- Red River (Lexington, MA)
- Red River is seeking a Service Desk Manager to...of Account Management, oversee the day-to-day activities of the IT Service Desk to ensure ... of technicians and engineers supporting all Red River Managed Service clients. The SD Manager is responsible...Desk reporting to management + Assist with managing IT projects that leverage Service Desk… more
- State of Massachusetts (Chelsea, MA)
- …messaging (outlook issues), network issues, and Telecom. The intern will work closely with the Service Desk Manager . The primary work location for this role ... to the Commonwealth of Massachusetts. *About the Role* The*EOTSS Service Desk team*is responsible for creating, troubleshooting,...service requests received via phone, email, chat, or self- service portal within the IT Management system.… more
- Cayuse Holdings (Boston, MA)
- …reduced cost, increased profitability, and accelerated time to market. **Primary Focus** The Service Desk Agent provides customer service solutions within ... and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- Evident Scientific (Waltham, MA)
- IT Service Operation Manager Job...service restoration. + Oversee the delivery of Global Service Desk and Field Services (Dispatch, Campus, RTB ... Service Operations Manager (SOM) works as part of the Global IT Service Management function and ensures that the global IT infrastructure and services… more
- Marriott (Boston, MA)
- …Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong ... consistency and client satisfaction and alignment with the industry + Works with service providers, IT teams, and business partners to implement continuous… more
- Beth Israel Lahey Health (Charlestown, MA)
- …infrastructure (eg servers, middleware, networking), desktop, business continuity, and service desk . -Creating detailed project plans, project scope ... Shift:** Day (United States of America) Under general direction of the IT Director, Project Management Team, provides project management leadership and direction for… more
- Boston Architectural College (Boston, MA)
- …the areas of Help Desk Management, Information Technology Systems, and interdepartmental IT Coordination. The Manager of Support Services acts as the Help ... Desk Manager , and is responsible for providing day-to-day guidance to...to, distribution of tickets and assignments, assuring quality customer service , managing Help Desk schedules, and providing… more
- Boston University (Boston, MA)
- …are typically 09:00AM-05:00PM Eastern Time. At WBUR, our Engineering, Operations & IT department is pivotal to maintaining and advancing the technical infrastructure ... team is comprised of three individuals and the Operations Manager . This team works with the other five teams...facilities areas at WBUR. You will ensure that proper service and maintenance procedures are followed and assist the… more
- ThermoFisher Scientific (Bedford, MA)
- …+ Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk ) + Snow queue management (review queue, self-assignment of tickets, ... + IMAC Support + Able to perform the following without direct involvement from manager , senior team member, or lead + Provide resolutions for users for Corporate… more
- Marriott (Boston, MA)
- …High school diploma or GED; 4 years experience in the guest services, front desk , housekeeping, or related professional area. OR * 2-year degree from an accredited ... or related major; 2 years experience in the guest services, front desk , housekeeping, or related professional area. **CORE WORK ACTIVITIES** **Leading Room… more
- ABBTECH Professional Resources, Inc. (Andover, MA)
- …Desk Side technicians can and should use remote tools to remediate an incident that Service Desk was not able to fix. These activities are as described in the ... using the client incident management system, which is an implementation of HP's Service Manager COTS product. Each technician will manage his/her incident… more
- Marriott (Boston, MA)
- …and reliability of property-based systems. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations ... Technology Services to the organization. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations… more
- SHI (Boston, MA)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- State of Massachusetts (Boston, MA)
- …Management Specialist. The primary responsibility of this position is to oversee service contract and procurement and federal grant management related activity for ... acting as conduit between contract managers and Purchase of Service (POS) and fiscal staff in the OHA, and...expenditures and communicate any spending concerns to the contract manager . * Review and monitor quarterly expenditures for all… more
- Marriott (Boston, MA)
- …and reliability of property-based systems, Y Provides educational direction to Marriott Service Providers, Service Desk and Field Services organizations ... teams * 4+ years hands-on management level experience in IT customer service with a track record...up. * Performs other reasonable duties as assigned by manager . **California Applicants Only** : The salary range for… more
- Sodexo (Boston, MA)
- …Offers guidance and assistance, working in close collaboration with the Sodexo Service Desk and remote technicians, to resolve high-priority issues that ... at enhancing operational efficiency and compliance. Works closely with IT Information Security to ensure the endpoint devices are...efficiency and accuracy. + Provide advice to the Sodexo Service Desk when issues require escalation. +… more
- Ensono (Boston, MA)
- …all areas of responsibility + Familiarity with the following tools: Service Manager , CASD Service Desk or ServiceNOW Configuration Management Database, ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more
- H&R Block (Everett, MA)
- …associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District ... General Manager as necessary + Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and conflicts are… more
- Harvard University (Cambridge, MA)
- …- 9AM to 5PMJob Function:General Administration Position Description: Responsibilities of this service -oriented role include, but are not limited to, + Serve as ... variety of visitors to the Center at the 'front desk ". Fields inquiries from students, the general public, local...when needed. + Serve as CMES's facilities and building manager , and maintains all CMES common spaces and office… more
- Children's Hospital Boston (Boston, MA)
- …per Week:40 Job Posting Category:AdministrationJob Posting Description:This position is a front- desk reception position located at our Global Services office at the ... will thrive in a fast paced environment, provide excellent service to our patients and guests, and is interested...work in collaboration with the Program Coordinator and Department Manager as follows: + Assisting Leadership in managing daily… more