- Novo Nordisk Inc. (Boulder, CO)
- …changing lives for a living. Are you ready to make a difference? The Position The Senior IT Engineer I - Labs will be responsible for ensuring operations of ... for data capture and analysis locally and globally. The Senior IT Engineer I - Labs will...security, application, and user related activities. External stakeholders include service providers for support of scientific instruments and systems.… more
- Randstad US (Minneapolis, MN)
- senior it service desk specialist. +...job summary: How Will You Make a Difference? + Answer IT Service Desk calls and emails, ... Desk for advanced technical issues and requests. + Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and… more
- Harvard University (Cambridge, MA)
- …| 9:00 am - 5:00 pmJob Function:Information Technology Position Description:The Senior IT Associate ( Service Desk ) provides technical support to HMS ... (N) Department Office Location:USA - MA - Boston Business Title: Senior IT AssociateSub-Unit: Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :056Time… more
- Vectrus (Bangor, WA)
- …complex challenges with integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to ... (CI) Polygraph. Responsibilities + What You'll Do + The Senior Service Desk Specialists are...or more years of experience working in an enterprise IT Service Desk or Help… more
- NuAxis Innovations (Reston, VA)
- …7 years of experience in a help desk or service desk role, with demonstrated progression to senior -level responsibilities. + Extensive knowledge of ITIL ... **Help Desk Support Service Specialist - Senior ** Location **Reston,...a senior point of contact for all IT -related inquiries, incidents, and service requests, providing… more
- NuAxis Innovations (Reston, VA)
- …ideal candidate will be responsible for overseeing the day-to-day operations of the service desk , ensuring timely resolution of support requests, and maintaining ... + Ensure responsiveness to end-user problems by overseeing the service desk operations. + Develop a communications...unresolved requests based on defined criteria. + Adhere to IT Service Management (ITSM) operating procedures and… more
- ManpowerGroup (Richmond, VA)
- We are seeking an experienced Senior Service Desk Analyst. The... Education or 4 years' experience working in an IT Service Desk in a leadership ... service with experience leading fellow team members. The Senior role is responsible for managing incoming customer calls...second level support teams Perform Password Resets Answer general IT questions Mentor junior Service Desk… more
- CACI International (Forest Heights, MD)
- …Travel: None * * * CACI is seeking a Senior Service Desk Analyst to support an existing IT Service Desk team. As a Senior Service Desk ... Senior Service Desk Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular… more
- TEKsystems (Honolulu, HI)
- …accounts, permissions, and passwords in various systems and applications. - Collaborate with senior IT team members to escalate complex issues and follow through ... are seeking a highly motivated individual to join our IT support team as a help desk ...technology and a desire to pursue a career in IT support. - Excellent communication and customer service… more
- NTT America Solutions, Inc. (Garland, TX)
- …and their contribution matters. **Want to be a part of our team?** The Sr. Service Desk Technician provides customer service , troubleshooting, as well as ... NTT is a leading global IT solutions and services organisation that brings together...365 NOC environment and act as escalation point for Service Desk Technicians and Associate Service… more
- Marriott (Columbus, OH)
- …**Located Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Manager of IT Service Desk Technologies is a key leadership role ... to both clients and stakeholders. Reporting to the Director, IT Service Desk Technologies this...Desk Technologies this associate will collaborate closely with senior management and business stakeholders to ensure seamless alignment… more
- Chenega Corporation (Alexandria, VA)
- Senior Help Desk Technician Alexandria, VA...staff, and expertise to operate and maintain the AGC Service Desk functions, including the ticketing system ... JWICS and support for Data Transfer Across domain activities. + Lead service desk functions, including installing computer equipment (printers, multi-function… more
- RKON (Chicago, IL)
- …part of a casual and family-friendly work environment. Position Profile: We are pursuing IT Help Desk (End User Engineer) professionals who are looking to ... will a strong desire to pursue a career in IT . Our Help Desk professionals are expected...and/or escalate as required with support vendors and RKON senior support engineers + Facilitates resolution of tickets/ service… more
- Prototype IT (Lewisville, TX)
- …is an entry level position and will assist our operations team including Customer Service , Help Desk and Hardware, with a focus on learning and understanding ... for effective ticketing + Minimum one (1) year customer service or help desk experience, preferred +...encounters with customers and fellow employees in a friendly, service -oriented manner + Maintain compliance with prototype: IT 's… more
- SAIC (Washington, DC)
- …to be remediated by junior and mid-level engineers. + Updates status of queued service requests with the IT service management system **Qualifications** ... need a minimum of 4 years of experience providing desk side support, acting as senior engineer...and lifecycle refresh activities. + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system… more
- General Dynamics Information Technology (Arlington, VA)
- …preferred + **Required Experience** : 3+ years of related experience on Service Desk + **Required Technical Skills** : IT experience supporting Help / ... turn into opportunity. And our work depends on a Service Desk Specialist joining our team to...this role. You will be interfacing with users and senior staff. Therefore, you should be articulate in your… more
- TEKsystems (Washington, DC)
- …all processes comprising day-to-day operations of Tier 1, receiving, managing, and tracking all customer IT contacts to the Service Desk . The Tier 1 Lead is ... 1 team daily operational job duties and responsibilities, providing senior level guidance on technologies, procedures, and service...outages in a timely manner, with collaboration with the Service Desk Manager and other IT… more
- City of New York (New York, NY)
- …Information Officer, with wide latitude for independent action and judgment, the IT Service Management Specialist will perform difficult and responsible work ... in evaluating, designing, and implementing IT Service Management processes and tools. This...supervise the work and activities of Junior, Mid-level, and Senior Service Technicians. Administering and delivering ongoing… more
- CACI International (Forest Heights, MD)
- …None Type of Travel: None * * * CACI is seeking a Shift Lead for their IT Service Desk , The Shift Lead will provide daily supervision, technical support and ... Service Desk Shift Lead Job Category:...able to communicate effectively, both written and verbal with senior management and technical staff + Possess excellent customer… more
- CACI International (Forest Heights, MD)
- …of Travel: None * * * CACI is seeking a Deputy Manager of an IT Service Desk , supporting day-to-day operations including training, hiring, performance ... Deputy Service Desk Manager Job Category: Project...Identify opportunities and recommend improvements and best practices to senior leadership. + Lead with resourceful mindset to drive… more
