- Marriott (Annapolis, MD)
- …Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Manager of IT Service Desk Technologies is a key leadership role responsible ... to both clients and stakeholders. Reporting to the Director, IT Service Desk Technologies this...and meeting deadlines * Provides regular status updates to manager * Successfully manages multiple assignments at once *… more
- Leidos (Washington, DC)
- …weeks. We are seeking a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role involves overseeing the accuracy, timeliness and ... Department of Justice. The program provides a range of IT services, including help desk , desk...be a proactive leader with a passion for modernizing service desk operations and enhancing the customer… more
- Cayuse Holdings (Washington, DC)
- …of today's competitive landscape and unlock new opportunities for growth and innovation. The IT Service Desk Supervisor provides customer service ... required. + Communicates customer satisfaction issues to WSSC's Division Manager , IT Customer Support Operations. + Evaluates...+ Service Desk or Customer Service experience. + Experience with ServiceNow IT … more
- CACI International (Bethesda, MD)
- Help Desk Manager Job Category: Information Technology...with poly + In-depth experience and knowledge of Help Desk support and IT Service ... None * * * CACI is seeking a Help Desk Manager to join Our Luke Team!...services as focal point for customer concerns + Deliver IT Service Management support for applications over… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10… more
- ERP International (Washington, DC)
- …and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for DFC IT infrastructure + Work with cleints directly to support and ... ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC...regular tracking and summary inputs to the Serivce Area Manager as needed. + Work extensively directly with DFC… more
- Westat (Rockville, MD)
- …Desk or Technical support environment. * Experienced in implementing and managing IT Service Management frameworks. * Knowledge and experience in project ... procedures. * Gather and analyze metrics for the Help Desk and other IT groups and provide...* Proven track record of driving customer satisfaction and service level improvements. * Experienced with Help Desk… more
- Cayuse Holdings (Annapolis, MD)
- …reduced cost, increased profitability, and accelerated time to market. **Primary Focus** The Service Desk Agent provides customer service solutions within ... and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- American Humane (Washington, DC)
- …excellent time management skills, and outstanding communication skills to serve as our Help Desk Specialist with our IT team. This position will be hybrid; the ... remotely and in-person in our DC office. The Help Desk Specialist reports directly to the Director of Information...support to staff and managing a broad portfolio of IT services like Microsoft Azure, Intune, Private Cloud management,… more
- Marriott (Annapolis, MD)
- …Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong ... consistency and client satisfaction and alignment with the industry + Works with service providers, IT teams, and business partners to implement continuous… more
- Serco (Washington, DC)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... **Position Description** If you are an experienced program manager or project leader ready for project management...Officer (OCIO), with primary support to the Information Technology ( IT ) Program Management Office (PMO). The contractor assists the… more
- CACI International (Suitland, MD)
- IT Operations Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of ... US * * * CACI International needs an energetic IT Operations Manager to advance the Joint...IT certification (Security +, CASP) + DoD Enterprise Service Management Framework + Possess an in-depth knowledge of… more
- SAIC (Washington, DC)
- …customer incidents and requests annually. Delivering customer service through an enterprise IT service desk ; contracted business service desks and ... is responsible for putting customers at the center of IT service delivery; improving, optimizing, standardizing and...Strategic Leader (ITIL 4 SL) certification. 1. Active Help Desk Institute Support Center Manager (HDI-SCM) certification.… more
- Federal Highway Administration (Washington, DC)
- … strategic planning, delivery of customer support services, end user support activities, self- service IT support, remote field management, and liaison to other ... may include IT strategic planning, delivery of customer support services, self- service IT support, remote field management, and/or liaison to other… more
- Export-Import Bank of the United States (Washington, DC)
- …role. The Incumbent serves as IT Specialist INFOSEC (Functional Title: IT Operations Manager ) and is responsible for analyzing customer requirements, ... Experience serving in the capacity of a Contracting Officer Representative (COR) for IT Help Desk , End-User Support, Network Operations and Engineering, and … more
- EMCOR Group (Baltimore, MD)
- … IT Support Specialist (On-Site)** **Location: Baltimore, MD 21227** **Reports to: IT Manager ** **FLSA Status: Full-Time / Exempt** **Work Shift: 8:00 am ... contractors in the eastern United States. Our construction and service (mechanical and electrical) experience includes a broad range...in meeting its objectives and goals by supporting the IT Manager in the day-to-day IT… more
- Office of the Secretary of Transportation (Washington, DC)
- …service , policy/strategic development, IT continuity of operations planning/support, service desk management and support the Department and integrating ... guidelines for the efficient and effective management of an organization-wide IT and customer-support service program. Experience providing technical guidance… more
- Sage Hospitality Group (Washington, DC)
- …timely and efficient service . + Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank ... Group is looking to hire an Assistant Front Office Manager to join us overseeing the Westin Washington City...that will help them provide our guests with quality service . Make sure all Front Desk Associates… more
- TEKsystems (Washington, DC)
- …Exchange Online Skills: Mobile, O365, Windows OS, MAC, Active directory, Help desk , Customer service , Troubleshooting Additional Skills & Qualifications: * Five ... with executive-level customers and management * Possess excellent customer service skills * Ability to work in a fast-paced...Account Administration * Three (3) years minimum experience in IT Call Center environment * Three (3) years minimum… more
- General Dynamics Information Technology (Washington, DC)
- …of all existing IT equipment. + Maintain a strong relationship with the SEC IT Service Desk . + Provides timely responses to client and management ... None **Job Family:** Help Desk **Skills:** Help Desk Operations,Information Technology ( IT ) Support,Technical Support **Experience:**...individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently;… more