- CAI (Annapolis, MD)
- Service Desk Analyst **Req number:** R2366 **Employment type:** Full time **Worksite flexibility:** Onsite **Job Summary** We are seeking a Service ... and wide area network. **Job Description** **Job Profile Summary** We are seeking a Service Desk Analyst to perform help desk support while planning,… more
- Optiv (Columbia, MD)
- …hybrid and is required to be in-office up to 3 days per week._ The Sr. Service Desk Analyst provides moderately complex support and rapid resolution to end ... users at Optiv for IT issues and update requests via helpdesk. The Sr. Service Desk Analyst will be required to address issues that are escalated due to… more
- ERP International (Washington, DC)
- …International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst ** to support our DFC CFESS technical support ... Details and Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for DFC IT infrastructure + Work with… more
- TEKsystems (Annapolis, MD)
- Description: The Service Desk Analyst serves as the initial point of contact for IT and customer support for our team and ensures proper operation of ... individual supports end-user computing, special events, and meetings. The cornerstone of the Service Desk Analyst role is to provide end users with a… more
- BigBear.ai (Columbia, MD)
- Overview BigBear.ai is seeking a Service Desk Analyst primary responsibility is to resolve technical issues and provide prompt solutions to ensure smooth ... decisions Experience with JIRA ticketing process and reporting capabilities or similar service desk software Basic understanding of business intelligence suites… more
- Intuit (Washington, DC)
- Overview Come join Intuit as a Service Desk Analyst 2. What you'll bring + Knowledge of database software and Microsoft Office applications. + Minimum of an ... Associate's Degree in a computer technology or equivalent from two-year College or technical school. + Previous experience with Microsoft Word, Excel, PowerPoint and Outlook software is preferred. + Strong interpersonal/communication skills with the ability to… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support ... government in the heart of our nation's capital. As a Service Desk Technician / Help Desk Analyst , you are the foundation of our overall approach to… more
- Robert Half Technology (Baltimore, MD)
- …excellent communication skills who enjoys a fast-paced, team-driven environment. You'll be great at this Service Desk Analyst job if you can represent the ... company in the Healthcare, Hospitals, Social Assistance field's Help Desk Analyst position to be just what...how their role as the Help Desk Analyst relates to IT projects and IT Service… more
- TEKsystems (Halethorpe, MD)
- …Supporting a large healthcare customer. Out team is looking to add another Service Desk Agent to the existing team. Daily responsibilities include logging, ... installations + VPN support Skills: Help desk , Customer service , Technical support, Service desk , Troubleshooting, Office 365, Windows 10, Phone support,… more
- TEKsystems (Baltimore, MD)
- …required Two TEK holidays - 9 hour shifts each a year required Skills: service desk , customer service , troubleshooting, legal support Top Skills Details: ... service desk ,customer service ,troubleshooting,legal support Additional Skills & Qualifications: Phone/Email Experience Level: Expert Level About TEKsystems:… more
- TEKsystems (Halethorpe, MD)
- …Work Schedule: M-F 10am-7pm and M-F 1pm-10pm Skills: Help desk , Customer service , Technical support, Service desk , Troubleshooting, Office 365, Windows ... diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call… more
- William C Brown Inc (Bowie, MD)
- …law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage… more
- Censeo Consulting Group (Washington, DC)
- Help Desk Analyst (Salesforce) The Company: Censeo Consulting Group is a top Washington DC based management consulting firm dedicated to helping public sector ... and guide them towards operational success. As a Help Desk Analyst (Salesforce) with Censeo, you will...familiarity with various Salesforce products such as Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud + Ability… more
- CACI International (Arlington, VA)
- Help Desk Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of ... Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in...to be completed by system users. + Improve current service desk processes and procedures and champion… more
- Leidos (Rockville, MD)
- …for an opportunity to make an impact!! Leidos currently has an opening for a Help Desk Analyst (Tier 1). This is an exciting opportunity to use your experience ... who provide unmatched aid to our clients. **Primary Tasks:** + Provides Help/ Service Desk assistance to end users on a variety of issues. Identifies, researches,… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Functional Business Analyst - Help Desk ** **Category:** Business Analysis (functional and technical) **Main location:** United States, Virginia, Arlington ... of Momentum ERP product or similar ERP product though not required, customer service and Business Functional Analyst skills/abilities, SQL is a plus; as… more
- Fusion Technology LLC (Washington, DC)
- Lead Help Desk Business Analyst Who is Fusion Technology? Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the ... completed. + Documents and tracks customer incidents and requests via Service Now ticketing management system, updating troubleshooting and resolution efforts, and… more
- Randstad US (Arlington, VA)
- help desk analyst . + arlington , virginia + posted 8 days ago **job details** summary + $30 - $35 per hour + temp to perm + high school + category computer and ... as a Tier II Customer Support Representative in a federal government IT service delivery operation chartered with large scale, multi-faceted IT support. ? PC… more
- T. Rowe Price (Owings Mills, MD)
- …join us and grow your career with us. Overview The ideal Help Desk Agent will blend excellent problem-solving & exceptional communication and interpersonal skills, ... motivated toward and will learn the basics of providing World Class customer service through expressing empathy, taking ownership and advocating on behalf of every… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are... Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid ... notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as required. + Perform… more