- Optiv (Columbia, MD)
- …hybrid and is required to be in-office up to 3 days per week._ The Sr. Service Desk Analyst provides moderately complex support and rapid resolution to end ... users at Optiv for IT issues and update requests via helpdesk. The Sr. Service Desk Analyst will be required to address issues that are escalated due to… more
- ERP International (Washington, DC)
- …International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst ** to support our DFC CFESS technical support ... Details and Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for DFC IT infrastructure + Work with… more
- TEKsystems (Annapolis, MD)
- Description: The Service Desk Analyst serves as the initial point of contact for IT and customer support for our team and ensures proper operation of ... individual supports end-user computing, special events, and meetings. The cornerstone of the Service Desk Analyst role is to provide end users with a… more
- BigBear.ai (Columbia, MD)
- Overview BigBear.ai is seeking a Service Desk Analyst primary responsibility is to resolve technical issues and provide prompt solutions to ensure smooth ... decisions Experience with JIRA ticketing process and reporting capabilities or similar service desk software Basic understanding of business intelligence suites… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support ... government in the heart of our nation's capital. As a Service Desk Technician / Help Desk Analyst , you are the foundation of our overall approach to… more
- Robert Half Technology (Baltimore, MD)
- …excellent communication skills who enjoys a fast-paced, team-driven environment. You'll be great at this Service Desk Analyst job if you can represent the ... company in the Healthcare, Hospitals, Social Assistance field's Help Desk Analyst position to be just what...how their role as the Help Desk Analyst relates to IT projects and IT Service… more
- TEKsystems (Baltimore, MD)
- …required Two TEK holidays - 9 hour shifts each a year required Skills: service desk , customer service , troubleshooting, legal support Top Skills Details: ... service desk ,customer service ,troubleshooting,legal support Additional Skills & Qualifications: Phone/Email Experience Level: Expert Level About TEKsystems:… more
- TEKsystems (Halethorpe, MD)
- …Work Schedule: M-F 10am-7pm and M-F 1pm-10pm Skills: Help desk , Customer service , Technical support, Service desk , Troubleshooting, Office 365, Windows ... diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call… more
- TEKsystems (Catonsville, MD)
- …and Non-Production environments *1-2 years' work experience in industry, client/customer service or technical help desk . *Experience working and communicating ... verification of completion will need to be done. Skills: Support, Customer service Top Skills Details: Support,Customer service Additional Skills &… more
- William C Brown Inc (Bowie, MD)
- …law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage… more
- Censeo Consulting Group (Washington, DC)
- Help Desk Analyst (Salesforce) The Company: Censeo Consulting Group is a top Washington DC based management consulting firm dedicated to helping public sector ... and guide them towards operational success. As a Help Desk Analyst (Salesforce) with Censeo, you will...familiarity with various Salesforce products such as Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud + Ability… more
- Fusion Technology LLC (Washington, DC)
- Lead Help Desk Business Analyst Who is Fusion Technology? Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the ... completed. + Documents and tracks customer incidents and requests via Service Now ticketing management system, updating troubleshooting and resolution efforts, and… more
- T. Rowe Price (Owings Mills, MD)
- …join us and grow your career with us. Overview The ideal Help Desk Agent will blend excellent problem-solving & exceptional communication and interpersonal skills, ... motivated toward and will learn the basics of providing World Class customer service through expressing empathy, taking ownership and advocating on behalf of every… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are... Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid ... notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as required. + Perform… more
- Universities Space Research Association (Washington, DC)
- …problems, installing hardware and software solutions, and supporting the USRA IT Service Desk . This position is responsible for administration and internal ... The Sr End User Support Analyst position provides high level technical support including...headquarters office in Washington, DC **Essential Duties/Responsibilities:** + Provide service desk support and resolve problems to… more
- ManTech (Glen Burnie, MD)
- …Contributing to and developing knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site. + ... a motivated, career and customer-oriented **Senior** **Tier 1 Help Desk Support Services Specialist** to join our team in...the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three… more
- Jacobs (Washington, DC)
- …professionals experienced in the Palantir platform to join our team. As a Field Service Representative (FSR) Analyst , you will be on the front lines assisting ... success. Come help solve the world's hardest problems. As a dedicated Field Service Representative (FSR) Analyst for our organization's work with the Department… more
- Marriott (Bethesda, MD)
- …Completes projects or additional assignments as requested by the Support Manager. The Service Desk operates on a 24x7x365 basis and flexibility with schedule ... **Position Type** Management As a member of the IT Service Delivery organization, the support analyst provides...inquiries per department policy + Creates and updates Help Desk incident or service tickets as defined… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... Who We Are HII-Mission Technologies is seeking an Intelligence Analyst to join our Operations Support Team (OST) located...This critical position is part of a 24/7 Help Desk team of technicians that is required to maintain… more
- Johns Hopkins University (Baltimore, MD)
- …products available either in-store or through traditional Hopkins purchasing methods. To service customers, the incumbent will need to be well-versed in current ... needed. **Specific Duties & Responsibilities** + Greet and provide service to customers, faculty, staff, and students in a...hardware and software questions/issues by serving on the Help Desk or support desk committees. + Keep… more