- ManpowerGroup (Minneapolis, MN)
- …the desired customer experience. + Oversee Inbound & Outbound solutions, QM recording, WFM, Omni - Channel , Analytics, Reporting, and IVR Call Flows working in ... teams + Analyzes the figures and comments provided by Senior Management and ensures that the information is correct...of experience in Contact Center platform (Routing/Reporting Call flows, IVR , Call Recording, WFM) + Knowledge of any cloud… more