- Bering Straits Native Corporation (Aberdeen, MD)
- …IT incidents and requests received from Remedy tickets escalated by the Tier 1 Service Desk .Create Remedy tickets for incidents and requests that are received by ... updates to Remedy work logs to be viewed by Service Desk Analysts and by the user...phone calls when directed by the Tier 2 Lead Manager during peak hours and when call volumes are… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager . GDIT is your place to ... projects and grow a rewarding career. At GDIT, people are our differentiator. As a Service Desk Program Manager you will help ensure today is safe and… more
- General Dynamics Information Technology (Washington, DC)
- …joining our team to HOW A PROGRAM MANAGER WILL MAKE AN IMPACT + Provide program support as a Service Desk Supervisor + Supervise 45 Service ... your opportunity to make a personal impact as a Program Manager . GDIT is your place to...1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily… more
- General Dynamics Information Technology (Washington, DC)
- …**US Citizenship Required:** Yes **Job Description:** We are currently seeking an Enterprise Service Desk Manager with who will provide oversight in ... customer experience and relationship management, and prioritizing and allocating workflow. The Enterprise Service Desk Manager will ensure the service … more
- Deloitte (Rosslyn, VA)
- …Work You'll Do + Managing and overseeing the daily operations of the IT service desk , including incident management, service requests, and user support. ... By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution...+ Developing and implementing service desk policies, procedures, and best practices… more
- Marriott (Forest Heights, MD)
- …all areas of the Front Office in the absence of the Front Office or Front Desk Manager . * Supports daily Front Desk shift operations. **Supporting Progress ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and achieve the… more
- Marriott (Forest Heights, MD)
- …continuous improvement. **Managing Projects and Policies** * Implements the customer recognition/ service program , communicating and ensuring the process. * ... Front Office in the absence of the Front Office or Assistant Front Office Manager . **Ensuring Exceptional Customer Service ** * Provides services that are above… more
- BCMC (Arlington, VA)
- …cyber capabilities to address emerging threats. We are seeking a System Operations (SysOps) Service Desk (SOSD) Deputy Manager who reports to the Director ... customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network...and accountable for the overall success of the SysOps Service Desk . Responsibilities Include: - Manage SOSD… more
- Three Saints Bay (Suitland, MD)
- **Technical Service Desk (TSD) Manager - Suitland (3723)** Location **Suitland, MD** Job Code **3723** \# of Openings **1** Apply Now ... Federal Government Contractor industry leader, is seeking a Technical Service Desk (TSD) Manager **POSITION...the previous * Perform the duties of the Contract Program Manager in their absence. **POSITION REQUIREMENTS:**… more
- CACI International (Bethesda, MD)
- Help Desk Manager Job Category: Information Technology...with poly + In-depth experience and knowledge of Help Desk support and IT Service Management + ... None * * * CACI is seeking a Help Desk Manager to join Our Luke Team!...as focal point for customer concerns + Deliver IT Service Management support for applications over multiple customer segments… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...and within SLA parameters. + Support WMATA's PC Refresh Program . The program includes but not limited… more
- ERP International (Washington, DC)
- …International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC CFESS technical support ... program . Qualified candidates are urged to apply to learn more...Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now… more
- ERP International (Washington, DC)
- …Full Time **Asset Manager ** to support our DFC CFESS technical support program . Qualified candidates are urged to apply to learn more about this great ... Selection Process:** + Recruiter Pre-Screen + If selected, Interview with Hiring Manager and/or Technical Lead **Required Experience:** + 2-3+ years of Asset… more
- Cayuse Holdings (Washington, DC)
- …competitive landscape and unlock new opportunities for growth and innovation. The IT Service Desk Supervisor provides customer service solutions within ... situations. + IT certifications (eg, CompTIA A+, ITIL, Microsoft Certified Professional) + Service Desk or Customer Service experience. + Experience with… more
- Chenega Corporation (Alexandria, VA)
- …provides the services, staff, and expertise to operate and maintain the AGC Service Desk functions, including the ticketing system and operational support and ... JWICS and support for Data Transfer Across domain activities. + Lead service desk functions, including installing computer equipment (printers, multi-function… more
- Aimbridge Hospitality (Linthicum Heights, MD)
- …is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior ... all encounters with guests and associates in a friendly service oriented manner. + Maintain regular attendance in compliance...Set the standard for guest relations at the Front Desk . + Obtain all necessary information when taking room… more
- Randstad US (Arlington, VA)
- help desk analyst. + arlington , virginia + posted april 23, 2024 **job details** summary + $30 - $35 per hour + temp to perm + high school + category computer and ... on the use of equipment in collaboration with the training manager . ? Coordinate post installation operations and maintenance support. Qualifications: Knowledge,… more
- Marriott (Hyattsville, MD)
- …areas of the Front Office in the absence of the Front Office or Front Desk Manager . * Utilizes interpersonal and communication skills to lead, influence, and ... SUMMARY** Hotel operations management generalist position that supports Front Desk (including Bell/Door Staff, Switchboard, AYS, and Concierge/Guest Services), Rooms… more
- SAIC (Washington, DC)
- …and requests annually. Delivering customer service through an enterprise IT service desk ; contracted business service desks and on-site deskside ... **Description** The service delivery manager is accountable and...reduce the frequency and levels of human interaction with service desk and desk side… more
- Administrative Office of the US Courts (Washington, DC)
- …geographical locations, including operational oversight and performance monitoring of Service Desk , Deskside Support, A/V Conferencing/Meeting Support, Asset ... Infrastructure Library (ITIL) and continues to mature its IT service management program via a continuous ...of end-user and system support, starting with the AO's Service Desk (Help Desk ), IT… more
