- University of Rochester (Rochester, NY)
- …+ Answers phone in a timely and courteous manner with an understanding of mental illness and the distress this can causes for the patients and their family ... members, as well as an understanding of how to interact respectfully and calmly with the same. + Manages incoming clinic calls, sorts calls to various providers. Documents in Penelope software (EAP EMR) while speaking with patients. Assures routing of… more