- M&T Bank (Buffalo, NY)
- …in person collaboration the other three days._ We are looking for seasoned Senior Contact Center Developer with hands on working knowledge of Genesys PureCloud ... systems analysis, design and development efforts. Play a key role as a leader and individual contributor on complex projects. Provide the highest level analytical… more
- Chick-fil-A (Atlanta, GA)
- …business partner roadmaps. + Gather requirements and create documentation for contact center technology solutions. + Lead internal teams and external ... Program Lead in the Digital Transformation and Technology (DTT) department is a techno-functional leader ...leads. This role requires: + A solid understanding of contact center technology (ACD, IVR,… more
- Amgen (Washington, DC)
- …reports and recording technology . + Provides specialized troubleshooting for all Contact Center technology , including the recording solution, finesse, ... Works with the Senior Manager, Collaboration Operations, Operations Voice Lead , Contact Center Architect and...ensure SLA compliance and timely resolution. + Supports Call Center historical reports and recording technology provides… more
- American Heart Association (Dallas, TX)
- …support of customer service across the organization. + Lead external benchmarking for contact center technology and processes to better align with best ... has an excellent opportunity for a **National Vice President, Customer Engagement Center ** for our **National Center .** Location can be flexible/home-based. Must… more
- US Bank (Irving, TX)
- …communicate technical concepts to business line leadership and operations groups + Contact Center experience in multichannel environments + Fundamental cloud ... Three to five years of direct experience (with project lead experience), or five to eight years of related...a high volume of applicants, such as customer service, contact center , and Financial Crimes investigations, remain… more
- CVS Health (Buffalo Grove, IL)
- …of the organization Preferred Qualifications: + Strong experience and project implementation on contact center technology + Experience working in Contact ... and affordable. Position Summary CVS is recruiting for a strong technical lead /application architect for contact center application development. This… more
- Capgemini (El Paso, TX)
- …consulting experience** or other relevant experience related to the successful delivery of Contact Center Technology Solutions involving Amazon Connect for ... years of experience working in multi-client BPO provider** with Contact Center Technology platforms predominantly...in cloud platforms **About Capgemini** Capgemini is a global leader in partnering with companies to transform and manage… more
- Kohler Co. (Kohler, WI)
- …a plus *Can effectively manage timelines and multiple priorities *Proven skills within contact center technology portfolio including telephony and workforce ... functional teams in the development, justification, and approval process for new technology , enhancements, and implementation. * Lead , develop and drive project… more
- MassMutual (Springfield, MA)
- …to Expect as Part of MassMutual and the Team** + Regular meetings with the Contact Center Technology Migration Team + Focused one-on-one meetings with your ... contact center migration. **The Team** The Contact Center Infrastructure team within the Customer Service Technology organization is a cross… more
- Intuit (San Diego, CA)
- …capacity planning, workforce management, real-time operations frameworks, and working knowledge of contact center technology and platforms. + Experience in ... executing technology -driven contact center initiatives with a proven track...BS/BA degree in a related field. How you will lead + Establishing and maintaining the operational relationship with… more
- The Walt Disney Company (Celebration, FL)
- …24x7 on-call technical support **You Will Have:** + 3+ years' experience in telecommunications/ contact center technology and technical support or equivalent ... and international offices. This role requires an understanding of contact center solutions, telephony systems and end-user...business processes or loss of revenue + Provision and lead services for moves, adds, changes and disconnects according… more
- Unity (Unity Village, MO)
- …of and troubleshooting computer, device applications, and social media platforms. + Contact center technology experience preferred. **Competencies:** + ... 11. Stay abreast of industry trends and best practices in Unity and contact center management, proactively seeking opportunities for innovation and growth. 12.… more
- Duquesne Light Company (Pittsburgh, PA)
- …technologies and upgrades of existing voice network technologies + Monitors customer contact center technology including systems, applications, call routing ... implementation, upgrade and maintenance services for Cisco Unified Communications and Contact Center technologies. Areas of responsibilities include Voice over… more
- Delaware North (Buffalo, NY)
- …and multi-channel first-level support, while leveraging and maximizing the usage of existing technology . Our HR Contact Center is staffed 7 days/week. ... **The Opportunity** Delaware North is hiring an HR Enablement Contact Center Manager to join our Buffalo,...of case management data + Optimize HR processes through technology adoption, skill enhancement of team members, and cost-saving… more
- Insight Global (Chicago, IL)
- …Scripting, triage, troubleshooting, case action Proactive XS Scripting Experience with CRM-integrated contact center technology platforms such as contact ... Description The NICE CXone Administrator reports to the Salesforce Administrator Team Lead and is responsible for designing and implementing solutions that optimize… more
- Teleperformance USA (Cloud County, KS)
- …client(s) and their project(s). * Become familiar with and demonstrate a variety of contact center concepts, practices, technology , and procedures. * Drive ... most complex clients. The Technical Account Manager (TAM) is the single point of contact and advocate for the client and their initiatives inside Senture. Our TAMs… more
- Vanderbilt University Medical Center (Nashville, TN)
- …in patient care, education, and research. **Organization:** Internal Medicine **Job Summary:** The Lead AA will assist in general Center for Professional Health ... We invite you to explore our educational offerings and contact us with any questions. We believe that self-investment...Center for Professional Health! . Brief Summary of Lead AA Responsibilities: + Actively support all CME training… more
- Leidos (Indianapolis, IN)
- …of degree + Minimum of 2 years of customer service experience, including in a call center or contact center work environment + Current knowledge of FHA ... **Description** Leidos has an opportunity for a **Team Leader ** to join our Federal Housing Authority (FHA)...to join our Federal Housing Authority (FHA) mortgage call center based at our Albuquerque, NM office location. Our… more
- General Dynamics Information Technology (El Paso, TX)
- …you passionate about people? Do you exhibit grace under pressure? If so, a ** Contact Center Associate** position with **General Dynamics** may be perfect for you ... to apply to join our rapidly growing team of contact center professionals in El Paso, TX....As a Customer Service Representative with General Dynamics Information Technology , you will utilize your root cause analysis and… more
- General Dynamics Information Technology (Barbourville, KY)
- …seeking highly motivated individuals to join our rapidly growing team of customer support contact center professionals. Employees in this role will serve as the ... documentation standards within required time frames + Adheres to contact center scheduling, ensures telephone coverage during...us they value most. We are GDIT. A global technology and professional services company that delivers consulting, … more