- …customers where inquiries are beyond the knowledge of the help desk team members. + Monitoring problem management and tier escalation procedures to ... records of all activities in the help desk and present them to management for...for evaluation upon request. + Monitoring and maintaining all help desk -related processes and knowledge … more
- Robert Half Technology (Jacksonville, FL)
- …troubleshooting efforts, and contribute to the continuous improvement of help desk processes and procedures. Your in-depth knowledge and experience will be ... Act as a mentor and technical resource for junior help desk technicians. + Incident Management...control, group policy configuration, and software deployment. + In-depth knowledge of ITIL framework, incident management , and… more
