- CVS Health (Hartford, CT)
- …with scaled agile ( SAFe ) methodology Preferred Qualifications + Experience building multi- channel conversational bots with Watson Assistant (voice and text as ... Data, Digital, Analytics, Technology (DDAT) organization, is seeking a Conversational AI Delivery Lead to drive the...get answers to their health insurance questions through the channel of their choice. In this role you will… more
- Sprinklr (Chicago, IL)
- …experience management (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel . Headquartered in ... Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer … more
- Randstad US (Louisiana, MO)
- …A Master's degree in related field or equivalent experience in Business. - Omni- Channel , Chatbot, and/or Conversational IVR experience. - Bi-lingual (eg English ... a client's office, remotely, and (at times) from a customer location. You will be working within our PS...IVR, Natural Language, and ASR platforms. - Experience with Conversational Interaction (utilizing Nuance Krypton, Google CCAI, MS Azure/LUIS… more
- Marriott (Columbus, OH)
- …N **Position Type** Management **JOB SUMMARY** This opportunity is part of Customer Engagement Center (CEC) Product Channel Team focused on solutions ... and enables our associates to effectively support our customers. We are seeking a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR… more
- Comcast (Philadelphia, PA)
- …Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. Job Description About The Team: Xfinity's ... to build experiences that Xfinity customers trust and love. The domain's customer facing Xfinity Assistant chatbot, agent facing chat assistant, and Orchestration… more
- S&P Global (New York, NY)
- …of S&P Dow Jones Indices. Our group of client coverage and channel management professionals establishes and builds strong relationships with clients, prospecting for ... commentary. **The Impact:** As a director in sales, you lead our effort to license intellectual property and data...global market leader in indexing. Capture "voice of the customer and critical competitive information that directs and enables… more
- Mastercard (Arlington, VA)
- …and service interactions Maintaining the end-to-end interaction flows for each customer channel and performing periodic architecture reviews with Security ... Solution Architect - GCC CX Technology Overview Mastercard Global Customer Care (GCC) is the B2B and B2C ...to the Mastercard organization. In this role, you will lead the architectural strategy, design and development of scalable… more
- Wells Fargo (St. Louis Park, MN)
- …migrate to Cloud based contact center. **In this role, you will:** + Lead complex initiatives to provide technological solutions with broad impact for cross ... provide subject matter knowledge proficiency for technology initiatives + Define and lead detailed research on business and technology requests to develop efficient… more
- Walgreens (Deerfield, IL)
- …is instrumental in driving program delivery in our fast-past Conversational Customer Engagement team. Responsible to lead , organize, direct, manage and ... of state). **Preferred Qualifications:** + Experience with large-scale, technology-heavy, voice channel systems (IVR, CTI, ACD/PBX, CRM) + Understanding of and… more