- TIAA (Lewisville, TX)
- …financial services industry. Over 1600 current associates began their TIAA journeys in our National Contact Center (NCC) and later changed course, ultimately ... But this is so. much. more. than a call center job. As a Financial Services Consultant, you will...qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation,… more
- Capgemini (Dallas, TX)
- **Job Title: Contact Center AI (CCAI) Presales Solution Architect** **Job Location: Remote** **Job description:** We are seeking a CCAI Presales Architect to ... join us and support our clients in designing and implementing ground breaking contact center solutions. If you have a passion for contact center … more
- HCA Healthcare (Nashville, TN)
- …of our team. **GENERAL SUMMARY OF DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our continued ... solutions in an ever-changing digital landscape. The Consulting Product Business Analyst - Contact Center IVR & Virtual Agent is responsible for supporting the… more
- Pfizer (New York, NY)
- **ROLE SUMMARY** The Contact Center CRM Business Product lead is a new role within the CRM Business Product team directly reporting to the CRM Tech Lead within ... leverage the product model to drive objectives to support contact center strategy, patient and operating efficiencies....or any location outside of the United States. Relocation assistance may be available based on business needs and/or… more
- CalSTRS (Sacramento, CA)
- Job Posting: Senior Contact Center Analyst State Teachers' Retirement System JC-429211 - Senior Contact Center Analyst ASSOCIATE GOVERNMENTAL PROGRAM ... as an Associate Governmental Program Analyst (AGPA) on the Contact Center Team. Customer Service is the...for staff + Health insurance in retirement + Employee Assistance Program + Loan forgiveness under the federal Public… more
- CVS Health (Buffalo Grove, IL)
- …position is a lead role in the Product Owner and application management of our Contact Center initiatives. The individual in this role will lead the governance, ... communication, design, build and maintenance of our Contact Center as a Service (CCaaS) initiatives...benefits. CVS Health also offers numerous well-being programs, education assistance , free development courses, a CVS store discount, and… more
- Baylor Scott & White Health (Dallas, TX)
- **JOB SUMMARY** The Supervisor Contact Center supervises daily tasks, and department activities, of the Contact Center team, and leads the efforts to ... train, retain, and engage committed Contact Center team members. The goal of...skills, with attention to detail, requiring minimal guidance or assistance to synthesize complex issues and provide summary information… more
- Amgen (Washington, DC)
- …do your best work alongside other innovative, driven professionals in this meaningful role. ** Contact Center IS Engineer** **Live** **What you will do** Let's do ... + Works with the Senior Manager, Collaboration Operations, Operations Voice Lead, Contact Center Architect and Managed Service Provider to ensure system… more
- CVS Health (Hartford, CT)
- …part of a team of exceptionally talented engineers accountable for CVS's dynamic contact center environment consisting of Avaya, Cisco, and Five9 technologies . ... for the design, implementation, and maint enance of omnichannel call routing for all contact center platforms , with redundant connectivity into AT&T and Verizon… more
- Mass Markets (Las Cruces, NM)
- …/ year - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and development ... Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and… more
- Nelnet (Columbus, OH)
- …for people where they live, learn, and work. The Managing Director of Contact Center is accountable for all teams interacting with borrower/consumer customers ... It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent… more
- Healthfirst (NY)
- As the Contact Center Service Agent, you will be the frontline of our operations, ensuring member satisfaction through effective communication, problem ... and will be commensurate with your location. Prior experience in a contact center , healthcare, and/or bilingual language proficiency may warrant higher… more
- Peckham, Inc. (Lansing, MI)
- …to have a barrier to employment to be eligible for these roles.* Peckham Inc. - Contact Center Supervisor SUMMARY The Contact Center Supervisor provides ... leadership and direction to a team of Contact Center Customer Service Representatives who handle inbound calls only. The responsibilities include coaching,… more
- Healthfirst (NY)
- The Operations Contact Center Service Agent is responsible for assisting members & providers with issues and inquiries about our members and their insurance, ... additional intervention. We are now taking applications for our upcoming Summer Contact Center Agent Class!**This position is eligible for remote work!**… more
- Zoom (CA)
- …curious and resourceful. You will play a critical role in advancing Contact Center customer engagements and differentiate our capabilities. You will ... About the Team At Zoom, we are disrupting the Contact Center industry with our innovative and...we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age,… more
- JCPenney (Plano, TX)
- Supervisor, Customer Care Customer Care Contact Center Location:Plano, TX, United States (https://jobs.jcp.com/jobs/location/331655/plano-tx-united-states) - Job ... Date Updated:Mar 26, 2024 Customer Care Supervisor - JCPenney Contact Center Provides leadership, direction, coaching and...escalated calls from customers as well as provides in-call assistance needed for associates in the center .… more
- Regions Bank (Nashville, TN)
- …focuses on the financial wellbeing of its customers. As a banker in the Regions' Contact Center , you will gain a foundation of banking knowledge by working in ... best for our customers and associates every day. **Our Contact Center Bankers** : + Help enrich...Account + Life Insurance + Parental Leave + Employee Assistance Program + Associate Volunteer Program Please note, benefits… more
- MD Anderson Cancer Center (Houston, TX)
- The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by US News & World Report's "Best Hospitals." MD Anderson's ... quality patient and clinical trial outcomes. **MD Anderson Cancer Center has a Clinical Nurse, Outpatient opportunity in the...in clinical trials. b. Serve as a liaison and contact person between patients, external sponsors and clinical trial… more
- Vanderbilt University Medical Center (Nashville, TN)
- …Clinic, patients find support from diagnosis through survivorship. VICC is a National Cancer Institute-designated Comprehensive Cancer Center , one of just two ... **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at...Encourages open communication with participants by providing them with contact information and being available to answer, address or… more
- The Cigna Group (Austin, TX)
- …Architect, Enterprise Architecture **Role Title:** Senior Architect, Enterprise Architecture Contact Center & Service Transformation **POSITION SUMMARY:** This ... alignment of business vision, technology strategy and investment portfolio execution in our Contact Center and Service Transformation team. This team is focused… more