- TEKsystems (Washington, DC)
- …tracking all customer IT contacts to the Service Desk . The Tier 1 Lead is responsible for achieving high quality Tier 1 operations striving to meet ... is responsible for the interaction and engagement with the Service Desk Manager federal lead ...during peak call volume and production deployments. Provides ongoing quality assurance and feedback. * Manages onboarding… more
- BlackBox (Austin, TX)
- …address quality issues through quality auditing and reporting on results. The Service Desk Team Lead will interface with relevant groups to develop ... Service Desk Team Lead ... Service Desk Team Lead will be responsible...and procedures to team members. . Present reporting on quality assurance initiatives that are in alignment… more
- State of Colorado (Denver, CO)
- Lead Specialist - Economic Assistance Quality Assurance Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4469262) Apply Lead ... direction for the correct application of program rules/policies and QA policy including areas of improvement, as well as... Assurance or county quality assurance for AF programs. + Prior Lead … more
- State of Colorado (Denver, CO)
- SNAP Quality Assurance Lead Compliance Specialist...to counties to reduce the error rates and improve service delivery. Job Duties: Lead Work: + Acts ... IV Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4468845) Apply SNAP Quality Assurance Lead Compliance Specialist IV Salary… more
- CH Robinson (Dallas, TX)
- CH Robinson is seeking a Manager Inventory Control and Quality Assurance (ICQA) to revolutionize warehouse operations. This is not your typical role - it's a ... conclusions, create, present, and execute actions to improve overall quality + Lead and/or participate in frequent...by the customer + Collaborate with Operations, Learning, and Service Assurance leaders for timely and constructive… more
- Paragus Strategic IT (Hadley, MA)
- …afraid to do the work needed to get there. We are looking for an enthusiastic IT Service Desk Manager to lead a team of technicians and dispatchers, ensuring ... ensuring every customer leaves satisfied. With a focus on quality assurance , they'll set the bar high...assurance , they'll set the bar high for exceptional service delivery. We are looking for someone with a… more
- Insight Global (Ocoee, FL)
- Job Description This individual will be the team lead for the Concierge Desk , they will be leading the customer service representatives & technicians. They ... processes of the CSRs and Technicians and will ensure quality assurance of the entire team while... of the entire team while also looking at service tickets, evaluating open ticket times, and helping with… more
- CACI International (Forest Heights, MD)
- Deputy Service Desk Manager Job Category: Project...Work with Manager to monitor CSAT feedback and ensure Quality Assurance within the team. + Develop ... None * * * CACI is seeking a Deputy Manager of an IT Service Desk , supporting day-to-day operations including training, hiring, performance monitoring and… more
- General Dynamics Information Technology (El Segundo, CA)
- …ENIGMA project. + Manage quality assurance , scheduling, and coaching of Service Desk staff. + Work with Enigma Engineers and customer to troubleshoot and ... Delivery Lead to build and deliver a service desk for Space Forces newest mission....management skills and training skills. + **Required Certification:** Information Assurance Level II Certification (Security+) + **Preferred Skills:** Jira… more
- Deloitte (Colorado Springs, CO)
- …and maintenance, and retirement. If you're seeking a career in vulnerability management, quality assurance , or GRC tools, then Application Security at Deloitte ... and project management skills + Familiarity with common ticketing systems and service desk software for efficient incident tracking and management Preferred:… more
- Abbott (Alameda, CA)
- …an equivalent combination of education and work experience + Minimum 6 years of Quality Assurance experience in the medical device, pharmaceutical or other ... maintained and accurate. + Assesses potential new suppliers and service providers for quality and quality...and statistical techniques. + Some experience in conducting external quality assessments. + Certified Lead Auditor trained… more
- ARAMARK (Page, AZ)
- …customers, clients, co-workers, etc. ? Reconciles disputed guest charges. ? Participates in Quality Assurance Programs and reviews to address areas in need of ... **Job Description** The Hospitality Worker Lead is responsible for ensuring guest satisfaction by...oversees completion of tasks ? Trains and guides guest service staff on job duties, customer service ,… more
- DMS International (Norfolk, VA)
- …and pricing in support of FIAR. + Task administration, team training and quality assurance activities. + Articulation of logistics contractual requirements and ... and pricing in support of FIAR. + Task administration, team training and quality assurance activities. + Articulation of logistics contractual requirements and… more
- Bank of America (New York, NY)
- Market Linked Sales Desk Specialist New York, New York **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better ... solutions, particularly Market-Linked Investments (structured notes), via our internal sales desk in New York. This role requires communicating with Financial… more
- Sharp HealthCare (La Mesa, CA)
- … Assurance - Educates staff regarding quality clinical and service standards. Coordinates Quality Assurance program for each department. ... roles, duties and functions) to maintain high level of quality service .Other - Performs all other duties...QA results and employee chart audits.Manager/Supervisor Observation - Quality Assurance records/reports: No more than 2… more
- Chick-fil-A (Atlanta, GA)
- …Call Distribution (ACD), Interactive Voice Response (IVR), Workforce Management (WFM), and Quality Assurance ( QA ) solutions. The Technical Program Manager ... service desk department), including the Workforce Management team, the Quality Assurance team, the Knowledge Management team, and the Strategy &… more
- Sharp HealthCare (San Diego, CA)
- …+ Quality assuranceEducates staff about quality clinical and service standards.Coordinates Quality Assurance program for department. Tracks and ... a high level of efficiency of operations and customer service while providing quality care to a...staff members and follow-up on compliance.Maintains continuous compliance of Quality Standards. Maintains QA book or data… more
- Cleveland Clinic (Dover, OH)
- …etc.). + Assists with instrument calibration and records to ensure compliance with quality assurance requirements. + Ensures and maintains quality control ... respected healthcare organizations in the world. As the MRI Lead Technologist, you will perform MRI exams and procedures...regards to patient care and equipment usage. + Ensures quality assurance tests are performed daily/weekly and… more
- Serco (Washington, DC)
- …to manage the Deep Submergence Systems support team for the Submarine Safety and Quality Assurance Division (SEA 07Q) at Naval Sea Systems Command (NAVSEA), ... and acts as the Program Manager for SUBSAFE and Quality Assurance programs. SEA 07Q provides ...application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please… more
- R1 RCM (Johnstown, PA)
- …paying close attention to the departmental functions: high quality customer service , proper procedures, quality assurance , patient privacy, and ... schedule. Will work every 3rd weekend.** As our **Customer Service Representative - Team Lead ** , you'll...account representative staff in order to meet production and quality standards. + Responsible for creating and maintaining a… more