- M&T Bank (Buffalo, NY)
- …onsite and in person collaboration the other three days._ Manages the activities of our Contact Center Technology support team (ECCI - Off The Hook) ... experience + **Extensive** **Call Center Technology or Contact Center Technology ** **experience** + Capable of working on multiple projects… more
- Comerica (Auburn Hills, MI)
- Job Description Technology Manager, Contact Center Comerica is seeking a highly skilled and strategic technology leader to join our team as Manager, ... optimizing and enhancing the technology stack that powers our contact center operations. You will oversee Amazon Connect (AWC), AI-driven solutions, IVR… more
- Sacramento Credit Union (Sacramento, CA)
- …resolution skills. + Demonstrated leadership ability. + Demonstrated acumen related to contact center technology ; computer skills, including Microsoft Word, ... leader to join our team as a Contact Center Manager. We're looking for someone...efficiency. + *Stays updated of industry trends and embrace technology to enhance efficiency, boost employee productivity, and improve… more
- Trinity Health (Livonia, MI)
- …pain points, and elevates the overall direct access experience. + Ensures that contact center technology is used including, Automatic Call Distribution ... accountability, ownership, and high-performance. Oversees the daily operations of the contact center and case management experience, ensuring the seamless… more
- SCRAM Systems (Atlanta, GA)
- Job Summary: We are seeking an experienced, results-driven Director of Contact Center Sales to lead and scale our sales strategy within the contact ... dynamic sales expert with a deep understanding of enterprise-level contact center services, technology solutions...* Lead the sales strategy for our contact center solutions, aligning with overall business… more
- City Wide Facility Solutions (Lenexa, KS)
- …seeking a results-oriented and technology -savvy Call Center Manager to lead a high-performance outbound contact center focused on appointment ... a leader who excels at leveraging modern contact center technologies, automation, data analytics, and...Technology Enablement & Automation: + Implement and optimize contact center technology stacks, including… more
- AIG (Jersey City, NJ)
- …processes and procedures. + Leads API design between the Contact Center platform, business applications and technology partners. Including cross working with ... customers to manage risk. Join us as a Senior Contact Center Engineer to play your part...member of the team. Make your mark in Information Technology At AIG, technology is at the… more
- Capgemini (El Paso, TX)
- …of consulting experience** or other relevant experience related to successful delivery of Contact Center Technology Solution involving Amazon Connect for ... + Disaster Relief **About Capgemini** Capgemini is a global leader in partnering with companies to transform and manage...years of experience working in multi-client BPO provider** with Contact Center Technology platforms predominantly… more
- Carnival Cruise Line (Seattle, WA)
- …the brands' commercial platforms, shipboard digital and technology applications, contact center technology , and overall guest experience technologies. ... alignment with brand priorities. + Drives the architecture decisioning for the Brands' Contact Center technology , infrastructure, server and cloud strategies… more
- Amazon (Seattle, WA)
- …teams * Startup mindset Preferred Qualifications Preferred Qualifications: * Experience with contact center technology , CX platforms, or enterprise ... service at a lower cost. As we expand our vision beyond traditional contact center use cases, we're seeking a strategic leader to drive our next wave of… more
- United Airlines (Chicago, IL)
- …IT Applications Development, you will lead the development and implementation of Contact Center technology , a key component of United's growth strategy. ... with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with...JavaScript, Angular, React will be beneficial. + Familiarity with Contact center , Customer care and Social platforms… more
- TEKsystems (Columbus, OH)
- …provide will focus on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You'll also be accountable ... Overview: These contractors will be responsible for the contact center premise environments, which include...across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services,… more
- NextEra Energy (Juno Beach, FL)
- …** Technology and Tools:** * Assist in overseeing the use and optimization of contact center technology and tools. * Ensure the team's proficiency with ... and systems, acting as a liaison between the HR4U Contact Center and HR Centers of Excellence (COE). The lead oversees a segment of the HR service center… more
- Veterans Affairs, Veterans Health Administration (Los Angeles County, CA)
- …as required. Resolves simple and informal problems and complaints regarding VISN Clinical Contact Center Pharmacy Services, technology problems, and systems ... to team members as well as monitor progress and compliance with Clinical Contact Center (CCC) rules and regulations. Ensures pharmacy technicians are trained and… more
- Wayfair (Athens, GA)
- …motivated individual to help us lead the deployment and support of cutting-edge technology in our state-of-the-art contact center . In this role, you'll ... part in troubleshooting and supporting the implementation of new contact center technology , ensuring seamless...the forefront of shaping how we manage and support technology , with the opportunity to lead new… more
- Cognizant (Pleasanton, CA)
- **About the role** As a Genesys Lead Architect, you will make an impact by...you need to have to be considered** . . Contact Center domain & technology ... Genesys Contact Center solutions. You will be a valued member of the Moment Contact Center team and work collaboratively with cross-functional teams and… more
- Canon USA & Affiliates (Chesapeake, VA)
- …PM - 9 PM EST (occasional Saturdays) Canon ITS is seeking a dynamic and motivated Contact Center Supervisor to lead a team within our Sales Support Group. ... systems, systems, operating systems, hardware diagnostics, and contact center software **Company Overview** Canon Information Technology Services, Inc.… more
- Amazon (Dallas, TX)
- …proven experience in a live queue contacts environment - Solid proven experience using contact center technology - High proficiency in Microsoft Excel - ... 5+ years of Workforce management experience (for external candidates) resources experience - Experience in contact center operations - Bachelor's degree - Solid… more
- Amazon (Seattle, WA)
- …and in over 22 languages. CS develops cloud-based contact center products. Our contact center technology is used by CSAs around the world to power ... software solutions that meet business requirements and customer needs * Lead technical solutions from conception through deployment, including architecture decisions… more
- Walgreens (Deerfield, IL)
- …working in an Agile environment + Experience with DevOps + Prior engineering experience in contact center technology + Prior experience in leading a group of ... processes of specified functional areas of the Walgreens Customer Engagement Technology application. This role is typically assigned to strategic, complex… more