- CAI (Annapolis, MD)
- Service Desk Analyst **Req number:** R2366 **Employment type:** Full time **Worksite flexibility:** Onsite **Job Summary** We are seeking a Service ... and wide area network. **Job Description** **Job Profile Summary** We are seeking a Service Desk Analyst to perform help desk support while planning,… more
- ERP International (Washington, DC)
- …International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst ** to support our DFC CFESS technical support ... Details and Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for DFC IT infrastructure + Work with… more
- CACI International (Forest Heights, MD)
- Service Desk Analyst - Mid (Hybrid) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: ... 15,000 tickets monthly through the Service Now service management software. The IT Help Desk supports a 12,000+ user community within the Department of… more
- BigBear.ai (Columbia, MD)
- Overview BigBear.ai is seeking a Service Desk Analyst primary responsibility is to resolve technical issues and provide prompt solutions to ensure smooth ... decisions Experience with JIRA ticketing process and reporting capabilities or similar service desk software Basic understanding of business intelligence suites… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support ... government in the heart of our nation's capital. As a Service Desk Technician / Help Desk Analyst , you are the foundation of our overall approach to… more
- TEKsystems (Baltimore, MD)
- …and applications by creating or removing end user accounts, rights, and permissions. Service Desk Analysts work closely with other IT department personnel and ... to assist with tasks that require specific knowledge or expertise. Service Desk Analysts will also balance creative and technical problem solving, customer… more
- TEKsystems (Halethorpe, MD)
- …diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. This work must ... VPN 4. Network Troubleshooting 5. Software Installation MUST HAVE THIS EXPERIENCE: + Service now experience (Or any type of ticket tracking) + High volume experience… more
- William C Brown Inc (Bowie, MD)
- …law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage… more
- Marriott (Annapolis, MD)
- …**Position Type** Management **JOB SUMMARY** As a member of the Service Desk Support organization, the support analyst provides first level hotel operations, ... knowledge of Marriott business functions and Marriott business processes * Experience with direct service desk support or previous usage of sales and catering or… more
- Censeo Consulting Group (Washington, DC)
- Help Desk Analyst (Salesforce) The Company: Censeo Consulting Group is a top Washington DC based management consulting firm dedicated to helping public sector ... and guide them towards operational success. As a Help Desk Analyst (Salesforce) with Censeo, you will...familiarity with various Salesforce products such as Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud + Ability… more
- Robert Half Technology (Alexandria, VA)
- Description We are in search of a skilled Help Desk Analyst II in the Higher Education sector, based in Alexandria, Virginia. In this role, you will become an ... software applications, and licenses. * Guarantee timely response and resolutions to service desk requests in harmony with service level agreements. *… more
- Fusion Technology LLC (Washington, DC)
- Lead Help Desk Business Analyst Who is Fusion Technology? Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the ... completed. + Documents and tracks customer incidents and requests via Service Now ticketing management system, updating troubleshooting and resolution efforts, and… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... customers when they call or walk into the customer service center, remotely, or at the customer's location. The...troubleshoot Mac hardware and software issues + Strong customer service and communication skills for in-person support as well… more
- Randstad US (Arlington, VA)
- help desk analyst . + arlington , virginia + posted april 23, 2024 **job details** summary + $30 - $35 per hour + temp to perm + high school + category computer ... as a Tier II Customer Support Representative in a federal government IT service delivery operation chartered with large scale, multi-faceted IT support. ? PC… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are... Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid ... notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as required. + Perform… more
- Three Saints Bay (Suitland, MD)
- **Technical Service Desk (TSD) Manager - Suitland (3723)** Location **Suitland, MD** Job Code **3723** \# of Openings **1** Apply Now ... and a Federal Government Contractor industry leader, is seeking a Technical Service Desk (TSD) Manager **POSITION RESPONSIBILITIES:** * Coordinating work efforts… more
- ManTech (Glen Burnie, MD)
- …Contributing to and developing knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site. + ... a motivated, career and customer-oriented **Senior** **Tier 1 Help Desk Support Services Specialist** to join our team in...the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three… more
- CACI International (Arlington, VA)
- …Delivery Analyst you will be responsible for ensuring the quality of service desk and deskside support services. Candidates will manage multiple tickets ... Service Delivery Analyst Job Category: Engineering...to Problem Management Team. + Misroute/re-route out-of-scope tickets to service desk or appropriate assignment queue to… more
- Jacobs (Washington, DC)
- …professionals experienced in the Palantir platform to join our team. As a Field Service Representative (FSR) Analyst , you will be on the front lines assisting ... success. Come help solve the world's hardest problems. As a dedicated Field Service Representative (FSR) Analyst for our organization's work with the Department… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... Who We Are HII-Mission Technologies is seeking an Intelligence Analyst to join our Operations Support Team (OST) located...This critical position is part of a 24/7 Help Desk team of technicians that is required to maintain… more