- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD... by the third ring. + Create a customer incident in Remedy, the call tracking software for every ... via telephone. + Coordinate with team to ensure rapid response times and follow-up with customers. + Ensure that...Network+, or Security+ CE, or higher + Superior customer service skills a must. Strong desire to provide the… more
- Koniag Government Services (Washington, DC)
- …+ Knowledge of ITIL framework for incident management + Experience with service desk ticketing systems. + Familiarity with cloud-based service management ... a Koniag Government Services company, is seeking an Operations Support Lead to oversee incident response teams and manage SLA requirements for trouble tickets in… more
- CACI International (Washington, DC)
- …Applications and Platforms Operations Center (APOC) Manager who will lead NASA's Tier 1 Enterprise Service Desk (ESD) and Ops Centers. The APOC Manager will be a ... and Platforms Security Operations Center (APSOC), which centralizes our security incident response process, provides spillage management and sanitization… more
- Leidos (Chantilly, VA)
- …& server infrastructures. + Develop and implement network/application monitoring and incident response procedures. + Collaborate with cross-functional teams to ... + Active Top-Secret clearance + Experience with ITSM (IT Service Management) tools managing incident , request, CMDB,...+ Experience with NMS (Network Monitoring System) and prioritizing incident response . + Ability to meet in-person… more
- Export-Import Bank of the United States (Washington, DC)
- …monitoring and diagnostics, situation awareness and threat assessment, vulnerability management, incident response operations and management. In addition to the ... ticketing, problem resolution, and asset tracking systems in support of help desk operations. Oversees the contractor's work and their day-to-day activities which… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests… more
- Legence (Mclean, VA)
- …and making systems run better at unmatched speed and scale. **Position Overview** Our IT Service Desk is the central point of contact for all IT related ... achieved as well as meeting customer satisfaction and continuous service delivery demands. Service Desk ...assist all our users with any logged IT related incident when called upon. + To take ownership of… more
- M. C. Dean (Washington, DC)
- …system reports as requested by the Operations Manager. + Support review of incident response timelines to contribute to development of After Action Reports ... + Minimum 4 years of experience with IT help desk or service desk support....Federal government system account management processes + Experience with incident and work order ticket triage and management; Remedy… more
- CGI Technologies and Solutions, Inc. (Reston, VA)
- **Enterprise Monitoring & Support Specialist II** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Reston **Alternate ... IT services within an organization. As a collaborator/analyst in incident management, the individual will be at the forefront...in UNIX and Linux environments, with an understanding of Service Oriented Architecture (SOA) and Java. * Knowledge of… more
- HCA Healthcare (Dulles, VA)
- … service requests and incident resolutions through the Division Service Desk . Reviews problem tracking databases. d) Documents interactions with physician ... as needed. i) Serves as a subject-matter expert for provider support to the Service Desk Community. **3. Access: HCA-IT&S, Inc.** a) Collects, validates, and… more
- ManTech (Mclean, VA)
- …Officer (EITSO) to serve on a team of IT support professionals responsible for incident response , deskside service , and project management. Teams are ... of one of several teams. They include Geographic Location Support Centers, Centralized Service Desk Operations, or Mission Component Teams. Regardless of the… more
- IBM (Washington, DC)
- …engineering, security operations, security event management, security compliance, security engineering, incident response , and service catalog. Driven by ... 3 support (including advanced troubleshooting and root cause analysis to expedite incident resolution). Sound interesting? Here's more! At the business level, the… more
- Export-Import Bank of the United States (Washington, DC)
- …diagnostics, situation awareness and threat assessment, vulnerability assessment and management, incident response operations and management. In addition to the ... Ensuring compliance with procurement terms, license agreements, warranties, security, and service level agreements, it is essential for this role to maintain… more
- General Dynamics Information Technology (Falls Church, VA)
- …(KB) articles to ensure that customers of the system have a pathway through the Service Desk for resolving issues and requests and decrease the number of ... of AI and Machine Learning based Operations for predictive analysis, automated incident detection and response , root cause analysis, and self-healing and… more
- ManTech (Chantilly, VA)
- **Secure our Nation, Ignite your Future** Provides technical support and customer service to the organization's users of computer applications and hardware (eg, PCs, ... software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring… more
- ManTech (Vienna, VA)
- …your Future** **Responsibilities include, but are not limited to:** _Incident Response :_ + Using ITIL-based processes to streamline the receipt, triage, ... services, software systems engineering and/or application development to restore service and/or identify problems. + Special non-commercial systems administrator… more
- General Dynamics Information Technology (Falls Church, VA)
- …Our responsibilities extend to network operations, server management, system monitoring, incident response , and monitoring the availability, performance, and ... is easily understood. You will need to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.** **This is an… more
- M. C. Dean (Arlington, VA)
- …+ Hands on experience with systems maintenance, management to include physical, cyber, service desk and physical response . + Preferred experience working ... schedules are met (eg, deployments, imaging, vulnerability management). + Oversees incident and event management to ensure resolution times for fault conditions… more
- RTX Corporation (Springfield, VA)
- …incidents with both short-term workarounds and long-term solutions Responds to escalated service desk /team requests Communicate effectively (in oral and written ... with external teams to improve user experience Assist customers with Tier 2 incident resolution for Linux and windows applications Provide remote end user desktop… more
- RTX Corporation (Springfield, VA)
- …with both short-term workarounds and long-term solutions + Responds to escalated service desk /team requests + Communicate effectively (in oral and written ... external teams to improve user experience + Assist customers with Tier 2 incident resolution for Linux and windows applications + Provide remote end user desktop… more