- CACI International (Arlington, VA)
- …Percentage of Travel Required: None Type of Travel: None * * * The TOC Service Desk Shift Lead will provide daily supervision, technical support and ... user community for Department of Homeland Security through telephone and emails. The Service Desk Shift Lead will have extensive experience supporting… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …Performance Indicator (KPI) metrics. Acts as the liaison between Shift Leads, Service Desk Lead , and client leadership. Provides and manages escalation ... Responsible for supporting and leading Service Desk operations and multiple shift leads...and take or recommend actions to address. + Monitor shift lead queues daily and provide feedback… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift.... + Any other duties assigned by the Team Lead or management. Position Requirements Qualifications / Technical Skills: ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large...stewardship concerns to the appropriate authorities. + Provide a Shift Summary Report at the end of each … more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Able to Obtain:** Top Secret SCI + Polygraph **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Support,Troubleshooting **Certifications:** ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help Desk … more
- General Dynamics Information Technology (Arlington, VA)
- …Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Help Desk ,ITIL Service Desk ,IT Service Desk **Certifications:** CompTIA ... people are our differentiator. We are seeking a customer service centered Service Desk Specialist...extensively researching the issue again. + Notify the team lead of all VIP requests for support that require… more
- General Dynamics Information Technology (Washington, DC)
- …Highly Desired + **Location** : On Customer Site, Washington, District of Columbia - This service desk is 24/7/365, occasional shift work may be required. ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- Marriott (Forest Heights, MD)
- …of the Front Office or Front Desk Manager. * Supports daily Front Desk shift operations. **Supporting Progress Toward Guest Services and Front Desk ... responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an...status or any other characteristic protected by law. Description 1st Shift Agent (Fri - Tues 7:00 AM - 3:30 PM ... weekend shift ) The Enterprise Operations Center (EOC) Tier 1 System...System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems,… more
- Marriott (Washington, DC)
- …to maximize room revenue and control property occupancy. * Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and ... basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Position directs and works with managers and employees to carry out… more
- Marriott (Forest Heights, MD)
- …to maximize room revenue and control property occupancy. * Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and ... basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Position directs and works with managers and employees to carry out… more
- General Dynamics Information Technology (Washington, DC)
- …Be Able to Obtain:** Top Secret **Job Family:** SCA **Skills:** Problem Resolution, Service Desk ,Technical Helpdesk **Experience:** 5 + years of related ... of contact for IT problem resolutions for the DoS service desk . In this role, a typical...Washington DC** + **Ability and willingness to work any shift during a** **24/7/365** **operation** **EVEN BETTER IF YOU… more
- BAE Systems (Mclean, VA)
- …the efficiency of the monitoring and triage process. **Responsibilities** The Night- Shift Lead shall provide incident management and resolution coordination, ... **Job Description** BAE Systems, Inc. is seeking a Night Shift - Lead (12am 8am ET) to provide support...Regularly update documentation and provide timely updates to Enterprise Service Desk (ESD). + Extract various data… more
- Humana (Washington, DC)
- …channel experiences, knowledge management practices, and the integration of DEX tooling with IT Service Desk ( Service Now) to increase efficiencies. + 5+ ... a part of our caring community and help us put health first** The Lead Solutions Architect is a highly technical and strategic role with subject matter expertise… more
- Kimpton Hotels & Restaurants (Washington, DC)
- …Guests feel it; you'll feel it too. **What You'll Do** The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message ... service all the while providing outstanding service ...on appropriate (AM, PM, Overnight) checklist by end of shift . + Conduct pre-assignment of hotel rooms, which includes… more
- Extra Space Storage (Annapolis, MD)
- …encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead , Customer Service Team Lead , Customer ... + **Paid Time Off** accrued throughout the year, increasing with years of service + **Generous 401(k) match with Traditional and/or ROTH choices** + Affordable… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for...to obtain CI Poly clearance. + Exhibit excellent customer service , organizational, and time management skills. + Ability to… more
- BJs Wholesale Club (Woodbridge, VA)
- …and deliver against strategic initiatives and objectives. + Committed to driving outstanding service to all Members. + Open shift availability required + Must ... grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and… more
- Marriott (Washington, DC)
- …or GED; 2 years experience in the sales and marketing, guest services, front desk , or related professional area. OR * 2-year degree from an accredited university in ... **Preferred:** * 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific… more
- SHI (Washington, DC)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... and alignment with business objectives. + Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer… more
- Chenega Corporation (Lorton, VA)
- …equivalent + Associates degree preferred + 2+ years experience in a general Help Desk or Customer Service position, preferably in a maintenance environment + ... The **Maintenance Dispatch Coordinator** receives, records, and distributes work orders to service crews upon customers' requests for service . The **Maintenance… more