- CAI (Annapolis, MD)
- Service Desk Analyst **Req number:** R2366 **Employment type:** Full time **Worksite flexibility:** Onsite **Job Summary** We are seeking a Service ... and wide area network. **Job Description** **Job Profile Summary** We are seeking a Service Desk Analyst to perform help desk support while planning,… more
- ERP International (Washington, DC)
- …International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst ** to support our DFC CFESS technical support ... Details and Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for DFC IT infrastructure + Work with… more
- BigBear.ai (Columbia, MD)
- Overview BigBear.ai is seeking a Service Desk Analyst primary responsibility is to resolve technical issues and provide prompt solutions to ensure smooth ... decisions Experience with JIRA ticketing process and reporting capabilities or similar service desk software Basic understanding of business intelligence suites… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support ... government in the heart of our nation's capital. As a Service Desk Technician / Help Desk Analyst , you are the foundation of our overall approach to… more
- Robert Half Technology (Baltimore, MD)
- …excellent communication skills who enjoys a fast-paced, team-driven environment. You'll be great at this Service Desk Analyst job if you can represent the ... company in the Healthcare, Hospitals, Social Assistance field's Help Desk Analyst position to be just what...how their role as the Help Desk Analyst relates to IT projects and IT Service… more
- TEKsystems (Halethorpe, MD)
- …Supporting a large healthcare customer. Out team is looking to add another Service Desk Agent to the existing team. Daily responsibilities include logging, ... installations + VPN support Skills: Help desk , Customer service , Technical support, Service desk , Troubleshooting, Office 365, Windows 10, Phone support,… more
- TEKsystems (Baltimore, MD)
- …and applications by creating or removing end user accounts, rights, and permissions. Service Desk Analysts work closely with other IT department personnel and ... to assist with tasks that require specific knowledge or expertise. Service Desk Analysts will also balance creative and technical problem solving, customer… more
- TEKsystems (Halethorpe, MD)
- …diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. This work must ... VPN 4. Network Troubleshooting 5. Software Installation MUST HAVE THIS EXPERIENCE: + Service now experience (Or any type of ticket tracking) + High volume experience… more
- William C Brown Inc (Bowie, MD)
- …law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage… more
- Censeo Consulting Group (Washington, DC)
- Help Desk Analyst (Salesforce) The Company: Censeo Consulting Group is a top Washington DC based management consulting firm dedicated to helping public sector ... and guide them towards operational success. As a Help Desk Analyst (Salesforce) with Censeo, you will...familiarity with various Salesforce products such as Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud + Ability… more
- Leidos (Rockville, MD)
- …for an opportunity to make an impact!! Leidos currently has an opening for a Help Desk Analyst (Tier 1). This is an exciting opportunity to use your experience ... who provide unmatched aid to our clients. **Primary Tasks:** + Provides Help/ Service Desk assistance to end users on a variety of issues. Identifies, researches,… more
- Fusion Technology LLC (Washington, DC)
- Lead Help Desk Business Analyst Who is Fusion Technology? Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the ... completed. + Documents and tracks customer incidents and requests via Service Now ticketing management system, updating troubleshooting and resolution efforts, and… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are... Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid ... notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as required. + Perform… more
- ManTech (Glen Burnie, MD)
- …Contributing to and developing knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site. + ... a motivated, career and customer-oriented **Senior** **Tier 1 Help Desk Support Services Specialist** to join our team in...the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three… more
- Jacobs (Washington, DC)
- …professionals experienced in the Palantir platform to join our team. As a Field Service Representative (FSR) Analyst , you will be on the front lines assisting ... success. Come help solve the world's hardest problems. As a dedicated Field Service Representative (FSR) Analyst for our organization's work with the Department… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... Who We Are HII-Mission Technologies is seeking an Intelligence Analyst to join our Operations Support Team (OST) located...This critical position is part of a 24/7 Help Desk team of technicians that is required to maintain… more
- Maryland Department of Transportation (Baltimore City County, MD)
- Maximo IT Functional Analyst (DOT IT FUNCTIONAL ANALYST I) Salary $53,627.00 - $89,425.00 Annually Location Baltimore City Job Type Full Time Job Number ... We are committed to quality and excellence in customer service , and we rely on our organization's values, traditions...to achieve these goals. Nature of Work: The Maximo Analyst will facilitate the installation of the MDTA's Computerized… more
- Johns Hopkins University (Baltimore, MD)
- …products available either in-store or through traditional Hopkins purchasing methods. To service customers, the incumbent will need to be well-versed in current ... needed. **Specific Duties & Responsibilities** + Greet and provide service to customers, faculty, staff, and students in a...hardware and software questions/issues by serving on the Help Desk or support desk committees. + Keep… more
- Federal Reserve Bank (Washington, DC)
- …respond to deletion approval requests sent to OSEC by the Board Applications Service Desk (BASD). Reference Requests: Supports facilitation of responses to ... Records & Information Management Analyst - Office of the Secretary - R024443 Primary...and electronic records; triaging and supporting resolution of IT/Help Desk issues related to Records Program IT systems; providing… more
- SAIC (Washington, DC)
- …cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides ... Space Sector of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA....Crystal City (Arlington), VA and Washington DC.** Supports customer service requests and IT service delivery within… more