- HCA Healthcare (Nashville, TN)
- …**Introduction** Do you want to join an organization that invests in you as a Manager Contact Center Technology ? At Work from Home, you come first. HCA ... part of our team. **Job Summary-** The Manager of Contact Center Tech is responsible for the...manage multiple priorities. The candidate will be expected to lead /manage a team of product analysts or application engineers… more
- M&T Bank (Buffalo, NY)
- …in person collaboration the other three days._ We are looking for seasoned Senior Contact Center Developer with hands on working knowledge of Genesys PureCloud ... systems analysis, design and development efforts. Play a key role as a leader and individual contributor on complex projects. Provide the highest level analytical… more
- Pfizer (New York, NY)
- …a product lead to continuously manage, develop and drive adoption of Pfizer contact center technology products; partners with digital partners to define ... **ROLE SUMMARY** The Contact Center CRM Business Product lead is...CRM technologies which enable Pfizer to deliver recommendations across contact center technology products. +… more
- Chick-fil-A (Atlanta, GA)
- …business partner roadmaps. + Gather requirements and create documentation for contact center technology solutions. + Lead internal teams and external ... Program Lead in the Digital Transformation and Technology (DTT) department is a techno-functional leader ...leads. This role requires: + A solid understanding of contact center technology (ACD, IVR,… more
- Amgen (Washington, DC)
- …reports and recording technology . + Provides specialized troubleshooting for all Contact Center technology , including the recording solution, finesse, ... Works with the Senior Manager, Collaboration Operations, Operations Voice Lead , Contact Center Architect and...ensure SLA compliance and timely resolution. + Supports Call Center historical reports and recording technology provides… more
- US Foods (North Las Vegas, NV)
- …etc. + **External:** Ability to effectively help manage relationships with key contact center technology vendors. **Work Environment** + **Remote** ... our US Foods cultural beliefs. This role will also lead our Vendor Support team, helping our vendors get...experience for large scale organizations + Extensive experience with contact center technology platforms such… more
- Amazon (Cupertino, CA)
- … organization powers CS by developing cloud-based contact center products. Our contact center technology is used by CSAs around the world to power ... millions of customer conversations. Contact Center Management Solution Team within CS-CET...Vision - Including future roadmap, investment, innovation and experimentation. Lead Technology Vision - Work with … more
- Mondelez International (East Hanover, NJ)
- …in a multi-national and multi-functional business environment. They should be familiar with contact center related technology products (CTI, ACD, Intelligent ... It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Matter.** At...of our Customer and Consumers. **The Position** Global Director Contact Center Operations will be responsible for… more
- Northwell Health (Melville, NY)
- …for optimization and transformation to modernize the contact center . 5. Lead contact center technology portfolio for the contact ... system patient. 2. Develop and execute contact center and patient experience strategies incorporating lead ... center and patient experience strategies incorporating lead technology , and best practices to ensure… more
- CVS Health (Buffalo Grove, IL)
- …of the organization Preferred Qualifications: + Strong experience and project implementation on contact center technology + Experience working in Contact ... and affordable. Position Summary CVS is recruiting for a strong technical lead /application architect for contact center application development. This… more
- Kohler Co. (Kohler, WI)
- …a plus *Can effectively manage timelines and multiple priorities *Proven skills within contact center technology portfolio including telephony and workforce ... functional teams in the development, justification, and approval process for new technology , enhancements, and implementation. * Lead , develop and drive project… more
- The Walt Disney Company (Celebration, FL)
- …24x7 on-call technical support **You Will Have:** + 3+ years' experience in telecommunications/ contact center technology and technical support or equivalent ... and international offices. This role requires an understanding of contact center solutions, telephony systems and end-user...business processes or loss of revenue + Provision and lead services for moves, adds, changes and disconnects according… more
- Intuit (San Diego, CA)
- …capacity planning, workforce management, real-time operations frameworks, and working knowledge of contact center technology and platforms. + Experience in ... executing technology -driven contact center initiatives with a proven track...BS/BA degree in a related field. How you will lead + Establishing and maintaining the operational relationship with… more
- Unity (Unity Village, MO)
- …of and troubleshooting computer, device applications, and social media platforms. + Contact center technology experience preferred. **Competencies:** + ... 11. Stay abreast of industry trends and best practices in Unity and contact center management, proactively seeking opportunities for innovation and growth. 12.… more
- TEKsystems (Warren, MI)
- …software, Sql, ms excel, pivot table + Working knowledge of industry standard contact center technology (ACD, IVR, Network Features), reporting automation ... Analyst will primarily work directly with suppliers to ensure Contact Center staffing obligations are fulfilled. The...across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services,… more
- MyFlorida (Tallahassee, FL)
- …from the most seasoned and talented team members on the floor. You will learn contact center technology and retirement laws in a classroom setting. After ... the areas of insurance, retirement or social security, administration, call center , customer service, fiscal work, statistics, personnel, or any other combination.… more
- MyFlorida (Tallahassee, FL)
- …from the most seasoned and talented team members on the floor. You will learn contact center technology and retirement laws in a classroom setting. After ... in the areas of insurance, retirement or social security, administration, call center , customer service, fiscal work, statistics, personnel, or any combination. Our… more
- MyFlorida (Tallahassee, FL)
- …the Bureau of Outreach & Audit, Bureau of Business Support Services, Bureau of Contact Center and Technology Services functional area. The Difference You ... you will be expected to model these as a leader . We believe in supporting and encouraging you as...policies. + Oversee the functions of the Bureau of Contact Center . This section services members and… more
- Leidos (Albuquerque, NM)
- …of degree + Minimum of 2 years of customer service experience, including in a call center or contact center work environment + Current knowledge of FHA ... **Description** Leidos has an opportunity for a **Team Leader ** to join our Federal Housing Authority (FHA)...to join our Federal Housing Authority (FHA) mortgage call center based at our Albuquerque, NM office location. Our… more
- Capgemini (Atlantic County, NJ)
- Digital Delivery and Solutions Lead (Web, Mobile, CRM, Automation, Contact Center , Experience, etc **Title:** Digital Delivery and Solutions Lead (Web, ... etc + Customer Management - client and sales management, lead management, etc + Business Process Management / Automation...components of the technical solution together and be that technology solution leader + Assist in assuring… more