- Integrits Corporation (San Diego, CA)
- …administrative services primarily in the areas of Information Technology Service Management ( ITSM ), Navy Enterprise Service Desk (NESD) Help Desk , ... Summary Individual assists NAVWAR 4.1 In- Service and Distance Support (DS) Lead ...and understanding of the Navy's DS and NAVY Enterprise Service Desk (NESD) Help Desk … more
- CACI International (VA)
- …will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk , endpoint management and ... support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and...Hub. **More About the Role:** + As a technical lead for a ServiceNow ITSM product workstream,… more
- CACI International (Forest Heights, MD)
- Service Desk Shift Lead ...experience with Automatic Call Distribution (ACD) systems and ServiceNow ITSM + Must be able to communicate effectively, both ... Type of Travel: None * * * CACI is seeking a Shift Lead for their IT Service Desk , The Shift Lead will provide daily supervision, technical support and… more
- General Dynamics Information Technology (El Segundo, CA)
- …contribute to Knowledge management system to aid in incident resolution. + Work with ITSM Service Lead and Functional leads to continuously develop Knowledge ... Trust/Other Required:** None **Job Family:** Business Operations **Skills:** IT Service Management Tools, ITSM , Service Desk...our team to work directly with the PMO and ITSM Service Delivery Lead to… more
- Boston University (Boston, MA)
- … Service & Support Service Desk team is looking for a Lead Service Desk Specialist who will be responsible for supervising the day-to-day ... as a member of our Incident Coordination team. The Lead Service Desk Specialist is...2+ years of management experience. + Extensive experience with ITSM ticketing system such as ServiceNow. Preferred Qualifications: The… more
- Marriott (Columbus, OH)
- …Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Manager of IT Service Desk Technologies is a key leadership role responsible for guiding ... outstanding value to both clients and stakeholders. Reporting to the Director, IT Service Desk Technologies this associate will collaborate closely with senior… more
- Hormel Foods (Austin, MN)
- **Team Lead - IT Service Desk ** **Hormel Foods Corporation** **ABOUT HORMEL FOODS -** **_Inspired People. Inspired Food. (TM) _** Hormel Foods Corporation, ... and http://csr.hormelfoods.com/ . **RESPONSIBILITIES** + Oversees and provides guidance to the Service Desk Technicians and Computer Operators. + Ensures the… more
- Cayuse Holdings (Arlington, VA)
- …depending on needs to support 24/7/365 operations. **Reports to** : Program Manager, Service Desk Lead **Working Conditions** + Professional office ... have been resolved. + Document issue resolution steps and maintain records of all Service Desk activities in ITSM . + Maintain and update the Knowledge Base… more
- General Dynamics Information Technology (Colorado Springs, CO)
- …optimizing, standardizing, and streamlining policies, processes, and standard operating procedures + Service desk ITSM (Tiers 1-3) support experience ... to Obtain:** Top Secret/SCI **Job Family:** Help Desk **Skills:** Customer Service ,Group Problem Solving,IT Service Desk ,People Management, Service … more
- General Dynamics Information Technology (Arlington, VA)
- …is no challenge we can't turn into opportunity. And our work depends on a Service Desk Specialist joining our team to support the National Guard activities at ... people are our differentiator. We are seeking a customer service centered Service Desk Specialist...+ Provide Tier 2 IT operations control support using ITSM ticketing system such ServiceNow in the form of… more
- CACI International (Forest Heights, MD)
- Deputy Service Desk Manager Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... None * * * CACI is seeking a Deputy Manager of an IT Service Desk , supporting day-to-day operations including training, hiring, performance monitoring and… more
- NuAxis Innovations (Reston, VA)
- …ideal candidate will be responsible for overseeing the day-to-day operations of the service desk , ensuring timely resolution of support requests, and maintaining ... + Ensure responsiveness to end-user problems by overseeing the service desk operations. + Develop a communications...requests based on defined criteria. + Adhere to IT Service Management ( ITSM ) operating procedures and existing… more
- Robert Half Technology (Charlotte, NC)
- …processes and enhance service delivery. Responsibilities: + Team Leadership and Development: Lead and manage a team of help desk technicians, analysts, and ... of high-quality technical support services to end-users. You will lead a team of help desk technicians,...team members to foster professional growth and development. + Service Desk Operations: Oversee the day-to-day operations… more
- City of New York (New York, NY)
- …IT Help Desk Supervisor. With a strong background in IT Service Management ( ITSM ), enterprise/asset management, and proficiency in utilizing ServiceNow the ... issues, acting as an escalation point for the help desk team. - Continuously assess and improve ITSM...related to incident and asset management, measuring, and improving service desk performance. - Maintain documentation for… more
- BCMC (Arlington, VA)
- …cyber capabilities to address emerging threats. We are seeking a System Operations (SysOps) Service Desk (SOSD) Deputy Manager who reports to the Director of ... to be process oriented and accountable for the overall success of the SysOps Service Desk . Responsibilities Include: - Manage SOSD team consisting of up to… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without ... (EOC) Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and… more
- General Dynamics Information Technology (Bossier City, LA)
- …None **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Support,IT Service Desk ,Troubleshooting **Experience:** 2 + years of ... team to support the Department of the Navy Enterprise Service Desk (NESD) activities at our Bossier...variety of methods including phone, email, chat, and enterprise ITSM . In this role, a typical day will include:… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …support, incidence response, and escalation supporting the US BICES-X Coalition Support Service Desk . In addition, position requires attention to detail and ... the administration of e-mail systems. + Provides phone and help- desk support for local and off-site users. + Analyzes...2 or higher certification required. + Experience with IT Service Management ( ITSM ), Tier 0-3 ticket escalation… more
- Hyundai Autoever America (Savannah, GA)
- 20226 - Service Desk Rep. 1 Savannah, GA...and quickly respond to and process Helpdesk tickets using ITSM in a timely and reliable manner. * Install, ... as assigned. * Open/Close and update incident history via Service Now, or other Helpdesk applications, as assigned. *...and reports/escalates helpdesk related issues to the Helpdesk Team Lead and then to the Manager, Customer Support, as… more
- Hyundai Autoever America (Savannah, GA)
- Sr. Service Desk Rep. Savannah, GA (onsite...and quickly respond to and process Helpdesk tickets using ITSM in a timely and reliable manner. * Install, ... as assigned. * Open/Close and update incident history via Service Now, or other Helpdesk applications, as assigned. *...and reports/escalates helpdesk related issues to the Helpdesk Team Lead and then to the Manager, Customer Support, as… more