- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1...Network+, or Security+ CE, or higher + Superior customer service skills a must. Strong desire to provide the highest ... Location: Onsite Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...quality of service to the customer required. + Superb verbal communication… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared… more
- Leidos (Rockville, MD)
- …providing deskside support for any user where a ticket has been dispatched from the Service Desk . + Break/Fix support for end-user computer devices. + Must be ... **Description** We are looking for a **Deskside Technician ( Tier 2).** Leidos, Inc. is...point of contact and responsible for providing customer operational desk -side break fix support tasks and activities in addition… more
- Chenega Corporation (Alexandria, VA)
- Help Desk Technician Alexandria, VA Join our Talent Network Chenega IT Enterprise Services is currently seeking talented individuals to add to our Talent ... Network. C-CITES-24-003 Help Desk Technician Summary: The Help ...delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing… more
- Amentum (Washington, DC)
- …contract staff + Maintains current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed Here at Amentum, we are ... forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call...school + At least 4 years of experience providing desk side and/or service desk … more
- Chenega Corporation (Alexandria, VA)
- Help Desk Technician Alexandria, VA Join our Talent Network C-CITES-24-008 Summary: TheHelp Desk Technician possesses and applies a comprehensive ... and can provide customer-centric support to network users regardless of domain. TheHelp Desk Technician delivers services, staff, and expertise to operate and… more
- Chenega Corporation (Alexandria, VA)
- Senior Help Desk Technician Alexandria, VA Join our Talent Network Chenega IT Enterprise Services is currently seeking talented individuals to add to our Talent ... Network. C-CITES-24-006 Senior Help Desk Technician Summary: TheSenior Help ...staff, and expertise to operate and maintain the AGC Service Desk functions, including the ticketing system… more
- NuAxis Innovations (Falls Church, VA)
- **Help Desk Technician ** Location **Falls Church, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... We are currently seeking a talented and motivated **Help Desk Technician ** for a Full-Time position. **Job... technicians shall be proficient in troubleshooting and resolving Tier 1 support issues via phone, email, remote desktop… more
- Red River (Chantilly, VA)
- We are looking for a Tier 1 Technician to join our...apply if you are open to supporting. a 24/7 Service Desk operation. **Primary Position Tasks:** + ... team at our HQ located in Chantilly, VA! The Tier 1 Technician is primarily responsible for...are accurate, concise, and timely to meet the SLAs ( service -level agreement). + Maintain case ownership and keep customers… more
- CACI International (Springfield, VA)
- Service Desk Technician (Mission)...Restart system hardware as needed. + Escalate problems to Tier 2 level as required, notifies mission director if ... None Type of Travel: None * * * You will perform as a Mission Service Desk Technician supporting a 24x7 government mission. You will provide direct support… more
- Koniag Government Services (Silver Spring, MD)
- …Technology Solutions,** a Koniag Government Services company, is seeking an experienced Help Desk Technician to support **ATS** and our government customer in ... the following tasks: + Tier I and Tier II Help Desk support during normal...Incident, Problem, and Request Management process leveraging the ITIL service framework and best-business practices. + Utilization of ServiceNow… more
- General Dynamics Information Technology (Washington, DC)
- …**ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician . + Delivering excellent customer service and ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier I-II support to users. To ... Customer Service ,Help Desk Operations,IT Help Desk ,ITIL Service Desk ,IT Service...Desk Specialist will make an impact:** + Provide Tier 2 IT operations control support using ITSM ticketing… more
- CACI International (Washington, DC)
- …+ Bachelor's degree with 4 years of relevant experience + Experience in a Help Desk / Service Desk environment + Current DoD 8570 IAT Level II certification ... be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer...JSP Core Build + Tracking, diagnosing, and coordinating help desk support for, and assisting in resolution of, JSP… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- ABBTECH Professional Resources, Inc. (Reston, VA)
- …* Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base * Break/Fix support for ... program requires US Citizenship Our client is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in… more
- System One (Washington, DC)
- …issues with the setup and installation of these devices. * You'll work with other Service Desk Technicians to response to on demand requests for Tier ... Asset Management Technician Washington, DC - onsite Top Secret clearance..., you'll be responsible for providing asset management and Tier 1 support to over 800 high profile Department… more
- NuAxis Innovations (Washington, DC)
- …tracking systems to ensure a timely resolution. (ie: ITSM tool- CA Service Desk , SharePoint, etc.) + Provides targeted TIER 2 Support for applications and/or ... issues that arise during an active WMATA PC Deployment Project + Partner with Service Desk ), Network Services Team, and the Desktop Engineering Team to resolve… more
- Leidos (Washington, DC)
- …+ Active Computing Environment (MTA/MCSA-Win 10). + Comprehensive knowledge of IT service desk requirements with the ability to complete difficult and ... Leidos has an upcoming opportunity for an IT Hardware Technician at the Pentagon, Arlington, VA. The IT Hardware...monitors, KVM's, and laptop imaging and issuance. + Provide Tier II/III service support to customers in… more
- General Dynamics Information Technology (Washington, DC)
- …handling of requests + Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/II support + Maintains a ... None **Public Trust/Other Required:** NACI (T1) **Job Family:** Help Desk **Skills:** Desktop Computers,Microsoft Office,Remote Support,Technical Support,Troubleshooting **Experience:** 3… more