- Marriott (Boston, MA)
- …Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Manager of IT Service Desk Technologies is a key leadership role responsible ... to both clients and stakeholders. Reporting to the Director, IT Service Desk Technologies this...and meeting deadlines * Provides regular status updates to manager * Successfully manages multiple assignments at once *… more
- Paragus Strategic IT (Hadley, MA)
- …we aren't afraid to do the work needed to get there. We are looking for an enthusiastic IT Service Desk Manager to lead a team of technicians and ... Paragus IT is the largest outsourced vendor in the...closely with the Director of Client Support and Technical Service Manager to ensure all circles are… more
- State of Massachusetts (Chelsea, MA)
- …messaging (outlook issues), network issues, and Telecom. The intern will work closely with the Service Desk Manager . The primary work location for this role ... to the Commonwealth of Massachusetts. *About the Role* The*EOTSS Service Desk team*is responsible for creating, troubleshooting,...service requests received via phone, email, chat, or self- service portal within the IT Management system.… more
- Cayuse Holdings (Boston, MA)
- …reduced cost, increased profitability, and accelerated time to market. **Primary Focus** The Service Desk Agent provides customer service solutions within ... and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- ASM Global (Worcester, MA)
- …AND ABILITIES + Ability to work with minimal supervision + Strong customer service skills + Good written, verbal and interpersonal skills required + Ability to ... that need reasonable accommodation to complete the application process may call ###. HR Manager DCU Center 50 Foster Street Worcester, MA 01608 A SM Global is an… more
- Evident Scientific (Waltham, MA)
- IT Service operation manager Job...service restoration. + Oversee the delivery of Global Service Desk and Field Services (Dispatch, Campus, RTB ... Service Operations Manager (SOM) works as part of the Global IT Service Management function and ensures that the global IT infrastructure and services… more
- Marriott (Boston, MA)
- …Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong ... consistency and client satisfaction and alignment with the industry + Works with service providers, IT teams, and business partners to implement continuous… more
- Beth Israel Lahey Health (Charlestown, MA)
- …infrastructure (eg servers, middleware, networking), desktop, business continuity, and service desk . -Creating detailed project plans, project scope ... Shift:** Day (United States of America) Under general direction of the IT Director, Project Management Team, provides project management leadership and direction for… more
- ThermoFisher Scientific (Bedford, MA)
- …+ Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk ) + Snow queue management (review queue, self-assignment of tickets, ... + IMAC Support + Able to perform the following without direct involvement from manager , senior team member, or lead + Provide resolutions for users for Corporate… more
- University of Massachusetts Amherst (Amherst, MA)
- …region. Job Summary Reporting to the Assistant Director, IT Operations (A&F IT ), the Endpoint Technology Manager leads a team responsible for endpoint ... professional IT support experience with computer technical support, help desk and/or network administration. + Valid driver's license. + Experience supervising a… more
- Camping World (Uxbridge, MA)
- …customer focus to the business._ **Camping World is seeking a** **Finance & Insurance Manager ** **to join our growing team.** **Are you working long hours in your ... Camping World is seeking an experienced Finance & Insurance Manager (F&I). If you are a self-motivated professional with...If you are a self-motivated professional with superior customer service skills we want you on our team! The… more
- ABBTECH Professional Resources, Inc. (Andover, MA)
- …Desk Side technicians can and should use remote tools to remediate an incident that Service Desk was not able to fix. These activities are as described in the ... using the client incident management system, which is an implementation of HP's Service Manager COTS product. Each technician will manage his/her incident… more
- Beth Israel Lahey Health (Cambridge, MA)
- …preferred. 3. 3-5 years related work experience required in 3 plus years of Service Desk /Field/ IT Support experience supporting a large enterprise of end ... an escalation point on tickets not resolved by the Service Desk and Field Support as well...Possess an understanding of best practices in regards to IT security in order to quickly identify potential business… more
- Marriott (Boston, MA)
- …and reliability of property-based systems. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations ... Technology Services to the organization. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations… more
- Beth Israel Lahey Health (Newburyport, MA)
- …preferred. 3. 1-3 years related work experience required in 2 plus years of Service Desk /Field/ IT Support experience supporting a large enterprise of end ... an escalation point on tickets not resolved by the Service Desk as well as logging, triaging,...Acquires an understanding of best practices in regards to IT security in order to quickly identify potential business… more
- SHI (Boston, MA)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- State of Massachusetts (Boston, MA)
- …Management Specialist. The primary responsibility of this position is to oversee service contract and procurement and federal grant management related activity for ... acting as conduit between contract managers and Purchase of Service (POS) and fiscal staff in the OHA, and...expenditures and communicate any spending concerns to the contract manager . * Review and monitor quarterly expenditures for all… more
- Marriott (Boston, MA)
- …and reliability of property-based systems, Y Provides educational direction to Marriott Service Providers, Service Desk and Field Services organizations ... teams * 4+ years hands-on management level experience in IT customer service with a track record...up. * Performs other reasonable duties as assigned by manager . **California Applicants Only** : The salary range for… more
- Aimbridge Hospitality (Springfield, MA)
- …and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: ... + Approach all encounters with guests and associates in a friendly service -oriented manner. + Maintain regular attendance in compliance with Aimbridge Hospitality… more
- Ensono (Boston, MA)
- …all areas of responsibility + Familiarity with the following tools: Service Manager , CASD Service Desk or ServiceNOW Configuration Management Database, ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more