- ManpowerGroup (Richmond, VA)
- We are seeking an experienced Senior Service Desk Analyst . The ideal candidate brings proven problem-solving experience and the ability to thrive in a ... service with experience leading fellow team members. The Senior role is responsible for managing incoming customer calls...Service Requests. Candidates must have on the job Service Desk management/leadership experience to be considered… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- ManTech (Herndon, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Tier 2 Service Desk Senior Analyst ** to join our team ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...to communicate, converse, and exchange information with peers and senior personnel + Constantly operates a computer and other… more
- Intuit (Tucson, AZ)
- …can do great things for our customers. Intuit is looking for a dynamic and customer-focused Senior Service Desk Analyst for their Live Expert Service ... Desk team at their Tucson, AZ office. The Live Expert Service Desk Senior Analyst will be looked upon as the 'go to' lead technical resource. Their… more
- Beth Israel Lahey Health (Boston, MA)
- …timely response, positive outcomes and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that ... triaging, resolving, and timely follow up of service requests/incidents. The Service Desk Analyst interacts with all levels of BILH colleagues and thus… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- ** Senior Functional/Business Analyst - Help Desk -Top Secret Clearance Required** **Category:** Service Desk / End User Services **Main location:** ... **Employment Type:** Full Time **Position Description:** CGI is seeking a Functional/Business Analyst to join our team supporting a federal client in utilizing and… more
- General Dynamics Information Technology (Key West, FL)
- …Required:** None **Job Family:** Systems Analysis **Skills:** Hardware/Software Troubleshooting,Help Desk Services,IT Service Desk ,IT Troubleshooting, ... 5 + years of related experience **US Citizenship Required:** Yes **Job Description:** Senior Systems Analyst Transform technology into opportunity as a Systems … more
- Censeo Consulting Group (Washington, DC)
- Help Desk Analyst (Salesforce) The Company: Censeo Consulting Group is a top Washington DC based management consulting firm dedicated to helping public sector ... and guide them towards operational success. As a Help Desk Analyst (Salesforce) with Censeo, you will...support + Junior level: 1+ years of experience + Senior level: 3+ years of experience + Experience working… more
- TEKsystems (San Diego, CA)
- …San Diego, with the entire team reporting to a group on the East Coast. As a Service Desk Analyst , you will work alongside a team providing advanced support ... to reduce the overall call volume. Position Responsibilities + Work closely with Senior Service Desk Analysts and escalation teams + Catch mistakes and… more
- Insight Global (Bala Cynwyd, PA)
- Job Description Insight Global is looking for a Help Desk Analyst to help support loan officers and executives for a mortgage company, onsite in Bala Cynwyd, PA. ... This Help Desk Analyst will provide front-line primary technical...when appropriate, escalate or route them to appropriate IT senior analysts. The Helpdesk Analyst will also… more
- Robert Half Technology (Cleveland, OH)
- Description The Help Desk Support Analyst will provide Tier I and II level of support in a high volume capacity responding to over 300 calls per day among a ... and II level of support for users + Escalate priority support issues to senior staff and/ or corporate technology groups + Collect and forward all relevant… more
- Fusion Technology LLC (Washington, DC)
- Lead Help Desk Business Analyst Who is Fusion Technology? Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the ... completed. + Documents and tracks customer incidents and requests via Service Now ticketing management system, updating troubleshooting and resolution efforts, and… more
- Amazon (Jersey City, NJ)
- Description The AWS Deals Desk Sr. Financial Analyst will support the rapidly growing AWS organization through driving financial analysis of complex private ... role partnering cross-functionally with sales teams, sales operations, business development, and service finance. This role will be a strategic partner to the… more
- Randstad US (Arlington, VA)
- help desk analyst . + arlington , virginia + posted april 23, 2024 **job details** summary + $30 - $35 per hour + temp to perm + high school + category computer ... experience but expert level Mac experience. ? High level of customer service experience supporting Senior Leadership/VIPs qualifications: + Experience level:… more
- Trinity Health (Newtown Square, PA)
- …of customers in resolving their issue during first contact, may request assistance from Senior IS Service Desk Support. Resolves problems for various ... timeframe in order to provide a defined level of service and availability to the customer. Provides initial support...is preferred. + Minimum of one (1) year customer service experience or demonstrated ability is required. + At… more
- City and County of San Francisco (San Francisco, CA)
- …steps to advance in this selection process, which includes the following: Senior Human Resources Analyst Core Exam (Weight: 100%) Candidates self-certifying ... City jobs. + Key duties include conducting field or desk audits of the work performed by City staff,...Qualifications will be invited to participate in the online Senior Human Resources Analyst Core Exam. Candidates… more
- New York State Civil Service (Albany, NY)
- …be eligible to transfer via Section 70.1 of the Civil Service Law into the Senior Health Care Fiscal Analyst or Health Care Fiscal Analyst Trainee level. ... NY HELP Yes Agency Mental Health, Office of Title Senior Health Care Fiscal Analyst / Health Care...with Disabilities pursuant to Section 55b/c of the Civil Service Law AND possess a Bachelor's degree will also… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Senior ** **Tier 1 Help Desk Support Services Specialist** to join ... problems, trends, and unique criteria, as required. + Reviewing analyst ticket queues to facilitate ticket resolution at or...knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are… more
- HCA Healthcare (Sugar Land, TX)
- …subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; ... diversity and inclusion thrive? Submit your application for our Senior EHR Suport Analyst -RN- Sugarland TX...subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical… more
- Idaho Power Company (Boise, ID)
- …+ 5 years of directly relevant experience and/or formal, targeted hands-on training ** Senior Analyst :** **Education/Experience:** + BS in Computer Science and 3 ... with pay range as follows:** **Entry Wage** $33.51 - $41.89 Non-Exempt ** Analyst / Senior Wage** $87,131.20 - $131,164.80 Exempt **A COMPETITIVE CANDIDATE WILL… more