- Merck & Co. (Durham, NC)
- …support customer demand (including hiring as needed, employee development, routine 1 : 1 meetings and coaching, recognition, and performance management). ... standard work to drive consistent use of best practices across teamsRegularly help the team troubleshoot issues to minimize downtime and maintain product… more
- TEKsystems (Jacksonville, FL)
- NOW HIRING FULLY REMOTE TIER 1 HELP DESK REPRESENTATIVES!! **Position will be interviewing in 2 weeks and starting in June. Equipment is provided.** + ... high volume of inquiries about the company's products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their… more
- Humana (Columbus, OH)
- …caring community and help us put health first** The Associate Director of the Tier 1 SOC is a critical role in our organization, responsible for leading and ... and leadership abilities. The Associate Director will oversee the tier 1 SOC (MSSP) providing 24x7x365 coverage,...develop talent. **Use your skills to make an impact** Remote /WAH requirements: + WAH requirements: Must have the ability… more
- TEKsystems (Waco, TX)
- Remote Tier 1 Customer Support Representative **Fully Remote - Must be in State of Florida** Description: Will take inbound calls supporting families w/ ... high volume of inquiries about the company's products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their… more
- Proven IT (Duluth, GA)
- Help Desk Tier 1 Engineer Duluth,...needs through qualifying questions over the phone and may use remote applications to diagnose the needs + Tier ... GA (http://maps.google.com/maps?q=3435+Breckinridge+Blvd+Duluth+GA+30096) Apply Job Type Full-time Description The Tier I Engineer is responsible for various managed IT… more
- IntelliDyne (Falls Church, VA)
- …Status: Non-Exempt Location: Onsite (Falls Church, VA) Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. + Create a ... Help Desk Technician - Tier 1 Clearance: Active DOD Position...technologies, to include Remedy, Heat, other ticketing systems, VPNs, remote and VMware tools, Office 13, Exchange, Active Directory,… more
- ManTech (Herndon, VA)
- …offer opportunities for advancement. ManTech is seeking a motivated, career and customer-oriented ** Tier 1 Network & Security Operations Team Lead** to provide ... where our employees come first. At ManTech International, you'll help protect our national security while working on innovative...limited to:** + Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring;… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 1 Help Desk Support Services Specialist** to join ... Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that… more
- Node.Digital (Arlington, VA)
- Tier 1 Technician/Specialist Location: Arlington, VA Must have Top Secret Security Clearance Node is supporting a US Government customer on a large ... capabilities to address emerging threats. Node is seeking a Tier 1 Technician/Specialist to perform a wide...production, and test environments. Responsibilities: * Supports and provides Tier I ( Help Desk) and Tier… more
- ManTech (Herndon, VA)
- …and alerts. **Responsibilities include:** + Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; Technical ... where our employees come first. At ManTech International, you'll help protect our national security while working on innovative...I support activities + Provide, maintain, and continuously improve Tier 1 processes and SOPs + Collaborate… more
- BCMC (Arlington, VA)
- …introducing new cyber capabilities to address emerging threats. We are seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks ... in support of operations, production and test environments. Responsibilities: * Supports and provides Tier I ( Help Desk) and Tier II (Escalation) problem… more
- KBR (Springfield, VA)
- Title: Tier 1 Service Desk Technician KBR is seeking a Tier 1 Service Desk Support Specialist to support government customers in the Washington ... time management skills. + Able to use and understand remote support tools when required to solve customer issues....tasks. + Possess the ability to resolve all assigned Help Desk tickets according to established metric guidelines and… more
- CompuCom (Westford, MA)
- …our generous employee benefits! Our client has a brand new opportunity for a qualified ** Tier 1 Desktop Support** to join their team onsite in Westford, MA. This ... all tickets are properly documented and assigned + Uses remote support tools to further diagnose and troubleshoot issues...as Office365 and email **Skills and Qualifications:** + Minimum 1 + year of help desk experience +… more
- Cayuse Holdings (Pendleton, OR)
- …Other duties as assigned. **Qualifications** + High School diploma or GED required. + 1 year of Service/ Help desk or customer service support experience + ... USD $14.50 - USD $16.00 /Hr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1162/ tier - 1 .0-helpdesk-specialist/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834356743) **Location** _US-OR-Pendleton_ **ID** _101905_… more
- SKC Communication Products LLC (CO)
- …staff. + Possess advanced Audio and Control systems knowledge. + Provide direction to Tier 1 technicians, delegate tasks to other team members and possess ... Work closely with Integration Service Manager & technicians to help remedy any service issues that arise in a...advanced problem solving abilities. + Provide direction to Tier 1 and Tier II… more
- Arcoro (Scottsdale, AZ)
- …who's able to earn our clients' trust. You should also be familiar with help desk software. Ultimately, you are the first face of the Arcoro support experience. ... customer care-related support duties as assigned Must Haves: + 1 + years of customer service and/or tech support +...a growing and exciting HR SaaS software company with remote employees across the country. Arcoro provides SMB and… more
- Insight Global (Tampa, FL)
- …client is looking for a Help desk Support technician that will provide Level 1 and 2 support sitting in Tampa, FL. You will be responsible for in-person and ... remote internal employee desktop support, troubleshooting, service monitoring. Occasional...monitoring. Occasional travel into the local office is expected, 1 time a month and occasional visits for issues.… more
- TEKsystems (Irving, TX)
- …and/or resolve issues. Experience: 1 -2 years of helpdesk / call center experience 1 -2 years of experience working with " help desk ticketing tools" ie Service ... THE DFW AREA. EVEN THOUGH THE POSITION IS 95% REMOTE , YOU WILL BE REQUIRED TO COME INTO THE...phone support About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage… more
- Applied Statistics & Management Inc. (Temecula, CA)
- …focus, and professionalism, while providing a personal experience to our customers. Tier I agents are responsible for advocating for and supporting clients via ... + Permanent Shift Options (after probationary period): 5:00am to 1 :30pm, 6:30am to 3:00pm or 8:30am to 5:00pm +...5:00pm + Incredible Colleagues + Supportive Management + Partial Remote (Hybrid) Option + Available after the probationary period… more
- Mindex (Pittsburgh, PA)
- …and creating our own innovative products. We are proud to be recognized as the # 1 Software Developer in the 2023 RBJ's Book of Lists and ranked 27th in Rochester ... enterprise organizations looking to engage teams of skilled technical resources to help them plan, navigate, and execute through the full software development… more
