- Sage Hospitality Group (Chicago, IL)
- …Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. This position is all overnight shifts, 11pm - ... both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. +...paging guests to provide guests with timely and efficient service . + Controls cash transactions at the front desk… more
- Kimpton Hotels & Restaurants (Chicago, IL)
- …and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** The Guest Service Agent is responsible for registration and check-out, PBX ... operations, mail and message service all the while providing outstanding service ...information. + Complete all items on appropriate (AM, PM, Overnight ) checklist by end of shift. + Conduct pre-assignment… more
- Aimbridge Hospitality (Bedford Park, IL)
- …according to Aimbridge Hospitality SOP's. + Conduct all 90 day and annual Guest Service employee performance appraisals according to SOP's. + Develop employee ... are met ie Central Reservations Market Segment AAdvantage Travel Agent check registers etc. + Review Guest ...Services Department on their role in contributing to the guest service scores. + Monitor all VIP's… more
- Aimbridge Hospitality (Bedford Park, IL)
- …Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making ... to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency...all encounters with guests and associates in a friendly service -oriented manner. + Maintain regular attendance in compliance with… more