- Software Galaxy Systems, LLC (Waukegan, IL)
- …1 first call resolution or user self- service where possible. Work with the Level 1 Service Desk , other Technicians, Senior Technicians, Hardware, ... ensure completion of all assigned work and proper communications with clients meeting service level agreements, customer satisfaction, and service demands.… more
- Bering Straits Native Corporation (Aberdeen, MD)
- …to IT incidents and requests received from Remedy tickets escalated by the Tier 1 Service Desk .Create Remedy tickets for incidents and requests that ... updates to Remedy work logs to be viewed by Service Desk Analysts and by the user...to provide resolutions for user incidents and requests.Meet all Service Level Agreements (SLA) as listed in… more
- Bering Straits Native Corporation (Aberdeen, MD)
- …and professional mannerManage customer relationships from reported incident through resolution.Meet all Service Level Agreements (SLA) as listed in the ... Straits Native Corporation is currently seeking a qualified entry level Help Desk Specialist for a contract...Service Level Management Plan.Assist in developing and implementing permanent resolutions… more
- Dexian - DISYS (Denver, CO)
- …to the customers' satisfaction.Document all work products and progress in the IT Service Management System.Ensure service level commitments are met to ... relocation are not viable options.The IT Technician provides Tier 1 (first line support) and occasional Tier 2 support...City staff by phone, in-person, email and via IT Service Management (ITSM) system. Will perform a variety of… more
- Creative Financial Staffing (Houston, TX)
- … service skills Experience with SolarWinds products, such as SolarWinds Web Help Desk , SolarWinds Service Desk , and SolarWinds Dameware Remote Support ... and provide solutions Escalate complex issues to the next level of support Document all support cases Preferred Qualifications...Document all support cases Preferred Qualifications for the Help Desk Specialist role: 1 + years of experience… more
- eXcell (Vandalia, OH)
- …Join eXcell and enjoy our generous employee benefits! We are currently seeking a qualified Level I IT Technician to join our client's team for an onsite position in ... hardware (Apple and Samsung mainly), along with support of Telecommunication Service Manage, install, and troubleshoot telephone system and other equipment such… more
- Dunhill Professional Search (Washington, DC)
- …analyst responsible for supporting information gathering, interviews and compiling the assessment of Service Management / Service Desk support required to ... work scope and workflow in support of these normal service desk support.Help in defining the operational...used to track and report delivery of servicesUnderstand Tier 1 , 2 and 3 areas of responsibility, the normal… more
- George Washington University (Washington, DC)
- …building. The Circulation Services Desk is responsible for maintaining a high level of customer service , checking in and out circulating materials, and ... in the stacks areas. This position: Delivers a high level of customer service to library patrons...academic library or customer service environment. Customer service experience (preferably in a library setting). 1… more
- Converge Technology Solutions (Atlanta, GA)
- …as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group. Conduct regular queue management to ensure adherence to Sop's. ... be responsible for the day-to-day support of our Help Desk Clients. By leveraging customer service skills...Duties & Responsibilities - 70% to 85% Provides first level support for inbound incidents and Service … more
- Cocoon House (Everett, WA)
- …long periods, move about an office, stand occasionally, reach above and below desk level .Dexterity: fine manipulation sufficient to operate a keyboard, handle ... a focus on youth under the age of 18, to navigate systems, coordinate service delivery, and otherwise support the young person throughout their journey to permanent… more
- Schwartz Brothers Restaurants (Seattle, WA)
- …The statements contained herein are intended to describe the general nature and level of work being performed by team members assigned to this classification. They ... experience as Kitchen Manager or Sous ChefExperience in a full- service restaurant or similar concept preferred Relevant experience or...and preparing and cooking food.Prolonged periods sitting at a desk and working on a computer.Must be able to… more
- Automated Health Systems (Baltimore, MD)
- …Manager - responsible for monitoring and managing quality metrics to achieve SLAs ( service level agreements). Call Center Manager - responsible for leadership of ... openings for the following positions: Call Center Supervisors, Help Desk Technicians, Human Resources Staff, Administrative Assistant, Call Center...Elkridge, MD Wednesday, May 8, 2024 11:30 AM to 1 PM and 4 PM to 6:30 PM Bring… more
- Careerbuilder-US (Tampa, FL)
- …responsible for delivering end-to-end support in accordance with IT standards and service level agreements. By partnering with local management, end-users, and ... to maintain complete and thorough documentationMonitor ServiceNow to provide level 1 & 2 onsite support or...Qualifications Experience & Expertise 3+ years of experience with Service Desk support or an equivalent roleAbility… more
- George Washington University (Washington, DC)
- …(SMHS) Family Administration Sub-Family Administrative / Operations Stream Individual Contributor Level Level 1 Full-Time/Part-Time: Full-Time Hours Per ... office's summer and temporary staff, and oversees the customer service efforts of the front desk , to...accounts. Provides administrative support and participation of SMHS senior level social functions and other SMHS hosted event activities… more
- Percepta (Houston, TX)
- …Support Technician is responsible for the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician ... IT Support Services TechnicianAt Percepta, we bring first-class service across each market we support. As a...role is to consistently improve and maintain a high level of customer satisfaction by troubleshooting and providing assistance… more
- WSFS Bank (Philadelphia, PA)
- …education and experienceMinimum of 2 years of experience providing hands-on desk side technical support for Information TechnologyIntermediate level ... the people, businesses, and Communities we serveWe Stand For Service (R) is more than part of our name, it's...VPN, LAN, WAN, and wirelessClear understanding of iCloud infrastructureEntry Level bat and PS scripting capabilitiesEntry level … more
- Zing Credit Union (Denver, CO)
- …goals. 10.To focus on service culture by demonstrating and managing a high level of support for staff and members. Lead by example to ensure superior internal ... team with dedication to building relationships and providing quality service to members in the areas of account transactions,...train and develop staff to perform at a high level and meet assigned goals. Underwrites loans within guidelines… more
- Tufts Medical Center (Boston, MA)
- …with critical illnesses and severe injuries. An organizational related support or service (administrative or clerical) role or a role that focuses on support ... delivery of support services or activities, typically under supervision . An entry level role that typically requires little to no prior knowledge or experience,… more
- nrg (Austin, TX)
- …as Enrollment Transaction Management, Billing, Credit, Disputed Bills, Issue Resolution Desk , and the Public Utility Commission Team. This includes the processing ... interaction with market entities such as ERCOT, Transmission and Distribution Service Providers (TDSP), and other REPs in efforts to fully research,… more
- Marion County (Salem, OR)
- …cabinets, and other storage areas.Greets client in waiting area, escorts to clinic service area and back to front desk .Documents services provided accurately and ... been reopened for additional applicants. If you have already applied for recruitment #511-2024- 1 , you do not need to reapply. Marion County Health and Human services… more
