- Automated Health Systems (Baltimore, MD)
- …House. We have openings for the following positions: Call Center Supervisors, Help Desk Technicians, Human Resources Staff, Administrative Assistant, Call Center ... that assist customers with MD Medicaid eligibility, enrollment, and related tasks. Help Desk Technician - responsible for providing administrative technical… more
- CohnReznick LLP (Baltimore, MD)
- …WSS where applicable. Ability to create connections to external data sources (eg, help desk ticketing system, knowledge base) using SQL and display information ... approach to work is essential. Knowledge of PowerAutomate a plus. Strong customer service and interpersonal skills. Willing to work as an effective member of a… more
- Dunhill Professional Search (Washington, DC)
- …user issues, and identify new features and enhancements and interacting with enterprise help desk staff as required to provide training, troubleshooting, and ... terminology into terms understandable to non-technical employees. Exceptional customer service skills. Experience with cloud infrastructure, digital workspace and… more
- General Dynamics Information Technology (Washington, DC)
- …Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service , Help Desk Support,Information Technology (IT) Support ... Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class… more
- CAI (Annapolis, MD)
- …R2366 **Employment type:** Full time **Worksite flexibility:** Onsite **Job Summary** We are seeking a Service Desk Analyst to perform help desk support ... and wide area network. **Job Description** **Job Profile Summary** We are seeking a Service Desk Analyst to perform help desk support while planning,… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Job Family:** Help Desk **Skills:** Customer Service , Help Desk ... 1 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- TEKsystems (Annapolis Junction, MD)
- …center is comprised of self- help knowledge portals as well as remote service desk resolution support and in-field customer engagement support for the Defense ... of the program, our customer will manage the Service Desk - which consists of self- help knowledge portals, remote service desk resolution support… more
- Administrative Office of the US Courts (Washington, DC)
- …customer expectations. Overseeing multiple layers of end-user and system support, starting with the AO's Service Desk ( Help Desk ), IT service ... geographical locations, including operational oversight and performance monitoring of Service Desk , Deskside Support, A/V Conferencing/Meeting Support, Asset… more
- Indigo IT, LLC (Washington, DC)
- Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a ... in the field - come join us today! The Help Desk Specialist serves as a member...of remote access software + Working knowledge of industry Service Desk processes and software + Familiarity… more
- Censeo Consulting Group (Washington, DC)
- Help Desk Analyst (Salesforce) The Company: Censeo Consulting Group is a top Washington DC based management consulting firm dedicated to helping public sector ... problems and guide them towards operational success. As a Help Desk Analyst (Salesforce) with Censeo, you...familiarity with various Salesforce products such as Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud + Ability… more
- Westat (Rockville, MD)
- …record of driving customer satisfaction and service level improvements. * Experienced with Help Desk tools such as AWS /Avaya and ServiceNow. * Ability to ... **26862BR** **Job Title:** Help Desk Team Lead **Location:** MD...support environment. * Experienced in implementing and managing IT Service Management frameworks. * Knowledge and experience in project… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …onsite in DC). Requirements GTM Help Desk Specialist - Dept of State The Help Desk Specialist shall provide full- service , Tier I help desk ... Help Desk Tier I Specialist -... Help Desk Tier I Specialist - Cleared Washington, DC...+ Log all request into the Government tracking system ( Service Now). + Add new users to the network… more
- General Dynamics Information Technology (Washington, DC)
- …team to HOW A PROGRAM MANAGER WILL MAKE AN IMPACT + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 ... are our differentiator. As a Program Manager you will help ensure today is safe and tomorrow is smarter....1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily… more
- CACI International (Bethesda, MD)
- Help Desk Specialist - TS/SCI w/ Poly Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Travel: None * * * CACI is seeking a Help Desk Specialist to join Our Luke...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem + Simulate… more
- CACI International (Bethesda, MD)
- …relevant experience. + TS/SCI clearance with poly + In-depth experience and knowledge of Help Desk support and IT Service Management + Demonstrated ... Help Desk Manager Job Category: Information...as focal point for customer concerns + Deliver IT Service Management support for applications over multiple customer segments… more
- Robert Half Technology (Baltimore, MD)
- …You might find this growing company in the Healthcare, Hospitals, Social Assistance field's Help Desk Analyst position to be just what you're looking for! Apply ... a fast-paced, team-driven environment. You'll be great at this Service Desk Analyst job if you can...chosen candidate to understand how their role as the Help Desk Analyst relates to IT projects… more
- CACI International (Bethesda, MD)
- …and/or identify and correct core problem + Providing Tier 1-4 support: + Tier 1 basic help desk resolution and service delivery. + Tier 2 in-depth technical ... Help Desk Specialist SME Job Category:... Help Desk Specialist SME Job Category: Information Technology Time...support. + Tier 3 expert product and service support. + Tier 4 outside support for problems… more
- COMSO, Inc (Fort Meade, MD)
- …defined by first response/Tier 1 support. + Work with a small team providing service availability monitoring and help desk support for internet-like ... Help Desk Level 0 (PIPELINE) -... Help Desk Level 0 (PIPELINE) - TS/SCI w/ Polygraph...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- Leidos (Rockville, MD)
- …team of colleagues who provide unmatched aid to our clients. **Primary Tasks:** + Provides Help / Service Desk assistance to end users on a variety of issues. ... an impact!! Leidos currently has an opening for a Help Desk Analyst (Tier 1). This is...job. **Please Note:** This position is covered under the Service Contract Act and is subject to minimum wage… more
- American Humane (Washington, DC)
- …detail, excellent time management skills, and outstanding communication skills to serve as our Help Desk Specialist with our IT team. This position will be ... both remotely and in-person in our DC office. The Help Desk Specialist reports directly to the...multiple competing priorities. + Demonstrates high level of customer service orientation. + Sound judgement and high level of… more
