- Mindbank Consulting Group, LLC (Arlington, VA)
- …an immediate need for an Assistant Contract Technical Representative (ACTR ) Help Desk Specialist with an active DoD Secret clearance. This is a long-term contract ... . Assistant Contract Technical Representative ( ACTR ) Help Desk Specialist Responsibilities : Have you done this kind...Have you done this kind of work before? Provide IT support to the Department of Navy. . Monitoring,… more
- Marriott (Washington, DC)
- …Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Manager of IT Service Desk Technologies is a key leadership role responsible ... to both clients and stakeholders. Reporting to the Director, IT Service Desk Technologies this...and meeting deadlines * Provides regular status updates to manager * Successfully manages multiple assignments at once *… more
- Leidos (Washington, DC)
- …weeks. We are seeking a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role involves overseeing the accuracy, timeliness and ... Department of Justice. The program provides a range of IT services, including help desk , desk...be a proactive leader with a passion for modernizing service desk operations and enhancing the customer… more
- IT Concepts (Falls Church, VA)
- …experience. + DHA experience strongly preferred. + Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. + ... for driven and innovative individuals to join our team. IT Concepts is seeking a help desk ...operations. Vital to meeting this objective is meeting the IT Service Management (ITSM) Information Technology Information… more
- Randstad US (Alexandria, VA)
- service desk manager . +...mathematical occupations + reference1050857 job details job summary: The IT Service Manager oversees ... field and five years of work experience in an IT service desk environment or...work hours: 8am to 5pm education: Bachelors responsibilities: The IT Service Manager oversees … more
- Cayuse Holdings (Washington, DC)
- …of today's competitive landscape and unlock new opportunities for growth and innovation. The IT Service Desk Supervisor provides customer service ... required. + Communicates customer satisfaction issues to WSSC's Division Manager , IT Customer Support Operations. + Evaluates...+ Service Desk or Customer Service experience. + Experience with ServiceNow IT … more
- EMCOR Group (Dulles, VA)
- …are not limited to, the below. **Help Desk Requirements:** The Help Desk Administrator position reports to the Manager of Information Technology. This ... Desk calls. + Track and enter all Computer Service Requests. + Track and enter all Computer User...OSI Model + TCP/IP + Ability to explain complex IT concepts in simple terms. + Ability to manage… more
- Vectrus (Springfield, VA)
- …Qualifications Experience + Shall have 4 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated ... the Tier 2 team members of an Information Technology ( IT ) Enterprise Service desk responsible...as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk … more
- BCMC (Arlington, VA)
- …cyber capabilities to address emerging threats. We are seeking a System Operations (SysOps) Service Desk (SOSD) Deputy Manager who reports to the Director ... of Technical Services. The SOSD Manager is expected to be process oriented and accountable...and accountable for the overall success of the SysOps Service Desk . Responsibilities Include: - Manage SOSD… more
- NANA Regional Corporation (Herndon, VA)
- …and excellent retirement options. **Job Summary:** Akima is looking for a Help Desk Intern to work in Herndon, VA . The incumbent will provide first-tier ... help desk support for the enterprise and assist on additional projects as assigned by the manager . To join our team of outstanding professionals, apply today!… more
- CACI International (Mclean, VA)
- Help Desk Manager Job Category: Information Technology...with poly + In-depth experience and knowledge of Help Desk support and IT Service ... None * * * CACI is seeking a Help Desk Manager to join Our Luke Team!...services as focal point for customer concerns + Deliver IT Service Management support for applications over… more
- CACI International (Forest Heights, MD)
- …None Type of Travel: None * * * CACI is seeking a Shift Lead for their IT Service Desk , The Shift Lead will provide daily supervision, technical support and ... accurately in a fast paced and changing environment. Qualified candidates working with the Service Desk Manager and Deputy Service Desk Manager… more
- MPR Associates (Alexandria, VA)
- …a full-time, exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes ... actively seeking a capable and motivated Service Desk Analyst to join our IT team....of incidents and requests. + Coordinates with users, the Service Desk Manager , and higher… more
- NuAxis Innovations (Reston, VA)
- …ideal candidate will be responsible for overseeing the day-to-day operations of the service desk , ensuring timely resolution of support requests, and maintaining ... + Ensure responsiveness to end-user problems by overseeing the service desk operations. + Develop a communications...unresolved requests based on defined criteria. + Adhere to IT Service Management (ITSM) operating procedures and… more
- ERP International (Washington, DC)
- …and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for DFC IT infrastructure + Work with cleints directly to support and ... ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC...regular tracking and summary inputs to the Serivce Area Manager as needed. + Work extensively directly with DFC… more
- NuAxis Innovations (Falls Church, VA)
- …(2) or more years of direct experience in as an Enterprise Applications Project Manager in IT Infrastructure operations for a large Enterprise environment **Does ... **Help Desk Technician** Location **Falls Church, VA** \# of...**1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience… more
- Westat (Rockville, MD)
- …Desk or Technical support environment. * Experienced in implementing and managing IT Service Management frameworks. * Knowledge and experience in project ... procedures. * Gather and analyze metrics for the Help Desk and other IT groups and provide...* Proven track record of driving customer satisfaction and service level improvements. * Experienced with Help Desk… more
- Cayuse Holdings (Washington, DC)
- …reduced cost, increased profitability, and accelerated time to market. **Primary Focus** The Service Desk Agent provides customer service solutions within ... and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- American Humane (Washington, DC)
- …excellent time management skills, and outstanding communication skills to serve as our Help Desk Specialist with our IT team. This position will be hybrid; the ... remotely and in-person in our DC office. The Help Desk Specialist reports directly to the Director of Information...support to staff and managing a broad portfolio of IT services like Microsoft Azure, Intune, Private Cloud management,… more
- Epsilon, Inc (Quantico, VA)
- …Technology services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average ... Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and...all hardware and software changes. + Use the Enterprise Service Desk system to create, modify, update,… more
