- Pearl Interactive Network (Washington, DC)
- …and analysis to organizational strategic plans and reviews. + Knowledge of customer interaction voice response systems, and voice networks; Knowledge of user ... **Pearl Interactive Network is sourcing a Project Manager for a Future Opportunity.** The **Project Manager ** is responsible for the overall management of… more
- Marriott (Columbus, OH)
- …Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR ( Interactive Voice Response ) and Omni Channel routing, coupled with experience ... in Natural Language Understanding (NLU) and conversational voice technology. The ideal candidate will possess an understanding of customer experience (CX) principles… more
- Walmart (San Bruno, CA)
- Position Summary What you'll do Want to be the voice behind the world's largest retail brand? Here's your chance to take the mic. We're on a mission to change the ... time. That's where you come in. As a Copy Manager at Walmart, you'll infuse our storytelling with heart...the brand, ensuring that we communicate with a consistent voice and tying everyday problems to Walmart's solutions for… more
- Banc of California (Santa Ana, CA)
- …and ongoing coaching to Supervisors on team performance and productivity. + Reviews Interactive Voice Response (IVR) call routing, options and volume. ... + Minimum 3 years Call Center management experience. + Minimum 3 years Interactive Voice Response (IVR) experience. + Minimum 3 years Digital Banking and… more
- Live Nation (NY)
- Job Summary: JOB DESCRIPTION - Manager , Client Marketing Location: Remote Division: Client Marketing Line Manager : Laurie Shampanier Contract Terms: ... proprietary self-serve marketing products and services. THE JOB The Marketing Manager is responsible for providing exceptional marketing and media account management… more
- House of Blues (NY)
- …methodologies. THE JOB We have an exciting opportunity for an experienced Program Manager who can apply the principles of professional project management to develop ... people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL EMPLOYMENT OPPORTUNITY We...also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective… more
- House of Blues (AZ)
- Job Summary: JOB DESCRIPTION - MAJOR INCIDENT AND PROBLEM MANAGER Location: NA West - PST/PDT or MST/MDT (Remote) Contract Terms: Permanent THE TEAM The Service ... people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL EMPLOYMENT OPPORTUNITY We...also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective… more
- PennyMac (Cary, NC)
- …within Mortgage Fulfillment. This includes collaborating on solutions, marketing campaigns, interactive voice response (IVR) scripts, dialer management, ... defining new business requirements, implementing solutions. The **Command Center Technology Manager ** will: + Manage and monitor website content, updates and… more
- Motion Recruitment Partners (Atlanta, GA)
- …Partner with consulting vendor in analyzing, identifying, and recommending solutions ( Interactive Voice Response , Knowledgebase, Chatbot, Document ... IT Program Manager 2 Atlanta, Georgia **Hybrid** Contract $125/hr -...our team on a contract basis as a Project Manager . In this role, you will be responsible for… more
- JPMorgan Chase (Tampa, FL)
- …impact incidents. You will also be responsible to maintain all documents regarding routing and interactive voice response (IVR) design and will be the lead ... and telephony solutions you have found the right team. As a Business Analysis Manager within the Payments Solution Center, you will work closely with Client Services… more
- Merck (Boston, MA)
- …health and the identification of areas for operational improvement. + Participate in Interactive Voice Response (IVR) System development and User Acceptance ... patient continuity of supply. Working independently, the Clinical Supplies Project Manager (CSPM) designs strategic and operational plans for all activities… more
- PPL Corporation (Louisville, KY)
- …languages such as C#, Java, Python etc. 3. Background in developing and supporting Interactive Voice Response (IVR) solutions. 4. Excitement, curiosity, and ... organization and works independently, under minimal guidance from their manager . May have direct responsibility of leading a small...Java, Python etc. 3. Background in developing and supporting Interactive Voice Response (IVR) solutions.… more
- House of Blues (Chicago, IL)
- …guests as they prepare to enter the venue. * Be Loud! *Use of voice amplification equipment (megaphone) will be required. * Answer questions about venue components ... time. * Any operational tasks designated by the Operations Manager and General Manager . WHAT YOU'LL BRING...also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective… more
- Live Nation (Tacoma, WA)
- …AGENTLocation: Tacoma, WashingtonDivision: Ticketmaster NA (Support & Ops)Line Manager : Box Office ManagerContract Terms: Seasonal/Casual, part-time casual position ... people can be their authentic selves, have an equal voice and opportunities tothrive. EQUAL EMPLOYMENT OPPORTUNITY We are...also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective… more
- House of Blues (Las Vegas, NV)
- …the nation's best new music venues" -Jam Base "Rock and Roll Heaven" -Village Voice "Epic" -Eater Job DescriptionBrooklyn Bowl Las Vegas is looking for a passionate ... the VIP Lead, will work closely with the General Manager , Operations Lead and Event Sales Team. They must...also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective… more
- CalSTRS (Sacramento, CA)
- …make sound decisions regarding their CalSTRS benefits. Are you seeking an interactive position that provides direct services to CalSTRS members, our wonderful ... financial future. Under the general direction of the MSC manager , the CalSTRS Benefits Specialist independently performs a wide...and explain all answers thoroughly. Please provide a narrative response for each question listed below. You may list… more
- Chick-fil-A (Atlanta, GA)
- …contact center operations, including but not limited to, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Workforce Management (WFM), and ... Quality Assurance (QA) solutions. The Technical Program Manager - Contact Center Solutions interacts with stakeholders in Support Now (Chick-fil-A's service desk… more
- International Shoppes, LLC (Baltimore, MD)
- …and RTV's. + Assist with inventory counts. + Submit accurate time worked in voice response system in appropriate time period + Complete appropriate Customer ... questions, investigate preferences, listen to customer, make the experience interactive + Suggest group of appropriate products and/or colors...low on stock and out of stocks to Retail Manager + Assist in the proper rotation of stock… more
- Two95 International Inc. (New York, NY)
- …and Implementation. *Recent work creating SOA services - RESTful services for Interactive Voice Response systems, Access Provisioning, Mobile services. ... Systems *Held prior roles as a Technical project leader or manager *Previous experience architecting Systems and Applications Programming, UNIX Systems… more
- City of New York (New York, NY)
- …provides information on HRA's programs to the general public. Infoline uses both an Interactive Voice Response System (IVRS) and live telephone agents who ... teller duties, housing office teller duties, purchasing agent, assistant store manager , sales representative responsible for accounts, or customer service duties or… more