- General Dynamics Information Technology (Washington, DC)
- …Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service , Help Desk Support,Information Technology (IT) Support ... Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class… more
- TEKsystems (Washington, DC)
- …Tier 1 has adequate staff to meet user needs under normal conditions. Skills: Service desk , Customer service , Help desk support, Help desk ... Support, SLA, servicenow, Service now, Remedy, Retention calls Top Skills Details: Service desk ,Customer service , Help desk support, Help … more
- Indigo IT, LLC (Washington, DC)
- Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a ... in the field - come join us today! The Help Desk Specialist serves as a member...of remote access software + Working knowledge of industry Service Desk processes and software + Familiarity… more
- General Dynamics Information Technology (Washington, DC)
- …grow a rewarding career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager you will help ensure today is safe and tomorrow is ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- Censeo Consulting Group (Washington, DC)
- Help Desk Analyst (Salesforce) The Company: Censeo Consulting Group is a top Washington DC based management consulting firm dedicated to helping public sector ... problems and guide them towards operational success. As a Help Desk Analyst (Salesforce) with Censeo, you...familiarity with various Salesforce products such as Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud + Ability… more
- General Dynamics Information Technology (Washington, DC)
- …team to HOW A PROGRAM MANAGER WILL MAKE AN IMPACT + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 ... are our differentiator. As a Program Manager you will help ensure today is safe and tomorrow is smarter....1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily… more
- CACI International (Bethesda, MD)
- Help Desk Specialist - TS/SCI w/ Poly Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Travel: None * * * CACI is seeking a Help Desk Specialist to join Our Luke...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem + Simulate… more
- CACI International (Bethesda, MD)
- …relevant experience. + TS/SCI clearance with poly + In-depth experience and knowledge of Help Desk support and IT Service Management + Demonstrated ... Help Desk Manager Job Category: Information...as focal point for customer concerns + Deliver IT Service Management support for applications over multiple customer segments… more
- Robert Half Technology (Baltimore, MD)
- …You might find this growing company in the Healthcare, Hospitals, Social Assistance field's Help Desk Analyst position to be just what you're looking for! Apply ... a fast-paced, team-driven environment. You'll be great at this Service Desk Analyst job if you can...chosen candidate to understand how their role as the Help Desk Analyst relates to IT projects… more
- CACI International (Bethesda, MD)
- …and/or identify and correct core problem + Providing Tier 1-4 support: + Tier 1 basic help desk resolution and service delivery. + Tier 2 in-depth technical ... Help Desk Specialist SME Job Category:... Help Desk Specialist SME Job Category: Information Technology Time...support. + Tier 3 expert product and service support. + Tier 4 outside support for problems… more
- COMSO, Inc (Fort Meade, MD)
- …defined by first response/Tier 1 support. + Work with a small team providing service availability monitoring and help desk support for internet-like ... Help Desk Level 0 (PIPELINE) -... Help Desk Level 0 (PIPELINE) - TS/SCI w/ Polygraph...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- American Humane (Washington, DC)
- …detail, excellent time management skills, and outstanding communication skills to serve as our Help Desk Specialist with our IT team. This position will be ... both remotely and in-person in our DC office. The Help Desk Specialist reports directly to the...multiple competing priorities. + Demonstrates high level of customer service orientation. + Sound judgement and high level of… more
- General Dynamics Information Technology (Beltsville, MD)
- …Be Able to Obtain:** Top Secret **Job Family:** SCA **Skills:** Problem Resolution, Service Desk ,Technical Helpdesk **Experience:** 5 + years of related ... how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to...of contact for IT problem resolutions for the DoS service desk . In this role, a typical… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage activities to ... standard operating procedures. + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. + SafeBoot… more
- Office of Administration (Washington, DC)
- …work assignments may include the following: Serves as the EOP help desk administrator of the Concur self- service travel system. Provides assistance with ... The incumbent administers the Concur CGE (Concur Government Edition) self- service travel system for the EOP. Coordinates and provides...managing the travel services help desk customer support phone line and… more
- Westat (Rockville, MD)
- **26704BR** **Job Title:** Sr. Help Desk Agent (Hourly) **Location:** MD - Rockville **Job Description:** Westat is seeking a technical Sr. Help Desk ... office, with the ability to coordinate activities and manage help desk agents across multiple projects that...years of equivalent work experience. * Must have customer service experience including LogMeIn123 or similar. * Experience with… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop ... Specialist shall support the HR Help Desk at the US Dept of...This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau.… more
- Trace Systems Inc (Washington, DC)
- Overview: Job Title: Help Desk Specialist Job Location: Naval Research Lab, 4555 Overlook Ave, SW, Washington, DC Security Clearance: US Government issued ... Trace Systems as we seek a talented and cleared Help Desk Specialist to play a pivotal...of NRL's cutting-edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak… more
- Optiv (Columbia, MD)
- …hybrid and is required to be in-office up to 3 days per week._ The Sr. Service Desk Analyst provides moderately complex support and rapid resolution to end users ... IT issues and update requests via helpdesk. The Sr. Service Desk Analyst will be required to...Department and track issues to resolution via an enterprise help desk system. + Troubleshoot and resolve… more
- NCR VOYIX (Germantown, MD)
- …to your local favorite around the corner. Position Summary & Key Areas of Responsibility The Help Desk Agent II will work in a fast-paced call center help ... USPS Retail Systems Software (RSS) to the US Postal Service enterprise. The technical support is delivered 100% via...NCR to provide specialized support. To meet these requirements, Help Desk Agents may be required to… more