- TIAA (Lewisville, TX)
- …financial services industry. Over 1600 current associates began their TIAA journeys in our National Contact Center (NCC) and later changed course, ultimately ... But this is so much more than a call center job. As a Financial Services Consultant, you will...qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation,… more
- Capgemini (Dallas, TX)
- **Job Title: Contact Center AI (CCAI) Presales Solution Architect** **Job Location: Remote** **Job description:** We are seeking a CCAI Presales Architect to ... join us and support our clients in designing and implementing ground breaking contact center solutions. If you have a passion for contact center … more
- Peckham, Inc. (Grand Rapids, MI)
- …to have a barrier to employment to be eligible for these roles.* Peckham Inc. - Contact Center Manager POSITION SUMMARY The Contact Center Manager ... analytical review and direction to the operations team and members of the Contact Center . This position is accountable for communicating operational standards,… more
- CVS Health (Hartford, CT)
- …care more personal, convenient and affordable. Position SummaryCVS Health is recruiting for a Senior Contact Center Engineer to be a key member of a team of ... highly talented engineers accountable for CVS's dynamic contact center environment consisting of Avaya, Cisco, and Five9 technologies. This individual will… more
- HCA Healthcare (Earth City, MO)
- …of our team. **GENERAL SUMMARY OF DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our continued ... solutions in an ever-changing digital landscape. The Consulting Product Business Analyst - Contact Center IVR & Virtual Agent is responsible for supporting the… more
- CalSTRS (Sacramento, CA)
- Job Posting: Contact Center Analyst State Teachers' Retirement System JC-429711 - Contact Center Analyst STAFF SERVICES ANALYST $3,640.00 - $5,916.00 per ... has a passion for helping others to join the Contact Center Team as a Contact...for staff + Health insurance in retirement + Employee Assistance Program + Loan forgiveness under the federal Public… more
- CalSTRS (Sacramento, CA)
- Job Posting: Senior Contact Center Analyst State Teachers' Retirement System JC-429211 - Senior Contact Center Analyst ASSOCIATE GOVERNMENTAL PROGRAM ... as an Associate Governmental Program Analyst (AGPA) on the Contact Center Team. Customer Service is the...for staff + Health insurance in retirement + Employee Assistance Program + Loan forgiveness under the federal Public… more
- CVS Health (Buffalo Grove, IL)
- …position is a lead role in the Product Owner and application management of our Contact Center initiatives. The individual in this role will lead the governance, ... communication, design, build and maintenance of our Contact Center as a Service (CCaaS) initiatives...benefits. CVS Health also offers numerous well-being programs, education assistance , free development courses, a CVS store discount, and… more
- Amgen (Washington, DC)
- …do your best work alongside other innovative, driven professionals in this meaningful role. ** Contact Center IS Engineer** **Live** **What you will do** Let's do ... + Works with the Senior Manager, Collaboration Operations, Operations Voice Lead, Contact Center Architect and Managed Service Provider to ensure system… more
- Peckham, Inc. (Battle Creek, MI)
- …to have a barrier to employment to be eligible for these roles.* Peckham Inc. - Contact Center Supervisor POSITION SUMMARY The Contact Center Supervisor ... provides leadership and direction to a team of Contact Center Customer Service Representatives. The responsibilities include coaching, monitoring, training,… more
- CVS Health (Hartford, CT)
- …part of a team of exceptionally talented engineers accountable for CVS's dynamic contact center environment consisting of Avaya, Cisco, and Five9 technologies . ... for the design, implementation, and maint enance of omnichannel call routing for all contact center platforms , with redundant connectivity into AT&T and Verizon… more
- Zoom (CA)
- What you can expect This role will be joining the Zoom Contact Center Software Engineering team. Zoom Contact Center is an omni-channel contact ... that's optimized for video and integrated into the same Zoom experience. Zoom Contact Center brings unified communications together with contact center… more
- Vanderbilt University Medical Center (Nashville, TN)
- …in activities and functions necessary for the optimal performance of the Laboratory Contact center . * Demonstrates knowledge and proficiency with the Contact ... and customer service to provide timely, clear, an accurate assistance to callers. Uses various software and issue tracking...phone system. * Demonstrates knowledge and proficiency with the Contact Center software tools. * The responsibilities… more
- Mass Markets (Las Cruces, NM)
- …/ year - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and development ... Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and… more
- Healthfirst (NY)
- As the Contact Center Service Agent, you will be the frontline of our operations, ensuring member satisfaction through effective communication, problem ... and will be commensurate with your location. Prior experience in a contact center , healthcare, and/or bilingual language proficiency may warrant higher… more
- Peckham, Inc. (Lansing, MI)
- …to have a barrier to employment to be eligible for these roles.* Peckham Inc. - Contact Center Supervisor SUMMARY The Contact Center Supervisor provides ... leadership and direction to a team of Contact Center Customer Service Representatives who handle inbound calls only. The responsibilities include coaching,… more
- CVS Health (Nashville, TN)
- …some of the following HTML, Java, PHP, NICE inContact telephony platforms (or similar contact center platforms). + 3-5+ Years of demonstrated proficiency in call ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...supports overall workforce design for multiple user types and contact channels. + Performs ongoing system maintenance, research, problem… more
- General Dynamics Information Technology (Barbourville, KY)
- …seeking highly motivated individuals to join our rapidly growing team of customer support contact center professionals. Employees in this role will serve as the ... first point of contact for IAE customers seeking assistance with...documentation standards within required time frames + Adheres to contact center scheduling, ensures telephone coverage during… more
- Regions Bank (Nashville, TN)
- …focuses on the financial wellbeing of its customers. As a banker in the Regions' Contact Center , you will gain a foundation of banking knowledge by working in ... best for our customers and associates every day. **Our Contact Center Bankers** : + Help enrich...Account + Life Insurance + Parental Leave + Employee Assistance Program + Associate Volunteer Program Please note, benefits… more
- PSEG (Newark, NJ)
- …to join PSEG. **Job Summary** This position is a direct report to the Contact Center Solution Architect. Support Analyst is responsible for the operational ... support of the Contact Center solutions and the PSEG employees...protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability… more