- MartinFederal Consulting, LLC (Merritt Island, FL)
- …joining our growing team today! JOB OVERVIEW MartinFed has an opening for an Incident Response Analyst to join our team of talented and diverse individuals. ... The Incident Responder (IR) conducts incident ...to significant cyber incidents and providing oversight for this service . + Collaborate and coordinate with other Security Operations… more
- Gilead Sciences, Inc. (Raleigh, NC)
- …for managing and leading our Security Fusion Center comprised of the SOC and Incident Response teams. This critical team will be responsible for monitoring and ... This critical role will lead the Security Fusion center to triage, provide incident response management, and conduct security investigations and forensics for… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large...of contact for all technology-related problems. + Coordinate the Incident Response Process: perform and participate in… more
- City of College Station (College Station, TX)
- …application packages, and diagnostic troubleshooting utilities. Record, track, and document the service desk request and incident process, including all ... IT Service Desk Representative Intern/PTNB Print (https://www.governmentjobs.com/careers/cstx/jobs/newprint/4483720)...ensure resolution and end-user satisfaction. + Perform first level incident and request response and resolution for… more
- Beth Israel Lahey Health (Boston, MA)
- … management. This includes logging, triaging, resolving, and timely follow up of service requests/incidents. The Service Desk Analyst interacts with all ... various information technology areas. On a day-to-day basis, the Service Desk Analyst ensures proper operation and...calls, emails, work orders or alerts by creating an incident /request using the IT Service Management Suite… more
- Price Chopper (Schenectady, NY)
- …to minimize the operational impact to the opcos Provide any required documentation to managed service support desk Monitor and ensure that service levels are ... being met or exceeded for both internal and managed service support desk . Interface with second level...etc. to meet urgent business needs Act as primary Incident manager when a full crisis management event is… more
- CareOregon (Medford, OR)
- …building rounds, and perform other routine security services. + Provide security incident response and/or investigation as needed, including escalating to law ... with all federal laws. Job Title Security and Front Desk Customer Service Representative - JCC Exemption...enforcement if necessary. + Create clear, concise incident reporting documentation. + Provide scene assessment of emergencies… more
- Cayuse Holdings (Arlington, VA)
- …include creating incident tickets, Stakeholder engagement, quality customer service , accurately scoring incidents, and meeting response timelines. These ... Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more. The Service Desk Agent performs a variety of complex tasks, which… more
- Red River (Lexington, MA)
- …active Secret clearance to join our team! The Team Lead (Tier 2) is a strong service desk engineer, primarily responsible for working on a team within the ... Service Desk and managing the day-to-day functions,...24x7x365 environment as they provide all manner of the incident , change, and problem resolution + Maintains a wide… more
- HonorHealth (Phoenix, AZ)
- …of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary The Service Desk Analyst I answers inbound support calls, work with ... customers to define and document incident scope, research and troubleshoot issues to achieve first...resolution or escalate incidents when appropriate. In addition, the Service Desk Analyst I participates in a… more
- Safran (Santa Maria, CA)
- Service Desk Analyst M/F Company :...if the call is passed to another person. Maintain service level agreements on response turnaround. Set ... the IT service management system used to organize and prioritize incident and request tickets from clients. Responsible for maintaining the designated IT/IS… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …incidence response , and escalation supporting the US BICES-X Coalition Support Service Desk . In addition, position requires attention to detail and ability ... the administration of e-mail systems. + Provides phone and help- desk support for local and off-site users. + Analyzes...of servers and systems. + Sets up administrator and service accounts. + Maintains system documentation. + Interacts with… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD... by the third ring. + Create a customer incident in Remedy, the call tracking software for every ... via telephone. + Coordinate with team to ensure rapid response times and follow-up with customers. + Ensure that...Network+, or Security+ CE, or higher + Superior customer service skills a must. Strong desire to provide the… more
- Carle (Urbana, IL)
- …assisting the resident and/or calling 911. Contacts family/responsible party and completes incident report(s). + Coordinates emergency response in the event of ... Front Desk Assistant (24 hours every other week) +...week) + Department: Windsor Resident Services + Entity: Champaign-Urbana Service Area + Job Category: Clerical/Admin + Employment Type:… more
- Boston University (Boston, MA)
- …scope, and severity of incidents and appropriately invoking the Major Incident response teams for life-safety, business transaction-critical, and ... rotation or a permanently scheduled assignment. Participate in multiple service , platform or project teams as a subject matter...or project teams as a subject matter expert. Provide incident control and response , and ensure resolution.… more
- Transportation Security Administration (Springfield, VA)
- …maintain and retain a Secret Security Clearance. Based on mission demands and Critical Incident Management Response , may be required to work longer than 8 hours ... of movement for people and commerce. Responsibilities This Program Analyst (Regional Desk Officer) position is located in the Western Hemisphere Regional Desk… more
- Service Source (Newport News, VA)
- …(eg frequent introduction of new programs, applications, or procedures). In response to computer output instructions or error conditions, choose or devise ... standard procedures do not provide a solution (eg reassign incident ticket to the appropriate tier 2); then refer...Annual Performance Review. + Perform a variety of help desk services including tier 0 administrative work and tier… more
- Deloitte (Colorado Springs, CO)
- …and time and project management skills + Familiarity with common ticketing systems and service desk software for efficient incident tracking and management ... implements, and manages solutions across five verticals: Strategy, Defense and Response ; Identity; Infrastructure; Data; and Application Security. Our dynamic team… more
- First Horizon Bank (Lafayette, LA)
- …On site at location in job posting** **Summary** The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank (FH) ... of the issue, inquiry or request in a call record or incident management tracking application. + Follow step-by-step problem solving instructions prescribed in… more
- Red River (Chantilly, VA)
- …the organization's reputation with existing clients by providing exceptional customer service . Ideal candidates should exhibit enthusiasm, focus, and a keen ... of the role demands dedication, persistence, resourceful utilization, and a level of customer service akin to that of a superhero in a blockbuster movie. You will be… more